Chaozhou AncientCity RENJOY Hotel

Chaozhou AncientCity RENJOY Hotel Reviews

Chaozhou AncientCity RENJOY Hotel

Floor 1, Complex Building, No.358, Dongshan Road, Xiangqiao District, Chaozhou, Guangdong, ChinaSee Hotel Details
Chaozhou AncientCity RENJOY Hotel
Chaozhou AncientCity RENJOY HotelChaozhou AncientCity RENJOY HotelChaozhou AncientCity RENJOY Hotel
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1 night

Guest Reviews

9.4/10
Outstanding
143 review
Verified reviews
Location9.5
Amenities9.4
Service9.2
Cleanliness9.5
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All reviews(143)
Positive reviews(141)
Reviews with photos/video(81)
Well designed(33)
Classy environment(23)
Well decorated(21)
Delicious breakfast(21)
Friendly front desk staff(18)
Garden view(16)
Large rooms(13)
Quiet & comfortable(10)
Negative reviews(2)
Guest User
Chuxiu Cozy Double Bed Room
Stayed in Mar 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on Apr 3, 2025
The experience of staying in this hotel is very good. As soon as you enter the door, you will see a Chinese courtyard. The overall decoration style is Chinese retro style. When checking in at the front desk, the staff was very considerate and gave a guide map and helped recommend several special restaurants. The room is full of solid wood furniture, which is very textured and is absolutely my favorite. Facilities: The equipment and facilities are quite complete. There is also a mini bar in the room with drinks and snacks. The cabinet is also equipped with coffee and tea, and there is a set of tea sets for making tea by yourself. Takeaways are delivered to the room by robots. There is a large washing machine room on the third floor that can be used for washing and drying. Hygiene: The hygiene is very meticulous. The four-piece sets in the room are made of long-staple cotton from Xinjiang. At first I thought the black spots on the sheets were not washed clean. Later the staff explained to us in detail that those black spots were "original cotton seeds" and were certified natural and undyed. Environment: The hotel is designed in a Chinese retro style, with flowing water in the courtyard, and the tea room and restaurant are particularly photogenic. Service: The staff was very attentive and greeted us when we came in and out. They were very enthusiastic. We also drank local Dancong tea in the lobby, which was very delicious.
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6/15
Response from Property: 感謝您對潮州古城雲居酒店的認可,您的評價讓我們倍感榮幸,感謝您對酒店各方面的支持和認可,我們所做的一切就是為了讓每一個入住的賓客能有一個美好的體驗。看到您的肯定,我們真的非常感動,祝您生活愉快,萬事順遂!
Guest User
Chuxiu Cozy Double Bed Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 11, 2025
It took me a long time to decide on this hotel when I went to Chaoshan. Unexpectedly good. The three-night stay package purchased through Ctrip is quite cost-effective. The overall environment is beautiful, especially the small courtyard in the middle. Free breakfast and upgraded room, great 👍🏻 The lady at the front desk is very nice!
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Response from Property: 親愛的旅客,感謝您的入住和好評,聽到您對我們環境,服務的認可我們非常開心,很榮幸您在雲居酒店的住宿達到了期望,期待和您再次相遇雲居,祝您生活愉快!
Anonymous User
Zhuyu Superior Twin Room
Stayed in Mar 2025
Business traveler
2 review
7.2/10
Posted on May 1, 2025
A hotel with a sense of design. The public areas have a good holiday atmosphere, but the room facilities are a bit ill-considered. The basic room type does not have a cabinet, and the suitcase can only be opened by putting it on the ground. The door lock of the room is broken, and it keeps reminding you to lock it when you close the door. The windows are very narrow, which seems very depressing. The waiting time for check-in is too long. It is not recommended to have breakfast in the hotel.
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Response from Property: 您好,衷心感謝您選擇下榻雲居酒店,並用心分享您的入住體驗。您對公區氛圍的認可是我們的榮幸,客房設施和服務不足未能讓您盡享舒適,我們深表歉意,關於您反饋的客房細節;每個酒店的設計風格設計理念不同,房型的設計和設施不同,並不能適應滿足所有的客人的需求。另外房間採用是智能門鎖,房門沒有關上或是關緊的情況下會發出提示音提醒住客關好房門。很抱歉我們提供的本地特色早餐未能契合您的口味!對於入住等待時間較長情況,我們已着手調整高峯期的前台人力分配,力求提升效率與品質。再次向您致已誠摯的歉意,也期盼您的再次入住。祝您生活愉快,萬事順遂!
