Building D, Chaozong Royal Garden, No.6 Yingpan Road, Kaifu District, Changsha, Hunan, ChinaView Hotel Details
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Serenity Inn Guest Reviews
4.7/5
Outstanding
4315 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.8
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(4315)
Positive reviews(4235)
Reviews with photos/video(1150)
Friendly front desk staff(511)
Classy environment(450)
Easy to get around(351)
Well decorated(133)
Well designed(124)
Close to metro(100)
Delicious breakfast(95)
Fantastic river view(87)
Negative reviews(80)
YongFeng
Pin Qian River-View Twin Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 24, 2024
When staying, the staff was very friendly, especially Manager Gu who helped me and my daughter receive deliveries and follow up with the company. The scenery was beautiful and the location was very convenient; the stay was definitely worth while.
Response from Property: Dear family: Hello! "Happy Changsha, Charming Star City Welcomes You", feel the charm of the city of mountains, rivers and islands, and the charm of fireworks Changsha up close. Thank you for staying at the Shuxiangmendizhipin Hotel, thank you for your affirmation of our hotel, and thank you for your recognition of Manager Gu's service. Family satisfaction is our greatest motivation, and all the staff of "Pin" are looking forward to your return home.The hotel is one subway stop away from the Orange Island Scenic Area. In the quietness of the hustle and bustle, you can look at the thousand-year-old ancient academy - Yuelu Academy on the other side of the river and calm your thoughts; for Hunan snacks, you can go to Super Wenheyou, Pozi Street, and Huoguangdian, which are closest to the hotel, and the Internet-famous milk tea - Cha Yan Yue Se is just around the corner. You can walk to Taiping Street and Shouxing Street, which are about 15 minutes away, to stroll through the alleys of the thousand-year-old anc
Louise
Pin Jing Double Bed Room
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on May 26, 2024
Nice view and good location.
Robots for room service.
Response from Property: 親愛的家人:您好!“快樂長沙、韻味星城歡迎您”,近距離感受山水洲城的魅力,煙火長沙的韻味,感謝您入住長沙品酒店,非常感謝您如此的讚美也期待您的下次入住,“品”全體員工期待您的再次回家。酒店距離橘子洲頭景區一站地鐵路程,在鬧中取靜中讓您能遙望江對岸的千年古書院--嶽麓書院,靜靜思緒;品湖湘小吃可以去離酒店最近的超級文和友、坡子街、火宮殿,而網紅奶茶--茶顏悦色近在咫尺,逛千年古城小巷可以步行15分鐘左右的太平街、壽星街;娛樂之都的長沙當然要去離酒店較近的解放路酒吧一條街,讓您體驗娛樂至上;購物天堂可以去步行3分鐘的萬達廣場、海信廣場;為了讓家人有更舒適的居住體驗,酒店配備了高端床墊品牌“慕思”床墊,床品使用的是全棉產品(2023年5月1日全部換新)、白鵝絨枕芯和被芯,絕對可以給一個舒適的睡眠環境,而在一樓書房左側的自助洗衣房可解放您旅途中的雙手,讓您旅途更加放鬆。二樓的健身房讓您時刻保持運動,充滿活力,而在房間內配備的洗衣液和一次性馬桶坐墊等更方便家人入住,希望我們能在您的旅途中帶給您更多的方便;“品”無論多晚,都會給您留一盞燈,等候您的回家。
Anonymous User
Guestroom (singe Bed)
Stayed in Feb 2024
Solo travelers
37 review
5.0/5
Outstanding
Posted on Mar 27, 2024
Great value for money in central location / would stay here again
Response from Property: Dear Family: Hello! "Happy Changsha, charming star city welcomes you", feel the charm of Shanshuizhou City and the charm of fireworks Changsha up close. Thank you for staying at Shuxiangmendi Pin Hotel, thank you for your affirmation and encouragement of the hotel, all the staff of "pin" look forward to you of going home again. The hotel is one subway stop away from Juzizhoutou Scenic Area. Being quiet in the bustle allows you to look at Yuelu Academy, a thousand-year-old academy on the other side of the river, and quiet your thoughts. For Huxiang snacks, you can go to Super Wenheyou, which is closest to the hotel. , Pozi Street, Fire Palace, and Internet celebrity milk tea - Tea Beauty are close at hand. You can walk to Taiping Street and Shouxing Street in about 15 minutes to stroll through the alleys of the thousand-year-old city; of course, Changsha, the entertainment capital, is farther away from the hotel. The nearby Jiefang Road bar street allows you to experience entertainment first; for shopping paradise, you can go to Wanda Plaza and Hisense Plaza, which are a 3-minute walk; in order to give your family a more comfortable living experience, the hotel is equipped with a high-end mattress brand "Mousse" bed The mattresses and bedding are made of pure cotton products (all will be replaced on May 1, 2023), white goose down pillow cores and quilt cores, which can definitely provide a comfortable sleeping environment, and there is a self-service laundry room to the left of the study on the first floor. It can free your hands during the journey and make you more relaxed during the journey. The gym on the second floor allows you to stay active and energetic at all times, and the laundry detergent and disposable toilet seats in the room are more convenient for your family to stay. We hope that we can bring you more convenience during your trip; "Pin "No matter how late it is, I will leave a light for you, waiting for you to come home.
