To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.8
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All reviews(181)
Positive reviews(180)
Reviews with photos/video(72)
Great swimming pool(31)
Nice sea view(30)
Great location(28)
Large rooms(11)
Perfect for kids(10)
Tasty food(10)
Convenient for shopping(7)
Friendly front desk staff(5)
Negative reviews(1)
Yi Sing
Twin Room with Ocean View and Balcony
Stayed in Jan 2025
Family
3 review
4.7/5
Amazing
Posted on Mar 5, 2025
Good location, perfect service, can watch firework from balcony
Response from Property: Thank you for your wonderful review!We're thrilled to hear that you enjoyed our prime location and the perfect service during your stay. Watching fireworks from the balcony is indeed a special experience, and we're glad you could take advantage of it. We hope to welcome you back for another memorable stay soon!
KathrinH
Twin Room with Ocean View and Balcony
Stayed in Nov 2024
Couples
29 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Super friendly staff, excellent location, good food. Just gym room could be bigger. Would come here every time again.
6/8
Response from Property: Thank you for your wonderful feedback!We're thrilled to hear that you enjoyed our friendly staff, excellent location, and good food. Your kind words mean a lot to us.We appreciate your suggestion regarding the gym room size. We are always looking for ways to improve our facilities and your input is invaluable.We look forward to welcoming you back on your next visit!
maltipooo
Twin Room with Ocean View and Balcony
Stayed in Apr 2024
Family
11 review
3.7/5
Posted on Jun 2, 2024
location was great but the facilities were bit old...
I expected Hilton would be better but overall was just ok... so I cancelled my 2nd night and left for Naha after one night.
Response from Property: Thank you very much for staying with us at the Hilton Okinawa Chatan Resort.We are sorry to hear that our service and facilities did not meet your expectation. Rest assured your comments will be definitely shared with in our management team for further improvement to maximize our guest experiences.We will continue to work hard to improve our service and look forward to welcome you back again soon.
faths
Twin Room with Private Garden
Stayed in Jan 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 1, 2024
Beautiful place! Staff were friendly and accommodating. First experience with a 5 star hotel and it was amazing! Situated right beside American Village and there were many places to just walk or cycle around and explore. Staff even helped with making a taxi booking since we had an early flight. Thank you Hilton for making the last lap of our Japan trip a memorable one!
Oh and breakfast buffet was good! Wished that the items changed around but not complaining since the food was of top quality!
Response from Property: Thank you very much for staying with us at the Hilton Okinawa Chatan Resort.We enjoyed reading all of the positive comments you provided and we are so delighted to hear that you enjoyed your stay with us.We hope to have an opportunity to serve you again on your next trip to Okinawa.
Guest User
Twin Room with Ocean View and Balcony
Stayed in Nov 2023
Family
12 review
5.0/5
Outstanding
Posted on Dec 28, 2023
The room is big n clean. The view n staff is good. Location is good.there is a bike shop across the road had a wonderful n easy bike ride . ( very short though- 5 mins to left n right end ,left to the beach, right to the restaurant along the coast )
Response from Property: Thank you very much for staying with us at the Hilton Okinawa Chatan Resort.I'm glad to hear that you enjoyed your stay and we look forward to welcoming you back in the not so distant future.
Wai Mun Vivian
Twin Room with City View
Stayed in May 2023
Travel with friends
34 review
5.0/5
Outstanding
Posted on Jun 19, 2023
Second time staying in this hotel, swimming pool is large and with laundry machines, bfast buffet not many choices, receptionist good to remind us to better have bfast before 0900. Free parking . Thank you for the birthday 🥳 champagne
Response from Property: Welcome back! Thank you for your stay with us and taking time to share your experience. We enjoyed reading all of the positive comments you provided and we are so delighted to hear that you enjoyed your stay with us.We certainly look forward to welcoming you back to stay with us when you next visit Okinawa.
Guest User
Twin Room with Ocean View and Balcony
Stayed in Oct 2023
Family
2 review
5.0/5
Outstanding
Posted on Nov 10, 2023
It was very nice resort and Staffs were nice and kind. Accessbility of American village is very nice.
I will visit again when I come to Okinawa.
Response from Property: We are truly delighted to learn that you had enjoyed your stay, and appreciate as well that you took the time to write about your experience in detail.We sincerely hope that we will get the chance to welcome you back, please kindly let us know.
rocky
Twin Room with Private Garden
Stayed in Nov 2023
Family
9 review
5.0/5
Outstanding
Posted on Dec 26, 2023
It was a great room ever highly recomended i love the room and the facilities
Response from Property: Dear Guest, Thank you very much for choosing to stay with us and we truly appreciate your valuable time to share your comments.Wishing you many happy returns for the coming holidays.
Guest User
Twin Room with Private Garden
Stayed in Oct 2024
Family
1 review
4.2/5
Very Good
Posted on Jan 2, 2025
Nice location
Response from Property: Thank you for your feedback! We're thrilled to hear that you enjoyed our location. We hope to welcome you back soon for another great stay!