Yueqingche
Chuxiu Cozy Double Bed Room
Stayed in May 2025
Traveling with friends
17 review
1.7/10
Posted on Jun 12, 2025
I give it 1 point but I evaluate it truthfully. Environment: Newly opened, under Jinjiang, not bad. Facilities: I didn't see the bad reviews. There is no laundry bag. It's not important. I will talk about why I mentioned this later. The comb and toothbrush are not even as good as the one under the brand, Lavande. Hygiene: Newly opened, not bad. Service: Inner thoughts will lead to arrogant attitudes being revealed many times inadvertently. Let me tell you the funniest thing. I saw free laundry and thought it was the same as Atour. I asked and found out that you can go there by yourself but it's free. It's nothing. I went there by myself. There were no laundry bags in the room and the laundry room. I asked the waiter, and the waiter said there were some in the laundry room. I looked carefully again and there were really none. The waiter said she would look for the front desk to see if there were any. I was very patient, after all, she meant to send it to me. I waited for 10 minutes in the laundry room without air conditioning, and waited for the waiter who came with 2 plastic bags. He told me that the guests had finished taking them, so he took 2 plastic bags for me to replace (the most common plastic bags). I was shocked! Analysis of her handling methods: 1. She thought I had never used a high-end drum washing machine, and tried to get me to use a plastic bag as a laundry bag. 2. She pua me, telling me that too many guests had taken all the laundry bags, so there were no laundry bags, implying that good hotels have a lot of people, and if you want a laundry bag, you have to fight for it in advance. 3. From beginning to end, I didn't feel a trace of apology for wasting my time. 4. I was still distressed, and she had already left in a hurry. Maybe she also felt that this laundry room was too hot. While waiting for the clothes to be washed and put in the dryer, I painfully clicked on the price of the Caiku Hotel next door (these two are really next to each other). It was much cheaper, marked as door-to-door pickup, and the appearance didn't look bad. It was newly opened not long ago. I realized: It turned out that it was not my high requirements, nor the local consumption level. This is cheating customers.
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Response from Property: I'm sorry that I didn't bring you a good experience. Thank you for your comments so late at night. Thank you for explaining this issue very clearly. For the free laundry issue, our store will not find excuses to explain. We will increase the laundry bag issue you raised later and try to make it available to all guests. For the two plastic bags you mentioned, we retrieved the surveillance. After receiving your request, the staff went to the hotel linen room to look for them as soon as possible. If there were no plastic bags after searching, they would give you two plastic bags to put your clothes. It doesn't mean to use plastic bags as laundry bags. You may have misunderstood. I'm sorry again for giving you a bad experience. I hope you have a good mood and don't let this little thing affect your mood. As for the similar hotels you mentioned, of course, hotel peers should help each other and should not slander each other! Thank you again for raising these issues! You can give us a comment on our store, and you can also see your true evaluation! Our hotel will improve the suggestions given by customers in the future!
Anonymous User
Dian Mo Business Double Bed Room
Stayed in Apr 2025
Family
1 review
5.0/10
Posted on May 3, 2025
【【【 Regret: Will not come again 】】】 1. Checked in at 3pm, was told the room was occupied. The three front desk staff pushed each other around without a clear reason and just said they could not enter the room yet, making a family of 6 sweat and wait. It was ok for the young to wait, but it was really unbearable to let the elderly and children wait (the hotel clearly stated that check-in time was 2pm, were they kidding?) 2. The room was occupied. At first they said there was only one garden room left in the hotel and no other room to change. In the end they made the guests wait for a long time, and then they changed a new room type. I really don’t understand why the original room type is still there? At the same time, why couldn’t I increase the price to change to a new room type at the beginning, but they said there was no room? 3. The hotel design matches the non-holiday room rate, but the front desk service is not up to par. When something happened, the two front desk girls were impatient and negative and handled it like a novice. One front desk boy explained it calmly but there was no substantive result. But I was relieved that the uncle in the parking lot coordinated the charging and was quite responsible. 4. The room space design is pleasing and aesthetically pleasing, but lacks a sense of warmth. The most uncomfortable thing is that the sound insulation is very poor. There are also many details that are not in line with the usual habits and need to be improved, such as no laundry bag and no paper towels in the bedroom... This experience is a big minus for traveling. I will avoid staying at this hotel next time.
