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Verified reviews
Location9.5
Amenities9.4
Service9.2
Cleanliness9.5
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Negative reviews(2)
Guest User
Chuxiu Cozy Double Bed Room
Stayed in Mar 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on Apr 3, 2025
The experience of staying in this hotel is very good. As soon as you enter the door, you will see a Chinese courtyard. The overall decoration style is Chinese retro style. When checking in at the front desk, the staff was very considerate and gave a guide map and helped recommend several special restaurants. The room is full of solid wood furniture, which is very textured and is absolutely my favorite.
Facilities: The equipment and facilities are quite complete. There is also a mini bar in the room with drinks and snacks. The cabinet is also equipped with coffee and tea, and there is a set of tea sets for making tea by yourself. Takeaways are delivered to the room by robots. There is a large washing machine room on the third floor that can be used for washing and drying.
Hygiene: The hygiene is very meticulous. The four-piece sets in the room are made of long-staple cotton from Xinjiang. At first I thought the black spots on the sheets were not washed clean. Later the staff explained to us in detail that those black spots were "original cotton seeds" and were certified natural and undyed.
Environment: The hotel is designed in a Chinese retro style, with flowing water in the courtyard, and the tea room and restaurant are particularly photogenic.
Service: The staff was very attentive and greeted us when we came in and out. They were very enthusiastic. We also drank local Dancong tea in the lobby, which was very delicious.
Original TextTranslated by Google
6/15
Response from Property: 感謝您對潮州古城雲居酒店的認可,您的評價讓我們倍感榮幸,感謝您對酒店各方面的支持和認可,我們所做的一切就是為了讓每一個入住的賓客能有一個美好的體驗。看到您的肯定,我們真的非常感動,祝您生活愉快,萬事順遂!
Guest User
Chuxiu Cozy Double Bed Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 11, 2025
It took me a long time to decide on this hotel when I went to Chaoshan.
Unexpectedly good.
The three-night stay package purchased through Ctrip is quite cost-effective.
The overall environment is beautiful, especially the small courtyard in the middle.
Free breakfast and upgraded room, great 👍🏻
The lady at the front desk is very nice!
Original TextTranslated by Google
Response from Property: 親愛的旅客,感謝您的入住和好評,聽到您對我們環境,服務的認可我們非常開心,很榮幸您在雲居酒店的住宿達到了期望,期待和您再次相遇雲居,祝您生活愉快!
Anonymous User
Zhuyu Superior Twin Room
Stayed in Mar 2025
Business traveler
2 review
7.2/10
Posted on May 1, 2025
A hotel with a sense of design. The public areas have a good holiday atmosphere, but the room facilities are a bit ill-considered. The basic room type does not have a cabinet, and the suitcase can only be opened by putting it on the ground. The door lock of the room is broken, and it keeps reminding you to lock it when you close the door. The windows are very narrow, which seems very depressing. The waiting time for check-in is too long. It is not recommended to have breakfast in the hotel.
Original TextTranslated by Google
Response from Property: 您好,衷心感謝您選擇下榻雲居酒店,並用心分享您的入住體驗。您對公區氛圍的認可是我們的榮幸,客房設施和服務不足未能讓您盡享舒適,我們深表歉意,關於您反饋的客房細節;每個酒店的設計風格設計理念不同,房型的設計和設施不同,並不能適應滿足所有的客人的需求。另外房間採用是智能門鎖,房門沒有關上或是關緊的情況下會發出提示音提醒住客關好房門。很抱歉我們提供的本地特色早餐未能契合您的口味!對於入住等待時間較長情況,我們已着手調整高峯期的前台人力分配,力求提升效率與品質。再次向您致已誠摯的歉意,也期盼您的再次入住。祝您生活愉快,萬事順遂!
Yueqingche
Chuxiu Cozy Double Bed Room
Stayed in May 2025
Traveling with friends
17 review
1.7/10
Posted on Jun 12, 2025
I give it 1 point but I evaluate it truthfully.
Environment: Newly opened, under Jinjiang, not bad.
Facilities: I didn't see the bad reviews. There is no laundry bag. It's not important. I will talk about why I mentioned this later. The comb and toothbrush are not even as good as the one under the brand, Lavande.
Hygiene: Newly opened, not bad.
Service: Inner thoughts will lead to arrogant attitudes being revealed many times inadvertently. Let me tell you the funniest thing.
I saw free laundry and thought it was the same as Atour. I asked and found out that you can go there by yourself but it's free. It's nothing. I went there by myself. There were no laundry bags in the room and the laundry room. I asked the waiter, and the waiter said there were some in the laundry room. I looked carefully again and there were really none. The waiter said she would look for the front desk to see if there were any.
I was very patient, after all, she meant to send it to me. I waited for 10 minutes in the laundry room without air conditioning, and waited for the waiter who came with 2 plastic bags. He told me that the guests had finished taking them, so he took 2 plastic bags for me to replace (the most common plastic bags).
