CYNN HOTEL --Xanadu Hotel-Chinese First Han&Tang Dynasty Culture-themed hotel Reviews
CYNN HOTEL --Xanadu Hotel-Chinese First Han&Tang Dynasty Culture-themed hotel
69 North Kehua Road (Kehua Bei Lu), Wuhou District, Chengdu, Sichuan, 610065, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
CYNN HOTEL --Xanadu Hotel-Chinese First Han&Tang Dynasty Culture-themed hotel Guest Reviews
4.8/5
Excellent
1314 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(1314)
Positive reviews(1301)
Reviews with photos/video(182)
Friendly front desk staff(144)
Classy environment(117)
Easy to get around(74)
Perfect for business trips(43)
Well designed(38)
Delicious breakfast(33)
Located downtown(16)
Great swimming pool(12)
Negative reviews(12)
Guest User
Business King Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 29, 2024
Great facilities and cultural ambience, and very helpful staff! They helped me receive deliveries and further loaded the parcels into taxi.. I didn’t have to lift a finger 😂
Will definitely visit again, 👍
Response from Property: Thank you for your appreciation of our service, and we will strive to do better.
Meo Kok Eng
Business King Room
Stayed in Sep 2024
Couples
1 review
4.5/5
Great
Posted on Oct 18, 2024
Genuine and approachable helpdesk staff. Appreciate the help in helping me book my sanxingdui trip!
Response from Property: Thank you for your appreciation of our service, and we will strive to do better.
Paul Manfredi
Business Twin Room
Stayed in Jun 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Jul 13, 2024
Working at Sichuan University, perfect location. Staff is excellent, very kind and conscientious. Only problem is 1. Hours of fitness center (doesn’t open until 8am), and 2. Very crowded pool with swimming lessons for children. While children are wonderful and teaching them to swim is important, the pool is unusable with them in it
Response from Property: 親愛的客人:感謝您選擇下榻成都世外桃源酒店。本次的入住在設施使用方面未能帶給您完美的體驗,對此我們深感抱歉。非常感謝您提出的寶貴意見,也謝謝您對康體同事的認可。健身房的營業時間是根據大多數客人的需求而制定的,如您需要在8點以前使用健身房,請提前一天致電康體中心前台即可為您安排。夏天暑假期間是游泳的高峯期,客人確實比較多。可以提前致電康體中心前台瞭解游泳客量情況,避開繁忙時段。歡迎您有空再次入住世外桃源,我們將額外贈送您兩張健身游泳體驗券,以彌補本次沒有游泳的遺憾。我們誠摯期望未來能有機會歡迎您再次光臨世外桃源酒店,我們將竭誠為您服務。最後祝您一切順利!
Anonymous User
Business King Room
Stayed in Aug 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Sep 11, 2023
Will very nice !
Response from Property: Dear guest: Thank you for taking your precious time to give your positive review of Chengdu Xanadu Hotel. We are very happy to see that you are satisfied with your stay experience. This is the happiest thing for us! A comfortable stay when away from home is every guest's expectation and the ultimate goal of our service. We welcome you to visit our hotel again in the near future, and we will continue to create a quiet, comfortable and high-end living environment for you. Finally, I wish you all the best! Thanks!
Guest User
Business King Room
Stayed in Nov 2024
Other
5 review
5.0/5
Outstanding
Posted on Dec 20, 2024
The hotel is backed by Sichuan University, which is very close to school and very convenient. The surrounding transportation is very convenient. It is close to the subway and belongs to the inner ring of Chengdu. The hotel staff are very polite and wear Hanfu, which is very innovative. The male concierge Du Kelong has a very good service attitude. Through communication, we have common interests and hobbies, which is very good. I highly recommend this hotel!
Original TextTranslated by Google
Response from Property: 親愛的客人:感謝您花費寶貴的時間在此為成都世外桃源酒店給出您的好評,我們十分高興看到您滿意此次的入住體驗,這是我們最開心的事情!出門在外,住的舒心是每個客人的期望,也是我們服務的終極目標。我們歡迎您在不久的將來再次光臨我們酒店,我們將繼續為您營造一個安靜、舒適和高端的居住環境。最後祝您一切順利!謝謝!