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Response from Property: We are very sorry to bring you a bad experience. Because the hotel is fully booked, check-out is concentrated at noon. It is indeed more difficult for the housekeeping lady to clean the room. I hope you can understand. The front desk also asked you to wait for 5 minutes. The housekeeping lady had finished mopping the floor, so you waited for 5 more minutes. The hotel will not use the increased difficulty of cleaning as an excuse for not checking you in at the time you wanted. The hotel is very sorry to bring you a bad experience. Because the hotel rooms are fully booked, the room type you booked cannot be changed to another room. Finally, we coordinated other guests to leave the suite and upgrade you to a suite. We apologize again and thank you very much for your valuable suggestions. The hotel will actively deal with such incidents. I hope you will not let such a small thing affect your good mood when traveling. We look forward to seeing you again!
Guest User
Chuxiu Cozy Double Bed Room
Stayed in Jun 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jul 26, 2025
潮州雲居酒店太贊!房間乾淨雅緻,客房裡的床品很乾凈,新疆棉原色得沒有漂染很好,衞生非常棒,帶浴缸的房間還給配備了浴缸套,很乾凈衞生,房間裏的傢俱都是木製品,有氛圍感,酒店一公里還有個大醫院,對面有個零食大超市很棒很方便,離着景點很近,騎個小車🚗就過去了,酒店中的庭院拍片很出片哦,早餐有當地特色果條套餐,地道暖心。前台小姐姐熱情,還推薦了附近老字號,酒店還有個茶室很棒哦,在這一定要拍個照片很美,茶室得小姐姐 對茶葉很有品味,推薦你們來體驗!!
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Response from Property: 尊敬的賓客,感謝您在眾多酒店裡選擇了我們,雲居倍感榮幸,酒店坐落於區核心,人文氣息濃厚,可享古城燈火,擁書卷靜謐,晨起品工夫茶,瓷具點綴茶間,攬庭院之清幽,讓您的旅途感到放鬆舒心,歡迎您下次光臨,祝您生活愉快!
HonglangmanCEO
Chuxiu Cozy Double Bed Room
Stayed in Jun 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Jul 26, 2025
第一次來潮州 超級棒的酒店 前台姐姐的熱情 很給力介紹了遊玩,還給介紹了牛肉火鍋,早餐的小姐姐們給介紹的早餐套餐粿條很棒,客房裡的床品很乾凈,衞生非常棒,帶浴缸的房間還給配備了浴缸套,很乾凈衞生,房間裏的傢俱都是木製品,給有氛圍感,酒店旁邊還有個大型醫院,對面有個零食大超市很棒很方便,離着景點很近,騎個小車🚗就過去了, 酒店中的庭院拍片很出片哦,強烈推薦來哦!!!
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Response from Property: 感謝您在百忙之中抽出寶貴時間為我們進行點評,非常榮幸您在茫茫人海中選擇我們酒店作為您停留的驛站。您的肯定是我們不懈努力的最大動力,也讓我們的堅持顯得更有意義。我們不斷提升服務品質,期待能再次為您提供美好住宿體驗!
Guest User
Chuxiu Cozy Double Bed Room
Stayed in Jun 2025
Other
8 review
10/10
Outstanding
Posted on Jul 25, 2025
一家很有古城特色的酒店,酒店裝修風格不錯,店中的庭院拍片 超級棒,客房的床品很乾凈,衞生也很乾凈,看了介紹是新疆純色的棉花,竟然是沒有漂白的原色[色] 超級棒👍🏻,前台小姐姐很熱情的給我介紹遊玩的地方還有好吃的特色牛肉火鍋,服務很棒👍🏻,酒店周邊有很多好吃的小店,離着景點很近不遠很方便,酒店還有迷你吧 免費哦!客房內的設施都是木質的很有年代感哦,值得推薦!!
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Response from Property: 尊敬的賓客,感謝您對雲居酒店的支持和喜愛,看到您對我們房間床品大為讚賞,本房間採用裸棉四件套最大可能保留了織物自然本色布料上即「原生態棉籽」,是天然無印染的認證~期待您的再次光臨,祝您生活愉快!
Guest User
Chuxiu Cozy Double Bed Room
Stayed in Jun 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 25, 2025
超級棒的酒店很喜歡,酒店中的庭院拍照打卡超級超級棒👍🏻,前台小姐姐服務特棒,給介紹了牛肉火鍋,還有遊玩項目,客房裡的設施都是實木的,超級超級棒👍🏻,偷偷告訴你還有特色迷你吧的小吃很好吃😋,酒店周邊有很多小吃店,還有個中心大醫院🏥,很棒的,酒店服務環境啊都不錯,推薦推薦!!