Jay yoshi
Twin Room with City View
Stayed in Mar 2022
Travel with friends
7 review
5.0/5
Outstanding
Posted on Apr 24, 2022
Was great vacation… the food was nice too
BlissOctavia
Twin Room with Private Garden
Stayed in Apr 2022
Family
2 review
5.0/5
Outstanding
Posted on May 21, 2022
We have stayed here twice! It’s so nice and I love the hosts and staff! The location is so close to everything and the pool is so fun.
Jacky Nakata
Twin Room with City View
Stayed in Feb 2023
Family
1 review
5.0/5
Outstanding
Posted on Mar 29, 2023
excellent hotel
Response from Property: Thank you very much for staying at our hotel the other day. In addition, thank you for your gratitude and appreciate this time.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.
Nuonuokafei
Twin Room with Ocean View and Balcony
Stayed in Jan 2025
Solo travelers
162 review
3.0/5
Posted on Feb 15, 2025
First of all, you can stay in the American Village or not. It is a small town with many American izakayas. The old houses are renovated and painted in bright colors. It is not big. There are almost no shops to visit. Most of them are American fast food, izakayas, and ice cream is very sweet and can't be eaten. The overall feeling is dirty and messy. This is my first time to visit Okinawa and I will definitely not stay in the American Village next time. Kadena Base is very desolate and there are few planes taking off. Just pass by and take a look. The Hilton Hotel is very worthless. The sea view is not as good as the cheap DoubleTree by Hilton. The service is average. The room is larger than the MB Terrace Gallery Hotel, the view is good, and the facilities are four-star. There are many slots. The bedside table socket has no electricity, and the control panel is bright at night. The advantage is that the air conditioning in the room is very quiet, and the bathroom has no odor and is very easy to use. The restaurant has only buffets for breakfast and dinner, which is not very exquisite. There are many American restaurants and convenience stores nearby, so you don’t have to order meals. The minibar of this hotel is empty, there is no bathrobe, and the slippers are like those in the 2-yuan store. You even have to deposit a credit card. The swimming pool is useless in the off-season. There are no activities to play in hundreds of rooms, and there is no feeling of vacation.
Original TextTranslated by Google
6/8
Response from Property: Thank you for choosing to stay at Hilton Okinawa Chatan Resort and leaving us a detailed review. We are very sorry that you had an unpleasant experience during your stay. At Hilton, we always strive to ensure that every guest is treated with care, respect and excellence. Your feedback will help us improve and deliver on our brand promise. Guest satisfaction is very important to us and we work hard to ensure that all of our guests enjoy a satisfying stay. We sincerely hope that we will have the opportunity to serve you again, and you are welcome to contact us at any time to let us know any comments or suggestions you have. We will continue to improve the luxury experience that only you can enjoy.
Anonymous User
King Room with Ocean View and Balcony
Stayed in Jan 2025
Other
5 review
4.8/5
Amazing
Posted on Feb 6, 2025
The hotel faces the sea, the rooms are spacious, and it is quiet in a busy area. The staff is very enthusiastic and takes the initiative to introduce places to visit and hotel facilities. The American Village is just outside the door, and it is a one-stop solution for eating, drinking and having fun. There are planes taking off and landing at the nearby air force base during the day. The soundproofing of the hotel room is good, but if you are very sensitive to noise, please consider staying in other areas. In short, the experience of staying this time is very good.
Original TextTranslated by Google
Response from Property: 感謝您選擇我們的酒店並分享您的入住體驗。很高興您喜歡房間的寬敞和安靜環境,同時也感謝您對我們工作人員熱情服務的認可。我們始終致力於為客人提供最好的建議和幫助,讓您的旅行更加愉快。關於附近空軍基地的噪音,給您帶來不愉快的經歷,我們向您致歉。您再次光臨時,請務必隨時讓我們知道您的困擾與需求,我們將竭誠為您服務,以確保每位客人都能享有舒適的休息環境。酒店全體員工真誠期待您再次光臨,祝您旅途愉快!
Stephanieqi
King Room with Ocean View and Balcony
Stayed in Dec 2024
Family
4 review
3.0/5
Posted on Feb 2, 2025
The room is not as clean as a Japanese hotel. There are razors left by the previous guest in the trash can. The balcony view is average, not as beautiful as the Le Méridien Huizhou. In short, the price-performance ratio is very low, the room is small, and it is not recommended to stay with a lot of luggage
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您抽出時間分享您的反饋。我們非常重視每一位客人的意見,並對此次入住體驗感到遺憾。關於房間衞生的問題,我們會立即與清潔團隊溝通,確保未來的服務能夠達到更高的標準。對於陽台的景觀,我們會持續努力提升客人的滿意度。我們理解您的感受,並會認真考慮您提到的性價比和房間大小的問題。希望您能給我們一個機會,在未來的入住中為您提供更好的體驗。再次感謝您的反饋,期待您的再次光臨。