Chengdu Tianyue Jiayi Apartment (South Railway Station Store) Reviews

Response from Property: Dear guest, we will promptly correct your feedback. We will hire a master to clean the sofa every month. It may be due to the fabric. The natural stone floor we use may have some stone texture, which may make you mistakenly think it is water. Please forgive me for not explaining it to you. Our room will be cleaned by an auntie every day. If towels and bath towels need to be replaced, we will replace them in time as soon as we receive the message. Maybe you are a foreign friend, and our hotel staff will not We can't speak English, so we can't communicate well. I'm sorry that you feel neglected. The location and quality of our hotel are good. We will improve the details you raised as soon as possible. We look forward to your visit again and wish you a happy life. Everything goes well.

Response from Property: We are very grateful that you are satisfied with the hotel's facilities and services. We will continue to work hard to improve the quality and provide you with a better experience.

Response from Property: Thank you very much for your good comments on our hotel. We are very honored. We will continue to work hard to provide you with first-class service and a comfortable accommodation experience.

Response from Property: Thank you for your compliment, we are very happy that you are satisfied with our hotel service. We will continue to work hard to improve the quality of every detail and provide you with a more comfortable stay. Thank you for your support and trust, and we look forward to your visit again!

Response from Property: Thank you very much for your detailed evaluation. We are deeply honored to receive such high praise from you! You mentioned the "cleanliness" of hotel rooms. This is one of the aspects that we attach most importance to in our daily work. We are committed to providing every guest with a clean and comfortable accommodation environment to make your trip more pleasant and relaxing. We are very pleased to hear your affirmation that having a butler downstairs is particularly safe. Safety is the cornerstone of hotel services. We have a professional butler team that patrols and monitors 24 hours a day to ensure the personal and property safety of every guest. At the same time, you also praised "the store's service attitude is also very good", which makes us feel warm and encouraged. We have always believed that high-quality service is the key for a hotel to win the trust and reputation of guests. Our staff have undergone strict training and provide thoughtful service to every guest with enthusiasm, professionalism and patience. Thank you again for your recommendation. Your satisfaction is our greatest pursuit and motivation. We look forward to continuing to provide you with high-quality services and comfortable accommodation in the future, making every stay an unforgettable experience. If you have any needs or suggestions, please feel free to contact us, we will be happy to serve you. I wish you a happy life and look forward to your visit again!

Response from Property: 親愛的客户，感謝您抽出寶貴的時間為我們留下了美好的反饋。您的滿意是我們的最大追求。希望您能再次光臨，享受我們更加優質的服務。嘉一酒店歡迎您回家。

Response from Property: Dear guest, hello! Thank you very much for sharing your stay experience and your valuable evaluation of our hotel. First of all, we are very happy that you gave our room a high evaluation of "very clean and spacious". This is exactly the comfortable environment we have been committed to providing every guest. Your satisfaction is our greatest motivation. We deeply regret and sincerely apologize for the inconvenience you may have experienced using our kitchen. We understand the importance of kitchen facilities to some guests, especially when simple cooking or meal preparation is required. Unfortunately, we were unable to meet your needs this time. This is indeed an oversight on our part. We have recorded your feedback and will use it as an important reference for us to improve our services. At the same time, we would also like to take this opportunity to express our gratitude to you as shop owners. She attaches great importance to every guest's feedback and personally pays attention to your comments. She hopes that we can provide you with a more considerate and perfect service experience through unremitting efforts. We apologize again for the inconvenience caused to you and sincerely hope that we will have the opportunity to serve you again in the future so that you can feel the sincerity and improvement of our hotel. If you have any further questions or suggestions, please feel free to contact us and we will be happy to serve you. I wish you a happy life and all the best! Dear customer, hello! Thank you very much for sharing your stay experience and providing valuable feedback on our hotel. Firstly, we are delighted that you have given our room a high rating of 'very clean and spacious', which is exactly what we have been committed to providing a comfortable environment for every guest. Your satisfaction is our greatest motivation. We deeply regret the inconvenience you have encountered in using the kitchen and express our sincere apologies for it. We understand the importance of kitchen facilities for some guests, especially when simple cooking or meal preparation is required. Unfortunately, we were unable to meet your request this time, which was indeed an oversight in our service. We have recorded your feedback and it will serve as an important reference for us to improve our services. At the same time, we would like to take this opportunity to express our shop owner's gratitude to you. She attaches great importance to every guest's feedback and personally pays attention to your evaluation. She hopes that through unremitting efforts, we can provide you with a more caring and comprehensive service experience. We apologize again for any inconvenience caused and sincerely hope to have the opportunity to serve you again in the future, so that you can feel the sincerity and improvement of our hotel. If you have any further questions or suggestions , please feel free to contact us and we will be happy to serve you. Wishing you a happy life and all the best!

Response from Property: Hello, thank you for your praise and recognition of our hotel environment. Our hotel is a high-end real estate, with an exclusive butler, elevators with ladder controls, the corridors are very quiet, and dedicated passenger and freight elevators to ensure the quietness of the work area. It is very Good guarantee for the safety of your stay. As for the pots and pans you mentioned, we have sterilized pots and pans in our office, which can be provided to guests for free. If guests need them, please tell me on WeChat and I will ask my aunt to give them to you. Just send it to the room. You said you need some small square towels to wipe your hands, but they haven't arrived yet. I asked my aunt to send you a few new towels to wipe your hands. We will make improvements one by one according to your suggestions. Finally, thank you for your praise and support. You are welcome to visit the store next time. Thank you.

Response from Property: We are very grateful that you are satisfied with the hotel's facilities and services, and we will continue to work hard to improve the quality and provide you with a better experience.

Response from Property: Thank you for your compliment. We will continue to provide a comfortable and warm accommodation environment and look forward to your visit again.

Response from Property: 非常感謝您對我們酒店的好評，這讓我們感到無比的榮幸。我們會繼續努力，為您提供一流的服務和舒適的住宿體驗。

Response from Property: 感謝您的讚賞，我們會繼續以卓越的服務和舒適的住宿體驗為您的旅程添色，期待您的再次光臨。

Response from Property: Thank you for your compliment, we are very happy that you are satisfied with our hotel service. We will continue to work hard to improve the quality of every detail and provide you with a more comfortable stay. Thank you for your support and trust, and we look forward to your visit again!

Response from Property: 親愛的顧客，您的滿意和好評是我們最珍貴的寶藏！感激不盡。