No.819 Xiangzhang Road, Yuhua District, Changsha, Hunan, ChinaView Hotel Details
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Wingate by Wyndham Changsha Yuhua Hotel Guest Reviews
4.6/5
Very Good
4810 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(4810)
Positive reviews(4667)
Reviews with photos/video(867)
Friendly front desk staff(1226)
Close to metro(445)
Many amenities(410)
Large rooms(341)
Delicious breakfast(339)
Convenient public transportation(128)
Awesome gym(56)
Excellent afternoon tea(52)
Negative reviews(143)
Guest User
Elegant Queen Room
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 29, 2024
Not bad but I would say with this price you could find a better hotel if it is not for business.
Btw, it is cheaper to book here directly compared with booking with a group.
Guest User
Elegant Queen Room
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 31, 2024
Good
Very good
DzSev
Elegant Queen Room
Stayed in Aug 2023
Couples
17 review
5.0/5
Outstanding
Posted on Aug 22, 2023
The decoration of the room is simple but not simple, with a Chinese style with Hunan heritage. The large floor-to-ceiling windows have a very good view. The breakfast at the hotel is great, with Western pastries, coffee, and Chinese noodles, porridge, and dishes, which can satisfy friends from all over the world. It's clean and tidy, and the service is good. The butler Ruoxin's service is warm and thoughtful. It was a good trip, quite good. If you come to Changsha, you can choose this Wyndham hotel.
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Response from Property: Dear guest, thank you for staying at Wyndham Changsha Astor Weijing Hotel and giving us a favorable review. We are very glad that you chose us to accompany you during your trip to Changsha, and we are also very glad that our facilities and services can satisfy you. Thank you for your encouragement and support for our work. Xiaoya Club will continue to innovate in service and provide better services to every customer who comes to the store. In the future work, we will work harder to create a "home" feeling for our customers. Warm atmosphere! All staff at Wyndham Weijing Hotel sincerely look forward to your visit again and wish you and your family good health and all the best!
Haohaohaodouhenhao
Elegant Queen Room
Stayed in Aug 2023
Solo travelers
40 review
5.0/5
Outstanding
Posted on Aug 19, 2023
The front desk 001 welcomed you warmly and the check-in speed was very fast! The room facilities and equipment are new, convenient and easy to use! The bed is really huge, 2.40 meters wide. It is very practical for family travel. There is also a dryer in the room, which is very practical. The breakfast is rich in variety and the products are good. Overall positive reviews! Like the bedding is very comfortable. The room is very spacious and bright, and the hygiene is very good. There are many free movies to watch on the TV, and you can also cast the screen. The location is also very convenient, very close to Changsha South Railway Station
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Response from Property: Dear guest, hello! Thank you for staying at Wyndham Changsha Asia. I hope this stay can bring unique and unforgettable memories to your trip. It's great to see team members using professional and thoughtful services to make you feel Wyndham's hospitality. All team members have always adhered to Wyndham's brand promise to ensure that every guest feels cared for, valued and respected. Provide high-quality and considerate service to every guest who stays. We have shared your comments with all team members and hope to make your next stay more pleasant. Thanks again for your comment and wish you a happy life! All the best~
Guest User
Elegant 2-bed Room
Stayed in Jul 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 22, 2023
The hotel is conveniently located, the decoration is simple and clean, the room is large, the nightgown provided is convenient and comfortable to wear, and the bedding is also very comfortable. It can be said to be one of the best👍🏻 The waiters are also very good, especially the butler 009, who is warm and thoughtful, and also thoughtfully provides breakfast . I will book this hotel next time I come to Changsha, highly recommended😁
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Response from Property: Dear guests: Hello! Thank you for choosing Wyndham Changsha Astor Weijing. Thank you for your five-star review. Your review is definitely the greatest support for Xiaoya! We are honored to receive your full praise. We will continue to maintain high-quality services. Thank you for sharing this love with everyone. We will definitely show you a better self in the future and stay with you all the time. , Inspirational service to every family member, looking forward to your stay again~~
Chennianqingwoxiangduokankan
Yage Hollywood Double Bed Room
Stayed in Jul 2023
Travel with friends
11 review
5.0/5
Outstanding
Posted on Jul 20, 2023
Overall satisfied with the hotel's service! First of all, the hygienic condition of the hotel is very good. The rooms are neat and clean, making people feel comfortable and reassured. Secondly, the hotel's service is very attentive, and the front desk 002 is friendly and enthusiastic. Mineral water is also provided daily. The breakfast is good and tasty. The restaurant room is clean and hygienic. There is a footbath on the fourth floor. You don't have to leave the hotel. The design is very good. The spacious and bright lobby and exquisite decoration design make people feel very comfortable. Convenient location and convenient transportation
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Response from Property: To my dear family: Hello! I am touched by the sincere love you expressed in your words. Your appreciation and recommendation are the best encouragement to us! Your convenience, your happiness, and your satisfaction are our pursuits. We will continue to work hard to create a more comfortable stay space. We will continue to make progress just to receive every guest as a family. We look forward to seeing you again. Meet! The hotel is close to the Guitang River, so you can find tranquility in the bustle, allowing you to enjoy a leisurely and comfortable leisure time in the bustling city. The cooking-smoke stir-fried yellow beef, known as the king of Hunan cuisine queues in Changsha, is within easy reach. The hotel is equipped with a self-service laundry room and laundry detergent. We hope to bring more convenience to the family. No matter how late it is, we will leave a light for you. Waiting for you to come home.
