Crowne Plaza Hotels & Resorts Hotels in Chennai

This place was recommended by a friend who stays at Boat Club and I read reviews in Google, Tripadvisor and Aggregator sites.   We booked 2 rooms for 2N/3D stay at Crowne Plaza, Adyar, Chennai through an aggregator site. I called up the hotel to check on our reservation confirmation, but we were told that only one room is booked and they do not have second room confirmation. I called up the support team of aggregator and they confirmed it is 2 rooms and they called up the hotel and shared us an email confirmation. Later I called up the reservation desk and understood that 2 rooms are booked and it’s a confirmed reservation.   Our Check-in experience was good and the staff were courteous and quick.   We were allotted two rooms in old block at Floor number 14 (Room No 1403 and 1405). For a moment I recollected the online reviews I read and the pictures I saw about this hotel weren’t in the same. I thought I will revisit the reviews online and double check If I had made any mistakes in booking wrong hotel. I also called up my friend and told my experience isn’t great and the rooms are looking OLD and the plumbing systems inside the wash room and room telephony isn’t working well. I invited the hotel Duty ***ager (Mr.Josua) and showed him the plumbing system inside the wash room and asked him just because the I happened to book from an aggregator site and got attractive deals, we were given a poor looking rooms? Or is this a standard rooms that they offer for all type of bookings. (we discussed this after experiencing our stay in poor and old looking rooms for 1 night).  Mr.Josua said the rooms in this floors are due for renovation and they would allot us rooms from new block. I told I would like to see the room before we move in. Mr.Murali took us to the new rooms and I could match the room pictures as posted in review sites. I told Murali and Josua, it is outrageous that they allotted old rooms to gullible guests. We moved into new rooms in Floor 25 (in new block)   The breakfast was awesome and service host (I think his name is Jibin).