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Response from Property: 非常感謝您的評價,我們一直努力為客人營造優雅、愜意的氛圍,讓所有客人能夠身心愉悦的享受我們貼心的服務。感謝您對我們的肯定,誠摯地期待您的再次光臨,讓我們有更多的機會為您展示我們更高品質的服務。
Guest User
Chuxiu Cozy Double Bed Room
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 24, 2025
很幸運訂到的酒店,酒店一樓有有個庭院 ,拍照很出片哦,裝修的很漂亮,很有年代感,中式的木製傢俱,前台小姐姐很熱情的介紹,酒店很多花,都沒見過,聽説是他們老闆娘自己每天都插花🌸,客房裡傢俱都是木製,很有檔次,很有品味,床品很乾凈,買了一套帶回家,酒店去景點也很方便很近,很值得推薦的酒店!!!
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Response from Property: 尊敬的賓客,您好!感謝您五分的點評哦!每個城市總會有讓人惦念的理由,每一個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望雲居酒店是您回憶裏最温馨,最獨特的那個,歡迎您下次光臨,祝您生活愉快,萬事順遂!
Balebeikeruanxian
Chuxiu Cozy Double Bed Room
Stayed in Jun 2025
Family
5 review
10/10
Outstanding
Posted on Jul 24, 2025
超級漂亮的酒店,前台小姐姐熱情 很給力,給介紹了牛肉火鍋 很好吃😋,早餐很特色,早餐小姐姐給介紹了早餐套餐粿條很好吃,客房裝修的很有民族風,中式木製品,超有出片的感覺,酒店有庭院很漂亮,很多美女在這拍照打卡。酒店的床品很乾凈,是純棉的,新疆原色的棉質,很舒服,從酒店去景點也很方便,騎車打車都可以很近!推薦!
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Response from Property: 尊敬的賓客,感謝您在眾多酒店裡選擇了我們,雲居倍感榮幸,酒店坐落於區核心,人文氣息濃厚,可享古城燈火,擁書卷靜謐,晨起品工夫茶,瓷具點綴茶間,攬庭院之清幽,讓您的旅途感到放鬆舒心,歡迎您下次光臨,祝您生活愉快!
Guest User
Chuxiu Cozy Double Bed Room
Stayed in Jun 2025
Traveling with friends
15 review
6.0/10
Posted on Jul 22, 2025
這是本人第一次給一家酒店寫差評,應該也是這輩子的唯一一次。一開始選擇這家酒店純屬是看上了裝修風格,加之本酒店在我訂閲是零差評。親身體驗後,未曾想過“金玉其外敗絮其中”竟會讓我用在一家酒店上。十二點左右到達酒店,店員告知前房客還未退房,十二點退房後需要打掃,我們便出門覓食。約莫兩點回到酒店後,前台再次告知我們前房客兩點才退房,我們還需要在等待打掃。這個時候我已經有些無語了,前後矛盾的語句,為什麼之前不説清楚呢?前台看似好心地贈送我們去茶室喝茶,實則又是另一個無語之處。到達茶室以後裏面竟然有好幾衹蒼蠅,店員無動於衷,再多次要求下才取來蒼蠅拍,但也並沒有什麼實質性的作用。(可能是起到一個裝飾品?)茶上桌之後,店員也並未演示任何泡茶的方法,有沒有考慮過可能部分人對茶藝文化完全不瞭解?茶就孤獨地躺在杯子裏。後來快三點,我再次進行催促,這一次店員告知我們房間收拾好了。正當我以為一切塵埃落定之時,沒想到重擊來得如此之快。這輩子第一次住修在消防通道里的房間,我不解地翻看評論,並未發現有此類記載。我又去查酒店房間數,45間房竟無一間正常大床房供我們居住。且不説我們等待的時間,整個酒店這個房型難道衹有一間嗎?總之,我狠狠避雷這家酒店了,希望之後的家人們可以擦亮眼睛。 ps:附上打掃後的局部圖,這就是我苦等三小時的結果嗎?馬桶上也有污漬,但太噁心了沒拍。 可能是我預訂的價格較低吧,導致這種情況的發生,但我能以低價預訂完全是因為本人在攜程的會員等級較高,如果是這樣造成我收到的這些重創,我深表無力。希望以後攜程可以審核一下酒店的資質,這種程度能稱為酒店真是大可不必了。
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Response from Property: 尊貴的賓客您好: 首先感謝您的評論和您提出的問題,給您帶來不好的體驗深表歉意,因酒店最近幾月都是處於滿房狀態,退房客人沒有很早就退房的都是到中午12點才退,您提前到了,也沒有合適的房間給您升級,客房大姐打掃也確實需要點點時間,這也不能作為我們解釋的理由,給你帶不好的體驗我們再次深表歉意,因您在等待房間打掃,安排您去體驗酒店的茶室喝茶,導致您因為這個蒼蠅的問題,影響了您的好心情,這是我們的失職,不應這樣操作,因酒店一樓公區都是開放式露天的庭院,所有公區的門都是開放着並不能像自己家庭那樣安裝紗窗來過濾蚊蟲,我們衹能消殺來避免出現,當然這也不能作為我們解釋的理由,您提到酒店客房在消防通道理,因酒店的格局是四合院形式,可能您誤解了,酒店的走廊都是消防通道,所有消防通道都是走廊,可能每家酒店的環境格局不一,因酒店滿房沒有多餘的空房給您升級別的房型或者更改好的房間,我們再次深表歉意!期待您別為了這一點小小的事情影響了您的好心情!!!