Sha~
Guestroom (single Bed)
Stayed in Dec 2022
Solo travelers
5 review
5.0/5
Outstanding
Posted on Mar 7, 2023
The hotel was good and the vibe of the hotel was nice. It’s clean and its near to mall!
Response from Property: 親愛的家人:您好!歡迎您來到大美長沙,湘江河畔的品,歡迎您入住書香門第之品酒店,謝謝外國友人的肯定與支持,期待您的再次入住。酒店距離橘子洲頭景區一站地鐵路程,在鬧中取靜中讓您能遙望江對岸的千年古書院--嶽麓書院,靜靜思緒;品湖湘小吃可以去離酒店最近的超級文和友、坡子街、火宮殿,而網紅奶茶--茶顏悦色近在咫尺,逛千年古城小巷可以步行15分鐘左右的太平街、壽星街;娛樂之都的長沙當然要去離酒店較近的解放路酒吧一條街,讓您體驗娛樂至上;購物天堂可以去步行3分鐘的萬達廣場、海信廣場;為了讓家人有更舒適的居住體驗,酒店配備了高端床墊品牌“慕思”床墊,床品使用的是全棉產品、白鵝絨枕芯和被芯,絕對可以給一個舒適的睡眠環境,而在一樓書房左側的自助洗衣房可解放您旅途中的雙手,讓您旅途更加放鬆。二樓的健身房讓您時刻保持運動,充滿活力,而在房間內配備的洗衣液和一次性馬桶坐墊等更方便家人入住,希望我們能在您的旅途中帶給您更多的方便;“品”無論多晚,都會給您留一盞燈,等候您的回家。
A.
Pin Qian River-View Twin Room
Stayed in Apr 2024
Couples
2 review
3.0/5
Posted on May 11, 2024
Not worth the price.
Response from Property: Dear Family: Hello! "Happy Changsha, Charming Star City welcomes you", feel the charm of Shanshuizhou City up close and the charm of fireworks Changsha. Thank you for staying at Shuxiangmendi Zipin Hotel. I'm sorry for not bringing you a better stay experience. "Pin" All the staff look forward to welcoming you back home again. The hotel is one subway stop away from Juzizhoutou Scenic Area. Being quiet in the bustle allows you to look at Yuelu Academy, a thousand-year-old academy on the other side of the river, and quiet your thoughts. For Huxiang snacks, you can go to Super Wenheyou, which is closest to the hotel. , Pozi Street, Fire Palace, and Internet celebrity milk tea - Tea Beauty are close at hand. Taiping Street and Shouxing Street can be walked for about 15 minutes to stroll through the alleys of the thousand-year-old city; of course, Changsha, the entertainment capital, is farther away from the hotel. The nearby Jiefang Road bar street allows you to experience entertainment first; for shopping paradise, you can go to Wanda Plaza and Hisense Plaza, which are a 3-minute walk; in order to give your family a more comfortable living experience, the hotel is equipped with a high-end mattress brand "Mousse" bed The mattresses and bedding are made of pure cotton products (all will be replaced on May 1, 2023), white goose down pillow cores and quilt cores, which can definitely provide a comfortable sleeping environment, and there is a self-service laundry room to the left of the study on the first floor. It can free your hands during the journey and make you more relaxed during the journey. The gym on the second floor allows you to stay active and energetic at all times, and the laundry detergent and disposable toilet seats in the room are more convenient for your family to stay. We hope that we can bring you more convenience during your trip; "Pin "No matter how late it is, I will leave a light for you, waiting for you to come home.