Anonymous User
Business Twin Room
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 18, 2024
This stay was great! The room was spacious and bright, the layout was warm and elegant, and the bedding was soft and comfortable, which made me sleep well. I forgot to take my swimming goggles when I was swimming on the 6th floor, and Manager Yang picked them up for me and sent them to the gym. I am especially grateful. The hotel is also in a very advantageous location, with convenient transportation around it, close to many attractions and commercial centers. Highly recommended to travelers who come here!
Original TextTranslated by Google
Response from Property: 親愛的客人:感謝您花費寶貴的時間在此為成都世外桃源酒店給出您的好評,我們十分高興看到您滿意此次的入住體驗,這是我們最開心的事情!“把客人當做親人”是我們世外桃源酒店的服務宗旨及特色,感謝您對我們的肯定和稱讚。我們時刻準備着歡迎您的再次光臨,相信一定會為您開啟另一段印象深刻的完美邂逅。祝您一切順利!謝謝!
Shaleshaledexiaoxiaoma
Business Twin Room
Stayed in Oct 2024
Family
41 review
4.2/5
Very Good
Posted on Dec 3, 2024
It is antique and has some artistic conception. However, the hotel is too strict on energy saving. The lobby is dark, and the corridor is also dark. The lights are turned on only after people pass by, which makes it feel not very bright. The heating temperature in the room is too high and cannot be turned down, so it is not very comfortable to sleep. As a hotel with an ancient and elegant positioning, there is no clean and comfortable tea room. The so-called tea room is a chess and card room. Our friends wanted to drink tea and chat, but we couldn't arrange it.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您對我們提出的寶貴意見!如今市場環境經營不易,所有酒店確實都在節能降耗。但還是確保正常使用。我們今後會調整大堂開燈時間、客房走廊的感應燈;房間空調已做了調整;您提到未見棋牌室,我們一樓大堂吧有十幾個棋牌室,不知當日未找到的原因是什麼?真誠希望您再次光臨本酒店,讓我們彌補您之前的不圓滿。再次入住會為您提供免費升級、贈送果盤等一系列暖心服務。期待您的再次光臨。
Nishuiのshu
Business King Room
Stayed in Oct 2024
Couples
9 review
5.0/5
Outstanding
Posted on Nov 23, 2024
The hotel environment is very good and the decoration is very grand. The swimming pool and gym are free to use when staying in the hotel. I am very satisfied with the service attitude of the service staff. Overall, it was a very comfortable and pleasant trip.
Original TextTranslated by Google
Response from Property: 親愛的客人:感謝您花費寶貴的時間在此為成都世外桃源酒店給出您的好評,我們十分高興看到您滿意此次的入住體驗,這是我們最開心的事情!出門在外,住的舒心是每個客人的期望,也是我們服務的終極目標。我們歡迎您在不久的將來再次光臨我們酒店,我們將繼續為您營造一個安靜、舒適和高端的居住環境。最後祝您一切順利!謝謝!
Guest User
Business King Room
Stayed in Oct 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Nov 15, 2024
Chinese Hanfu, the hotel is refreshing! Back to Sichuan for a small gathering, there are good hotpot restaurants around. The water temperature of the swimming pool in the wellness center on the sixth floor is stable and not cold at all. The service staff from the front desk, guest rooms, restaurants and wellness center are very friendly and responsive to all requests. Luo Xiaofang at the front desk is especially patient. Thank you and will come again in the future.
Original TextTranslated by Google
Response from Property: 親愛的客人:感謝您花費寶貴的時間在此為成都世外桃源酒店給出您的好評,我們十分高興看到您滿意此次的入住體驗,這是我們最開心的事情!“把客人當做親人”是我們世外桃源酒店的服務宗旨及特色,感謝您對我們服務的肯定和稱讚。我們時刻準備着歡迎您的再次光臨,相信一定會為您開啟另一段印象深刻的完美邂逅。 祝您一切順利!謝謝!