Guest User
Wosong Sunlight Twin Room (One Bedroom + Tea Lounge)
Stayed in Jun 2025
Traveling with friends
10 review
10/10
Outstanding
Posted on Jul 12, 2025
是我喜歡的裝修風格,中間有個特色的院子,可以在庭院的休息區喝喝茶;早餐不錯,能吃上潮州特色的湯粉;房間也是喜歡的風格,很有特色,跟其他連鎖品牌不一樣。出來度假就該選擇這種舒適有格調的酒店,另外服務也很不錯哦,下次來潮州,依然會選擇入住💚
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Response from Property: 尊敬的賓客,非常感謝您的評價,我們一直努力為客人營造優雅、愜意的氛圍,讓所有客人能夠身心愉悦的享受我們貼心的服務。感謝您對我們的肯定,誠摯地期待您的再次光臨,讓我們有更多的機會為您展示我們更高品質的服務。
Guest User
Chuxiu Cozy Double Bed Room
Stayed in Jun 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jul 12, 2025
一個很有民國風的酒店 ,內部有個庭院 ,拍照📸很好看,酒店還有個茶室 很棒👍🏻,酒店旁邊500米有個泰佛殿景點很近的,酒店周邊50米還有個大型零食店很方便購物,前台的小姐姐們很熱情,給推薦的當地特色火鍋,超級好吃,早餐也很有特色,是套餐加自助很好吃,房間裏面的傢俱都是木製,很有年代感,房間還配備一個小型凈化器很貼心,房間還有迷你吧,裏面有好吃😋偷偷告訴你免費哦,我定的大床裏面還配個浴缸超級好,洗手間也是乾濕分離,周邊有很多小吃店,打車也很方便,出門就是大馬路超級方便,很喜歡這裏,客房的大姐很熱情給介紹了景點怎麼去玩,應該是當地人的特色很棒,值得推薦[強][強]
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Response from Property: 尊敬的賓客,感謝您在百忙之中抽出寶貴時間為我們進行點評,非常榮幸您在茫茫人海中選擇我們酒店作為您停留的驛站。您的肯定是我們不懈努力的最大動力,也讓我們的堅持顯得更有意義。我們不斷提升服務品質,期待能再次為您提供美好住宿體驗!
Guest User
Chuxiu Cozy Double Bed Room
Stayed in Jun 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Jul 10, 2025
挑了家這邊的酒店住幾天,一開始考慮的是位置合適。酒店花花草草維護得很好,房間蠻乾淨整潔。每天的自助早餐都挺豐富的,中西式搭配着來。前台小姐姐接待非常熱情,辦理入住很快:問了附近哪有吃的也很耐心給我介紹。住宿期間有什麼事情服務人員都很快就來幫忙處理.像是加枕頭被子什麼的。性價比挺高的,工作人員遇到都會打招呼,能感受到大家的熱情,停車場車位很多,保安從門口帶着指引很貼心,還有遮陽棚還是很細節的,入住帶了小朋友還給了小朋友牙刷拖鞋,細節真的很加分,酒店裡的花花沒想到都是真花,看出來是用了心的,姜花特別香,給人很舒服的感覺,下次一會還會再來的
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Response from Property: 非常感謝您的評價,我們一直努力為客人營造優雅、愜意的氛圍,讓所有客人能夠身心愉悦的享受我們貼心的服務。感謝您對我們的肯定,誠摯地期待您的再次光臨,讓我們有更多的機會為您展示我們更高品質的服務。