Ronaldo Netherlands
Guestroom (single Bed)
Stayed in Jun 2022
Family
3 review
5.0/5
Outstanding
Posted on Jul 24, 2022
The hotel is located in the center and all is in walking distance. IFS the famous shopping mall and all kind from restaurants close by, the food is spicy but very delicious, I am every weekend in Changsha since we live in Loudi, we love Changsha
6/7
Response from Property: Thank you for your support to our hotel, thank you very much for coming to Changsha and like the city, looking forward to your return. Changsha Pin Hotel
Guest User
Pin Jing Double Bed Room
Stayed in Feb 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Mar 26, 2024
very wonderful
Response from Property: 親愛的家人:您好!“快樂長沙、韻味星城歡迎您”,近距離感受山水洲城的魅力,煙火長沙的韻味,感謝您入住書香門第之品酒店,非常感謝您對酒店的誇讚,“品”全體員工期待您的再次回家。酒店距離橘子洲頭景區一站地鐵路程,在鬧中取靜中讓您能遙望江對岸的千年古書院--嶽麓書院,靜靜思緒;品湖湘小吃可以去離酒店最近的超級文和友、坡子街、火宮殿,而網紅奶茶--茶顏悦色近在咫尺,逛千年古城小巷可以步行15分鐘左右的太平街、壽星街;娛樂之都的長沙當然要去離酒店較近的解放路酒吧一條街,讓您體驗娛樂至上;購物天堂可以去步行3分鐘的萬達廣場、海信廣場;為了讓家人有更舒適的居住體驗,酒店配備了高端床墊品牌“慕思”床墊,床品使用的是全棉產品(2023年5月1日全部換新)、白鵝絨枕芯和被芯,絕對可以給一個舒適的睡眠環境,而在一樓書房左側的自助洗衣房可解放您旅途中的雙手,讓您旅途更加放鬆。二樓的健身房讓您時刻保持運動,充滿活力,而在房間內配備的洗衣液和一次性馬桶坐墊等更方便家人入住,希望我們能在您的旅途中帶給您更多的方便;“品”無論多晚,都會給您留一盞燈,等候您的回家。
Guest User
Guestroom
Stayed in Jul 2022
Solo travelers
5 review
5.0/5
Outstanding
Posted on Aug 21, 2022
One of the best hotels I've stayed at.
Wonderful staff, clean and cozy!
Response from Property: To my dear family: Thank you for staying in our hotel, thank you for your affirmation, we will also work hard to provide a better experience for our family, and sincerely look forward to your coming home again. Changsha serenity Hotel
Guest User
Fine Quality Twin Room
Stayed in Apr 2022
Solo travelers
2 review
4.5/5
Great
Posted on May 11, 2022
Serenity Inn hotel is well located, close to metro station. The room are clean with good equipment, staff is friendly, smiley and supportive.
Response from Property: Dear family:Thank you for your affirmation. It's a pity that we didn't get your full praise. We will continue to work hard.
Guest User
Guestroom (single Bed)
Stayed in Feb 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 13, 2025
The hotel is strategically located in the scenic area along the river in Changsha, very close to Orange Island, Yuelu Mountain and the city center. The hotel front desk service attitude is warm and thoughtful, and the breakfast is rich and delicious. The hotel's security measures are very well done, the facilities and equipment are updated in a timely manner, the rooms are equipped with free Wi-Fi, the floor-to-ceiling windows in the rooms can see the entire Xiangjiang River, and the hotel's Chinese architectural style is unique. The check-in process is simple and fast, and the price is reasonable and transparent.
Original TextTranslated by Google
6/7
Response from Property: 尊敬的客人:您好!衷心感謝您選擇入住並用心分享如此細緻的入住體驗!您的滿意是對我們最大的鼓勵,很高興能為您的旅途增添美好回憶。*關於您提及的亮點,我們倍感榮幸:**1. **位置優勢**——酒店坐落湘江之畔,毗鄰橘子洲與嶽麓山,我們始終致力於讓賓客便捷感受長沙人文與自然之美,您對地理位置的認可是對我們選址理念的最佳印證。2. **服務温度**——得知前台夥伴的熱情服務讓您在冬至倍感温暖,我們已第一時間將您的鼓勵傳達給團隊。提供「如沐春風」的服務是我們不變的追求。3. **品質細節**——從江景落地窗到中式庭院設計,從智能安防系統到當季早餐菜單,我們堅持以東方美學融合現代旅居需求,您對設施與餐飲的認可是對我們匠心精神的最好回饋。4. **透明消費**——明碼標價、無隱形消費是我們對客承諾的底線,您的認可讓我們更加堅信誠信經營的價值。春日江畔新綠漸染,誠邀您在閑暇時再臨星城,祝您生活順遂!
