Hilton Hotels in Chengdu

The hotel is conveniently located just 5 minutes from two metro stations, making it easy to get around Chengdu. It's also within a 10-minute walk to Kuanzhai Alley. The hotel offers useful amenities like a gym and washing machines. The room was spacious, and the bed was very comfortable—perfect for relaxing after a day of exploring. Special thanks to Betty at the front desk—she was very friendly and helpful, which made check-in smooth and welcoming. Highly recommended for both short and long stays.

The hotel boasts a good location and offers excellent value for money, with very friendly staff. However, the overall management seems a bit lax. The most significant issue was that the cleaning staff missed a mineral water bottle that a previous guest had opened, taken a sip from, and then placed back. (To be fair, the previous guest hadn't removed the bottle's tag, making it harder to spot), thankfully, my family noticed it in time. When we brought this to the hotel's attention, their response was excellent. They offered us compensation, including complimentary breakfast, executive lounge access, and a transfer service. While their willingness to compensate was commendable, I still hope they'll tighten up their management. After all, by the time compensation is offered, the unfortunate incident has already happened. Compensation is merely a recovery measure; preventing such occurrences should be the hotel's primary management focus and goal. Peak season, with its high occupancy rates, is precisely when housekeeping services face their greatest challenges, and it's during these times that a hotel's management truly shows its strength. Ultimately, despite the hiccup, the hotel offers excellent value. The issue was resolved satisfactorily, the staff are professional and enthusiastic, and the location is good, making it still a recommended stay. (A highlight: Maocai was available for breakfast – distinctly Sichuan!)

The hotel is in a prime location, just a 15-minute walk from the Jinsha Ruins Museum. Environment: The hotel is elegant and clean, and the breakfast is very generous. Service: The front desk clerk was very nice and contacted me on WeChat to share hotel check-in information and nearby travel tips. He also gave me a panda plush and headband.

The service and environment are excellent, but there are mosquitoes in the hotel room, and there are a lot of them. I was bitten seven or eight times in one night. I had to drive on the highway the next day, so I couldn't sleep all night. The air conditioner in the room was also very noisy, and there was no ventilation equipment in the toilet.