Chengdu Blue City Yuexing Hot Spring &Food Hotel

Chengdu Blue City Yuexing Hot Spring &Food Hotel Reviews

Chengdu Blue City Yuexing Hot Spring &Food Hotel

No.35 Huaishu Street, Qingyang District, Chengdu, Sichuan, ChinaView Hotel Details
Chengdu Blue City Yuexing Hot Spring &Food Hotel
Chengdu Blue City Yuexing Hot Spring &Food HotelChengdu Blue City Yuexing Hot Spring &Food HotelChengdu Blue City Yuexing Hot Spring &Food Hotel
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Chengdu Blue City Yuexing Hot Spring &Food Hotel Guest Reviews

4.7/5
Outstanding
6196 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(6196)
Positive reviews(6102)
Reviews with photos/video(2677)
Delicious breakfast(1456)
Relaxing hot springs(469)
Friendly front desk staff(343)
Well designed(161)
Perfect for kids(159)
Close to scenic area(144)
Negative reviews(92)
Shen Xiu Ying
Guestroom1
Stayed in Jan 2025
Solo travelers
4 review
3.2/5
Posted on Feb 9, 2025
I don’t like to leave bad reviews, but honestly the cleanliness is little to be desired for… I changed the first room as there was dirty stuff on the floor and the room also had a terrible smell. The second room was not that much better - there was a big hair on the tea cup, which was still there even after the cleaners came in the next day (meaning, they obviously don’t clean everything…). There was also a dirty cleaning rag just left on the bathroom vanity by the cleaners which was very strange. The walls are also paper thin - so you can hear your neighbours very clearly. Positives were that the staff at the front desk were generally nice and helpful. The staff in the kitchen were also generally nice. I’m sorry to not leave the best review, but just being honest, and I hope that they can improve on the above mentioned aspects.
Response from Property: Dear guest, hello! First of all, thank you very much for choosing to stay in our hotel and taking the time to give us feedback on your stay experience. We value your feedback and sincerely apologize for any inconvenience you experienced during your stay. Your feedback is extremely valuable to us as it helps us identify issues and continually improve our service quality. Regarding the room cleaning issue you mentioned, we sincerely apologize. We have held urgent meetings with our cleaning team to emphasise the importance of cleaning standards and have reviewed our cleaning processes to ensure every corner meets our high standards. Regarding the teacups and rags issue you encountered, we have retrained the relevant staff and implemented a more stringent inspection system. As for the soundproofing of the rooms, we are considering taking additional soundproofing measures to reduce noise disturbance and ensure that guests can enjoy a peaceful rest environment. We are delighted to hear your positive comments about our front of house and kitchen staff, which is undoubtedly a recognition of their hard work. We will pass on your praise to them as an incentive for them to continue to maintain a high level of service. Thank you again for your feedback and wish you a happy life!
Jjtheripper
Karala Double Bed Room
Stayed in Feb 2025
Business travelers
13 review
4.0/5
Very Good
Posted on Mar 6, 2025
Location location locations. The best capsule hotel I ever stay in
Response from Property: Dear Valued Guest, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our prime location and had a great experience staying at our capsule hotel. Your kind words truly mean a lot to us, and we are honored to be recognized as the best capsule hotel you’ve ever stayed in. We strive to provide a unique and comfortable experience for all our guests, and your satisfaction is our greatest reward. We look forward to welcoming you back on your next visit and hope to continue exceeding your expectations!
Lee Wei Lun
Guestroom1
Stayed in Dec 2024
Couples
66 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Not too bad location. About 15 mins walk to kuan zai street. Quite a bit of walking distance to mrt. 50+ km to tianfu airport. Taking didi to airport from hotel will get u some drivers requesting more than the amount indicated, eg rmb 200 for trip to airport. However, hotel room size is good. Toilet is good. I love the hotel. Breakfast is also quite good. Never tried the free afternoon food, but I believe it is good too because the hotel experience is good.service is also on point. Staffs are very helpful and friendly. I will very likely stay here again the next time I'm here in chengdu
Response from Property: Dear Officer, hello! Thank you very much for your stay and appreciation! We are very happy to bring you a wonderful time, we will continue to maintain our enthusiasm and strive to make every guest feel at home, and we look forward to your visit again! You are welcome to come back to experience, wish a happy life!
FitfhWiseMonkey
Batuoka Twin Room
Stayed in Jan 2025
Family
4 review
4.5/5
Great
Posted on Feb 28, 2025
Nice hotel in a good area, hot spring baths on floor 8
Response from Property: Dear guest: Hello! Thank you so much for choosing to stay with us and share your stay experience! We are very glad to know that you are satisfied with the overall environment and location of the hotel. The bubble soup pool can make the tired body and mind relax. We are committed to providing guests with comfortable and convenient accommodation experience, your recognition is our greatest encouragement! Look forward to your visit again, we will continue to work hard to bring you better service and experience, I wish you a happy life, a smooth journey!
Guest User
Karala Double Bed Room
Stayed in Dec 2024
Solo travelers
3 review
4.2/5
Very Good
Posted on Jan 21, 2025
Spacious room and clean . Reasonable price with single meal provided per day.