Guest User
Pingge Twin Room
Stayed in Feb 2025
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 12, 2025
The hotel has a great location, the front desk service is very good, the breakfast is varied and delicious, I have been staying there for a long time
Original TextTranslated by Google
6/7
Response from Property: 尊敬的客人,您好! 感謝您花費寶貴時間分享如此細緻的入住體驗!得知您對酒店的地理位置、前台服務以及早餐品質感到滿意,我們倍感榮幸。能為像您這樣長期支持的客人提供服務,是我們莫大的動力! 關於位置:酒店始終致力於為賓客提供交通便捷、周邊配套豐富的出行選擇,期待成為您差旅途中温馨的“家外之家”。 關於服務:每位前台人員都經過專業的培訓,前台團隊會一直以熱情專業的服務迎接每一位客人。您的認可讓我們更有信心持續提升服務細節! 關於早餐:廚師團隊每日用心準備中西式特色餐點,力求用美味開啟客人的活力一天。歡迎您下次嘗試新品,隨時向我們反饋建議哦~ 再次感謝您長期的信賴與支持!無論何時歸來,我們都將為您提供始終如一的優質體驗。祝您生活順遂,期待與您再次相見!
Guest User
Guestroom (single Bed)
Stayed in Feb 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 9, 2025
The front desk service attitude is very good, the room is clean and tidy, the hotel's breakfast is varied and delicious, I will stay here next time
Original TextTranslated by Google
6/7
Response from Property: 感謝您的選擇!得知您在前台感受到家人般的關懷、在客房體驗到安心入眠的愜意、在晨光中品味到地道的湖湘風味,這正是我們「品酒店」全體同仁最欣慰的事。作為湘江畔首家以茶為主題的文化酒店,我們始終相信:服務不是標準化的流程,而是心與心的真誠碰撞。從您進門由心歡迎的微笑,到每日晨早的營養早餐,到精心佈置老古香古色的家居陳設,每個細節都承載着我們對您用心傳遞的温度。這個春天,我們誠邀您再次回家小住~
Anonymous User
Guestroom (single Bed)
Stayed in Dec 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Feb 22, 2025
The hotel room facilities are very complete, the style is unique and chic, it's refreshing, thumbs up 👍, the service attitude of Xiaohan at the front desk is super good, the room is also clean, the details are handled very well, the robot can also deliver food, the elevator requires a card, and the safety performance is strong. I will choose Changsha Pin Hotel more in the future, thumbs up, thumbs up, thumbs up
Original TextTranslated by Google
6/17
Response from Property: Hello! Thousands of words can be summed up in one sentence. Thank you for choosing the Pin Hotel among the vast number of hotels. Of course, we still cannot do without your support and company in our progress. We also hope that you will come back to see us often~~We are waiting for you! ! The hotel is one subway stop away from the Orange Island Scenic Area. In the quietness of the hustle and bustle, you can look at the thousand-year-old ancient academy - Yuelu Academy on the other side of the river and calm your thoughts; for Hunan snacks, you can go to Super Wenheyou, Pozi Street, and Huoguangdian, which are closest to the hotel, and the Internet celebrity milk tea - Cha Yan Yue Se is just around the corner. You can walk to Taiping Street and Shouxing Street, which are about 15 minutes away, to stroll through the alleys of the thousand-year-old ancient city; Changsha, the entertainment capital, of course, has to go to Jiefang Road Bar Street, which is close to the hotel, so that you can experience entertainment first; for shopping paradise, you can go to Wanda Plaza and Hisense Plaza, which are 3 minutes' walk away; in order to make your family have a more comfortable living experience, the hotel is equipped with high-end mattress brand "De Rucci" mattresses, and has been using new bedding and towel products since October 1, 2020. At the same time, a new self-service laundry room with drying is built on the first floor, and a small gym is built on the second floor. At the same time, the room is equipped with laundry detergent, disposable toilet seat cushions, etc., hoping to bring more convenience to your family. No matter how late it is, we will leave a light for you and wait for you to come home.