I was shocked! Analysis of her handling methods: 1. She thought I had never used a high-end drum washing machine, and tried to get me to use a plastic bag as a laundry bag. 2. She pua me, telling me that too many guests had taken all the laundry bags, so there were no laundry bags, implying that good hotels have a lot of people, and if you want a laundry bag, you have to fight for it in advance. 3. From beginning to end, I didn't feel a trace of apology for wasting my time. 4. I was still distressed, and she had already left in a hurry. Maybe she also felt that this laundry room was too hot.
While waiting for the clothes to be washed and put in the dryer, I painfully clicked on the price of the Caiku Hotel next door (these two are really next to each other). It was much cheaper, marked as door-to-door pickup, and the appearance didn't look bad. It was newly opened not long ago.
I realized: It turned out that it was not my high requirements, nor the local consumption level. This is cheating customers.
Original TextTranslated by Google
Response from Property: I'm sorry that I didn't bring you a good experience. Thank you for your comments so late at night. Thank you for explaining this issue very clearly. For the free laundry issue, our store will not find excuses to explain. We will increase the laundry bag issue you raised later and try to make it available to all guests. For the two plastic bags you mentioned, we retrieved the surveillance. After receiving your request, the staff went to the hotel linen room to look for them as soon as possible. If there were no plastic bags after searching, they would give you two plastic bags to put your clothes. It doesn't mean to use plastic bags as laundry bags. You may have misunderstood. I'm sorry again for giving you a bad experience. I hope you have a good mood and don't let this little thing affect your mood. As for the similar hotels you mentioned, of course, hotel peers should help each other and should not slander each other! Thank you again for raising these issues! You can give us a comment on our store, and you can also see your true evaluation! Our hotel will improve the suggestions given by customers in the future!
Anonymous User
Dian Mo Business Double Bed Room
Stayed in Apr 2025
Family
1 review
5.0/10
Posted on May 3, 2025
【【【 Regret: Will not come again 】】】
1. Checked in at 3pm, was told the room was occupied. The three front desk staff pushed each other around without a clear reason and just said they could not enter the room yet, making a family of 6 sweat and wait. It was ok for the young to wait, but it was really unbearable to let the elderly and children wait (the hotel clearly stated that check-in time was 2pm, were they kidding?)
2. The room was occupied. At first they said there was only one garden room left in the hotel and no other room to change. In the end they made the guests wait for a long time, and then they changed a new room type. I really don’t understand why the original room type is still there? At the same time, why couldn’t I increase the price to change to a new room type at the beginning, but they said there was no room?
3. The hotel design matches the non-holiday room rate, but the front desk service is not up to par. When something happened, the two front desk girls were impatient and negative and handled it like a novice. One front desk boy explained it calmly but there was no substantive result. But I was relieved that the uncle in the parking lot coordinated the charging and was quite responsible.
4. The room space design is pleasing and aesthetically pleasing, but lacks a sense of warmth. The most uncomfortable thing is that the sound insulation is very poor. There are also many details that are not in line with the usual habits and need to be improved, such as no laundry bag and no paper towels in the bedroom... This experience is a big minus for traveling. I will avoid staying at this hotel next time.
Original TextTranslated by Google
Response from Property: We are very sorry to bring you a bad experience. Because the hotel is fully booked, check-out is concentrated at noon. It is indeed more difficult for the housekeeping lady to clean the room. I hope you can understand. The front desk also asked you to wait for 5 minutes. The housekeeping lady had finished mopping the floor, so you waited for 5 more minutes. The hotel will not use the increased difficulty of cleaning as an excuse for not checking you in at the time you wanted. The hotel is very sorry to bring you a bad experience. Because the hotel rooms are fully booked, the room type you booked cannot be changed to another room. Finally, we coordinated other guests to leave the suite and upgrade you to a suite. We apologize again and thank you very much for your valuable suggestions. The hotel will actively deal with such incidents. I hope you will not let such a small thing affect your good mood when traveling. We look forward to seeing you again!
Response from Property: 尊貴的賓客您好: 首先感謝您的評論和您提出的問題,給您帶來不好的體驗深表歉意,因酒店最近幾月都是處於滿房狀態,退房客人沒有很早就退房的都是到中午12點才退,您提前到了,也沒有合適的房間給您升級,客房大姐打掃也確實需要點點時間,這也不能作為我們解釋的理由,給你帶不好的體驗我們再次深表歉意,因您在等待房間打掃,安排您去體驗酒店的茶室喝茶,導致您因為這個蒼蠅的問題,影響了您的好心情,這是我們的失職,不應這樣操作,因酒店一樓公區都是開放式露天的庭院,所有公區的門都是開放着並不能像自己家庭那樣安裝紗窗來過濾蚊蟲,我們衹能消殺來避免出現,當然這也不能作為我們解釋的理由,您提到酒店客房在消防通道理,因酒店的格局是四合院形式,可能您誤解了,酒店的走廊都是消防通道,所有消防通道都是走廊,可能每家酒店的環境格局不一,因酒店滿房沒有多餘的空房給您升級別的房型或者更改好的房間,我們再次深表歉意!期待您別為了這一點小小的事情影響了您的好心情!!!