Response from Property: 盡一切努力提供最好最便捷的服務給客官,就想客官住的滿意又舒心呢,温泉美食是絕對真實存在的哦,小店比較實在,一定要保證客官們吃好休息好。謝謝客官的到來,期待您的再次到來哦
Guest User
Guestroom1
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 1, 2024
The hotsprings were very nice and the room was just as in the pictures. However, the smell of tobacco in the hallways was a bit too strong, the robot butler was out of service, and we didn't try the buffet breakfast. My partner speaks Chinese so I didn't get to experience how do they handle English. It was a good stay.
Response from Property: Dear guest officer, thank you for choosing to stay in the hotel, you can have any questions during your stay at the front desk feedback, we are 24 hours on the line, at any time to serve you.
Mauditore
Yue Xing Tatami Room
Stayed in Sep 2024
Couples
3 review
4.5/5
Great
Posted on Oct 21, 2024
Overall a very nice hotel. Reception staff is friendly and helpful with everything. Breakfast is also very good , much options to choose from. We only had the afternoon noodles one time but it was yummy. The Japanese hot spring-like experience is located at the very top, not much to say, it's a hot bath but it felt nice after a long day of walking. Location is not super good but a nice walking distance for transportation. Room was just as described on trip. Only downside was the shower , the wall started coming off when used the other shower head, did not get a heads up so it kind of fell on me. Other than this everything was nice!!
Response from Property: Thank you for your stay and comments. We will take your feedback and do better. Chengdu, a place you don't want to leave, I hope you like Chengdu, more like Blue City Yue Xing Oh
Guest User
Guestroom1
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 18, 2024
Booked two nights first, then extended for another two nights! Loved it! Chengdu is great!
Response from Property: Thank you for your affirmation of the store, we will continue to work hard to make every guest a perfect journey, looking forward to staying again!
NJY
Karala Double Bed Room
Stayed in Nov 2024
Couples
3 review
4.5/5
Great
Posted on Jan 22, 2025
Room cleanliness can be more focus as I saw some stain on the coffee table and under the bed is dusty Other than that evrlerything here is super great, great location too if you ask me as nearby 5min walk is one of the famous street for dinner ( kuixinglou street) and a 15min walk to wide and narrow alley
Response from Property: 謝謝客官的點評,不足之處我們會努力整改,也期待與您的下次相遇,祝您新年快樂,萬事如意
Chuankoon
Batuoka Twin Room
Stayed in Nov 2024
Family
5 review
4.0/5
Very Good
Posted on Dec 29, 2024
Service was great, people were very warm and friendly. But the room we stayed in had somewhat of a not working well toilet (it kept giving me minor electric shocks when using it) the flush button occasionally doesn’t work and the water pressure in the shower is not that great (quite painful at some places) the food was amazing though, they were very willing to make adjustments to the food if you’re unsatisfied with it. Overall 3/5 🙂↕️🙂↕️🙂↕️
Response from Property: Dear guest, thank you for choosing to stay in this hotel, you have any questions during your stay, please feel free to feedback at the front desk, we are 24 hours online, ready to serve you, for the shortcomings you mentioned, we will also feedback to the relevant departments, timely processing, thank you for your support and understanding, I wish you a happy life
kennycktan
Guestroom1
Stayed in Sep 2024
Travel with friends
7 review
4.0/5
Very Good
Posted on Oct 15, 2024
Old hotel but clean. ....
Response from Property: The location is good. They still provide dinner and breakfast and food is so delicious. If i going back to chengdu i will stay again as the room is clean and spacious.
Guest User
Guestroom1
Stayed in Oct 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 19, 2024
This place was a good location and had amazing breakfast. Staff are friendly and attentive. Hot springs were clean and nice as well
Response from Property: Thank you for your praise! All the staff of the hotel are very happy to see your review, thank you very much for your recognition of us, welcome to come again, I wish you a happy life
Guest User
Guestroom1
Stayed in Mar 2024
Couples
5 review
4.7/5
Amazing
Posted on Apr 23, 2024
Great stay woth chengdu blue city hotel! Breakfast was more authentic than the International hotel we had stayed be4 in China. Staff were very friendly n helpful! Make our holidays memorable!!!
Response from Property: Let you have a satisfactory stay experience, is our great happiness, we will continue to work hard, continue to refuel. Looking forward to your next visit!
Anonymous User
Guestroom1
Stayed in Sep 2024
Travel with friends
4 review
3.5/5
Posted on Dec 23, 2024
Room cleanliness and design were good. Quite environment. Location is walkable distance to nearby subway but not really suitable for elderly. Receptionist is not very friendly enough. Somehow I felt not so welcome as a guest. Hot spring amenities is not very clean and very dark inside. Only one pond is working and the rest have been shut down. A bit scary to go alone.
Response from Property: Dear guest officer, first of all thank you for choosing the store, we are sorry that in your stay process, some of our details did not meet your expectations, for the shortcomings you mentioned, we will feedback to the relevant departments, timely processing, thank you for your support and understanding, I wish you a happy life ~~
Guest User
Karala Double Bed Room
Stayed in Oct 2024
Couples
7 review
5.0/5
Outstanding
Posted on Nov 12, 2024
The hotel is very well located, very good breakfast and the hot springs are amazing!
Response from Property: Thank you for your affirmation of the store, we will continue to work hard to make every guest a perfect journey, looking forward to staying again!