SHxiaochengpi
Guestroom (single Bed)
Stayed in Jan 2025
Business travelers
73 review
5.0/5
Outstanding
Posted on Feb 13, 2025
The hotel is located by the Xiangjiang River, very close to the subway station, and next door is Changsha's famous Chaozong Street. I was on a business trip during the Lantern Festival and saw beautiful fireworks by the Xiangjiang River🎆
The hotel's facilities are very complete, the hygiene is very clean, the environment is very artistic, and the service is even better. I was very satisfied with the entire stay. I finally found a treasure hotel. Next time I come to Changsha, I must stay here again. I highly recommend it and must give it a 100% praise!
Original TextTranslated by Google
6/7
Response from Property: Dear family: Hello! "A hundred times of seeing is worse than one taste" Thank you for your recognition of our hotel. We will continue to do a good job in receiving your family, strive to create a better stay experience environment for your family, and look forward to your return home. The hotel is one subway stop away from the Orange Island Scenic Area. In the quietness of the hustle and bustle, you can look at the thousand-year-old ancient academy - Yuelu Academy on the other side of the river and calm your thoughts; for Hunan snacks, you can go to Super Wenheyou, Pozi Street, and Huoguangdian, which are closest to the hotel, and the Internet celebrity milk tea - Cha Yan Yue Se is just around the corner. You can walk to Taiping Street and Shouxing Street, which are about 15 minutes away, to stroll through the alleys of the thousand-year-old ancient city; Changsha, the entertainment capital, of course, has to go to Jiefang Road Bar Street, which is close to the hotel, so that you can experience entertainment first; for shopping paradise, you can go to Wanda Plaza and Hisense Plaza, which are 3 minutes' walk away; in order to make your family have a more comfortable living experience, the hotel is equipped with high-end mattress brand "De Rucci" mattresses, and has been using new bedding and towel products since October 1, 2020. At the same time, a new self-service laundry room with drying is built on the first floor, and a small gym is built on the second floor. At the same time, the room is equipped with laundry detergent, disposable toilet seat cushions, etc., hoping to bring more convenience to your family. No matter how late it is, we will leave a light for you and wait for you to come home.
Anonymous User
Guestroom (single Bed)
Stayed in Jan 2025
Solo travelers
16 review
5.0/5
Outstanding
Posted on Feb 22, 2025
The hotel is located near Chaozong Street, about 500 meters away from the subway entrance, an eight-minute walk. I have stayed here many times. The rooms facing the street can see the river, but there will be traffic noise when sleeping at night. If you have poor sleep quality, you can choose the rooms facing the street. The service at the front desk is very enthusiastic and takes good care of us every time. I give it a thumbs up.
Original TextTranslated by Google
6/10
Response from Property: Hello! We are very happy to see your satisfaction! We only hope to see you again and leave you the best smile! The hotel is one subway stop away from the Orange Island Scenic Area. In the quietness of the hustle and bustle, you can look at the thousand-year-old ancient academy - Yuelu Academy on the other side of the river and calm your thoughts; for Hunan snacks, you can go to Super Wenheyou, Pozi Street, and Huoguangdian, which are closest to the hotel, and the Internet celebrity milk tea - Cha Yan Yue Se is just around the corner. You can walk to Taiping Street and Shouxing Street, which are about 15 minutes away, to stroll through the alleys of the thousand-year-old ancient city; Changsha, the entertainment capital, of course, has to go to Jiefang Road Bar Street, which is close to the hotel, so that you can experience entertainment first; for shopping paradise, you can go to Wanda Plaza and Hisense Plaza, which are 3 minutes' walk away; in order to make your family have a more comfortable living experience, the hotel is equipped with high-end mattress brand "De Rucci" mattresses, and has been using new bedding and towel products since October 1, 2020. At the same time, a new self-service laundry room with drying is built on the first floor, and a small gym is built on the second floor. At the same time, the room is equipped with laundry detergent, disposable toilet seat cushions, etc., hoping to bring more convenience to your family. No matter how late it is, we will leave a light for you and wait for you to come home.