KAY HOTEL

KAY HOTEL Reviews

KAY HOTEL

No. 1 Xiti Road, Jinniu District, Chengdu, Sichuan, ChinaView Hotel Details
KAY HOTEL
KAY HOTELKAY HOTELKAY HOTEL
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KAY HOTEL Guest Reviews

4/5
594 review
Verified reviews
Location4.0
Amenities3.9
Service4.1
Cleanliness4.0
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All reviews(594)
Positive reviews(512)
Reviews with photos/video(63)
Friendly front desk staff(44)
Great value for money(41)
Easy to get around(32)
Large rooms(31)
Classy environment(28)
Average sound insulation(15)
Would stay again(8)
Perfect for business trips(5)
Negative reviews(82)
Anonymous User
Business Room (2 beds)
Stayed in Apr 2024
Family
2 review
3.5/5
Posted on May 30, 2024
great location to stay, others just average. No washing machine.
Response from Property: Dear guest, thank you for your review of the hotel! We are very sorry for your experience during your stay at the hotel. Your valuable comments are very important to us and we will inform the relevant departments to improve the quality of our services. If you wish to book this hotel again next time, give us a chance to apologize. Looking forward to coming again
Snow Kira
Business Double Room
Stayed in Apr 2024
Travel with friends
1 review
3.0/5
Posted on May 18, 2024
Non of the receptionist speak English ! And that sucks.
Response from Property: Dear guest, thank you for your review of the hotel! We are very sorry for your experience during your stay at the hotel. Your valuable comments are very important to us and we will inform the relevant departments to improve the quality of our services. If you wish to book this hotel again next time, give us a chance to apologize. Looking forward to coming again
Guest User
Special Queen Room
Stayed in Sep 2024
Business travelers
6 review
3.0/5
Posted on Jan 11, 2025
Old fashioned
Guest User
Premium Double Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 12, 2024
I traveled with friends and stayed in this hotel for the first time. The room looked quite large, with windows, clean and independent bathroom. The girl at the front desk was also very enthusiastic and patient. She recommended many local specialties to me. There is a hot pot restaurant next to the hotel. I will stay here again next time I come to visit!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Keg Hotel will be the warmest and most unique one in your memory! Come back to Keg Hotel often, and I wish you: well!
Anonymous User
Business Room (2 beds)
Stayed in Sep 2024
Solo travelers
15 review
5.0/5
Outstanding
Posted on Oct 3, 2024
This price is reasonable at this time. The room is spacious and big. It is near Kuanzhai Alley, so the location is good. There are many restaurants around, but I still eat in Kuanzhai Alley.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Keg Hotel will be the warmest and most unique one in your memory! Come back to Keg Hotel often, and I wish you: well!
亚历山大1709
Special Queen Room
Stayed in Jul 2024
Solo travelers
49 review
4.7/5
Amazing
Posted on Oct 4, 2024
The hotel is really very nice. Especially the cleanliness is very good. The room is big and the bathroom is also big. There is tea, towels and TV in the room. The reception staff are helpful and very friendly. I can only recommend this hotel to you. The price is also very reasonable.
Original TextTranslated by Google
Response from Property: 尊敬的賓客：您好！感謝您5分的點評哦！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色， 每個酒店都有他們甜美而有温馨的回憶，希望凱格酒店會是您回憶裏最温馨最獨特的那個 ！常回凱格酒店看看哦，祝：安好！
Guest User
Special Queen Room
Stayed in Jun 2024
Couples
2 review
1.5/5
Posted on Jul 14, 2024
The floor was really dirty. The king-size bed room I booked turned out to be terrible. The whole room was slanted and the hygiene was terrible.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Special Queen Room
Stayed in Oct 2024
Travel with friends
2 review
1.0/5
Posted on Dec 5, 2024
A very bad environment. The same price is much worse than the hotel I stayed in last time in Chengdu. It can't be called a hotel at all. It should be a guesthouse. There is a strong smell of cigarettes as soon as you open the door, and then there are very thin quilts. They said to turn on the air conditioner, but it's still broken. There is no sound insulation, and there are only two lights in front of the window
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Guest User
Premium Queen Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Because of the business trip, I chose this hotel, the price/performance ratio is very affordable, the room area is also very large, there is also a self-service washing machine which is very convenient, and the front desk service is also very enthusiastic. Recommended!!!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Premium Double Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 8, 2024
The lady and brother at the front desk are very welcoming and the room is clean and tidy!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey.
Guest User
Special Queen Room
Stayed in Oct 2024
Travel with friends
4 review
3.2/5
Posted on Nov 27, 2024
Good location and very cheap hotel. However the facilities have already seen a lot of wear (elevator, bathroom...)
Original TextTranslated by Google
Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評,期待再次光臨，祝旅途愉快！
Anonymous User
Special Queen Room
Stayed in Jul 2024
Travel with friends
4 review
2.0/5
Posted on Aug 19, 2024
No soundproofing, looks dirty
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Premium Queen Room
Stayed in Sep 2024
Solo travelers
4 review
2.2/5
Posted on Oct 18, 2024
First of all, the hot water in the room was not hot. I checked in late and wanted to rest. The windows were not soundproof at all. I could hear the people drinking and talking downstairs clearly. The hotel room was not good and I felt a little depressed.
Original TextTranslated by Google
Response from Property: 尊敬的賓客：您好！感謝您的入住及對酒店的評價，我們下次會做的更好，凱格酒店歡迎您下次光臨。
Guest User
Special Queen Room
Stayed in Sep 2024
Travel with friends
1 review
2.5/5
Posted on Oct 7, 2024
I was bitten by a bug and my whole body itched while I was sleeping. When I woke up in the morning, I was all red from fingering. It was a very scary hotel. We decided to stay outside at the last minute and booked this hotel. The mahogany wardrobe was so dark and scary. My friend was scared when she stayed in the hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Guest User
Special Queen Room
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 5, 2024
The king-size bed room I booked was super big, and the bathroom was separated into wet and dry areas! This is really great!!! There is also a bay window with a wide view, and a projection, which is convenient for watching movies. I highly recommend it. I will choose this hotel again next time I come to play!!! Finally, I want to praise the guy and girl at the front desk. Their attitude is really great, and they also provided free late check-out!!! Awesome!!!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!