Guest User
Business King Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 12, 2024
The service provided by Xiao Zhu and Xiao Yuan at the front desk is very good. Thumbs up to them [strong] The room is also clean and hygienic!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for sharing your stay experience with us. Your satisfaction is the happiest thing for us. We welcome you to visit our hotel again in the near future and look forward to the opportunity to serve you again. Wish you all the best!
Zoutianya
Deluxe Business Twin
Stayed in Oct 2024
Business travelers
3 review
4.0/5
Very Good
Posted on Nov 10, 2024
The hardware is OK but the software is not so good. The hot water flow from the washbasin is very small, the showerhead does not work properly, the towels are antique and the toilet does not work properly.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!非常抱歉您在入住期間產生的不愉快體驗!我們經過深入瞭解,得知排房時未能提前預知到工程問題房,該錯誤是不能原諒的。酒店已做出相關處理。再次對您深表歉意!歡迎您下次光臨,我們將為您提供真誠的補償。比如:免費升級以及其他贈送等。期待您給我們一次彌補的機會。謝謝您!
Guest User
Business King Room
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 8, 2024
The hotel is very good. The service and hygiene are very good. It is convenient for travel and the location is good. Check-in is fast. I would like to praise He Mingyue at the front desk for her thoughtful and enthusiastic service. Like it
Original TextTranslated by Google
Response from Property: 親愛的客人:感謝您花費寶貴的時間在此為成都世外桃源酒店給出您的好評,我們十分高興看到您滿意此次的入住體驗,這是我們最開心的事情!出門在外,住的舒心是每個客人的期望,也是我們服務的終極目標。我們歡迎您在不久的將來再次光臨我們酒店,我們將繼續為您營造一個安靜、舒適和高端的居住環境。最後祝您一切順利!謝謝!
Guest User
Business King Room
Stayed in Oct 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Nov 2, 2024
The hotel is very unique, the staff are all dressed in ancient costumes, and it is very close to the subway station, just a few steps away. The front desk sister Li Yuan is very enthusiastic, and the check-in is also very fast, thumbs up! The service is the kind of responsive and warm.
Original TextTranslated by Google
Response from Property: 親愛的客人:感謝您花費寶貴的時間在此為成都世外桃源酒店給出您的好評,我們十分高興看到您滿意此次的入住體驗,這是我們最開心的事情!“把客人當做親人”是我們世外桃源酒店的服務宗旨及特色,感謝您對我們的肯定和稱讚。我們時刻準備着歡迎您的再次光臨,相信一定會為您開啟另一段印象深刻的完美邂逅。祝您一切順利!謝謝!
Guest User
Business King Room
Stayed in Sep 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Oct 30, 2024
The hotel is very close to Shuangliu Airport and Taikoo Li, with great views and good room facilities. The bathtub is very comfortable, and the amenities are L'Occitane, which is great.
Original TextTranslated by Google
Response from Property: 親愛的客人:感謝您花費寶貴的時間在此為成都世外桃源酒店給出您的好評,我們十分高興看到您滿意此次的入住體驗,這是我們最開心的事情!“把客人當做親人”是我們世外桃源酒店的服務宗旨及特色,感謝您對我們前廳部服務的肯定和稱讚。我們時刻準備着歡迎您的再次光臨,相信一定會為您開啟另一段印象深刻的完美邂逅。 祝您一切順利!謝謝!
Guest User
Deluxe Business King
Stayed in Sep 2024
Business travelers
14 review
4.2/5
Very Good
Posted on Oct 25, 2024
Fairy-like, the front desk staff has a very good sense of service, and the doormen at the door are also very polite, and specially sent welcome fruits.
The check-in experience is good. While many hotels seem to reduce costs and change to large-packaged toiletries, they have always insisted on customer experience first, and the toiletries are of high quality! I will choose to stay again if I have the chance in the future.
Original TextTranslated by Google
Response from Property: 親愛的客人:感謝您花費寶貴的時間在此為成都世外桃源酒店給出您的好評,我們十分高興看到您滿意此次的入住體驗,這是我們最開心的事情!出門在外,住的舒心是每個客人的期望,也是我們服務的終極目標。我們歡迎您在不久的將來再次光臨我們酒店,我們將繼續為您營造一個安靜、舒適和高端的居住環境。最後祝您一切順利!謝謝!