Guest User
Yajing Riverside View Double Bed Room
Stayed in Jul 2023
Couples
6 review
5.0/5
Outstanding
Posted on Jul 10, 2023
First of all, the transportation in this place is very convenient. I came here by subway. I didn’t expect to get off the train and arrive at the door of the hotel. This is great. There is a large shopping mall next to the hotel and it is very convenient to play in the park. It is worth mentioning that the hotel The breakfast, the noodles are really delicious😋, I will stay here next time
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Response from Property: We welcome you with a bright mood, with heartfelt blessings and good expectations, and look forward to your visit again! The hotel is located only 500 meters from Exit 3 of Zhengfu Subway Station, Yuhua District, Line 5. It can be reached by walking in only 5 minutes. The hotel has an independent parking lot, which solves the problem of difficulty in picking up your car. The hotel is only 300 meters away from the Guitang River. meters, it is only a 5-minute walk away. In addition, the hotel restaurant is equipped with a semi-automatic coffee machine to provide you with a cup of fragrant and rich coffee during your journey. The hotel is equipped with a 24-hour front desk service. If you need anything, you can call the front desk at any time.
Guest User
Elegant Queen Room
Stayed in Jul 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jul 10, 2023
The front desk of the hotel is very welcoming. I went early that morning and needed to check in in advance. The hotel arranged it as soon as possible. This is very user-friendly. The room is quite unique, with Chinese style features and good lighting. Breakfast is provided. The noodles still have Hunan characteristics, give it a thumbs up
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Response from Property: Travel to thousands of beautiful mountains and rivers; make friends from all over the world! Travel to the ancient soil of the north and south; see the wonders of all things in the world! It is an honor to meet you on your journey and to be recognized by you. Xiaoya enthusiastically serves every guest who stays. Every guest is Xiaoya's friend and family. We welcome you to come back and experience it again. We have a free laundry room and dryer, and there is fragrant coffee in the restaurant. Wish you a happy life! It is close to Xiyuehui, Xiyingmen and Guitang River. The location is excellent and it is very convenient to go to Yuelu Mountain Orange Island and other attractions.
Guest User
Elegant Queen Room
Stayed in Jul 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jul 3, 2023
The room type has been upgraded. It is very large and spacious. There is a dryer in the bathroom. It is very complete and very convenient... The breakfast fruits are very fresh, and there are freshly squeezed juices. The other products also taste good. The waiters are also very enthusiastic. The overall evaluation is very good. High ~ I am very happy to stay here, the overall feeling is very good
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Response from Property: Thank you for your careful review! You must be a very classy person! Our service is good because we have guests like you paying attention to us at all times. We are committed to providing you with a friendly and thoughtful stay experience. We believe that guests are family, so we are particularly concerned, caring, considerate, caring and warm about everything you do when you stay in the room. This is the most sincere gift from everyone at Wyndham Asia Wyndham Hotel. Here, we will welcome you again with a friendly smile as always, thank you.
Caiyilin🍓
Elegant Queen Room
Stayed in Jun 2023
Couples
26 review
5.0/5
Outstanding
Posted on Jun 22, 2023
The area is large and the bed and pillows are very comfortable. I checked in late and communicated the check-out time with the front desk. The service at the front desk was very good. Butler 009 responded immediately. The service is flexible and user-friendly. The hotel is in a good location. The subway station is nearby. It only takes about 15 minutes to get to the high-speed rail station and half way to the airport. Hours, there are many parking spaces in the underground garage, it is recommended to stay. Good value for money, good breakfast
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Response from Property: Distinguished guest: Thank you very much for choosing Wyndham Changsha Asia. It is our greatest honor to be recognized by you. At the same time, your support also gives us great motivation to provide better services in the future. We will continue to improve and innovate, and we will strive to do better! We hope that you will feel at home every time you come back and have different new surprises. I hope you can still choose Wyndham Changsha Astor Weijing next time you stay~~
Guest User
Elegant Queen Room
Stayed in Jun 2023
Solo travelers
16 review
5.0/5
Outstanding
Posted on Jun 25, 2023
The transportation is convenient, the room is large, and the bedding is very comfortable. The service attitude is also very good. Breakfast is rich and tastes good. There are also delicious freshly squeezed juices. Very good value for money.
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Response from Property: Dear customer, hello! Thank you for your high rating and the pictures, it’s so beautiful! I’m very glad that you chose to stay at Wyndham Changsha Astor Weijing. I’m very glad that our service, sanitation and facilities can satisfy you. I can feel your true love. We will stand up for each shift wholeheartedly, constantly improve our services, and improve our quality. We look forward to meeting you again, chatting with each other, and sharing such comfortable moments. Xiaoya wishes you a happy life!
Guest User
Yage Hollywood Double Bed Room
Stayed in May 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on May 5, 2023
The service attitude of the butler 002 is good, and he warmly and attentively helped to delay the room for free. The price/performance ratio is very good! It is convenient to travel, the subway is nearby, it takes about four to five minutes to walk, there are also bus stops, and it is very convenient to go to Wuyi Square and other popular check-in spots!
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Response from Property: Very nice Xiaoya, met a very nice you, thank you for meeting, your satisfaction fills us with a sense of happiness in our hearts! Our senior leaders attach great importance to the quality of the hotel, especially in terms of sanitation, and we check every level! It is even more accurate to five-level ward rounds, and strives for perfection in every link, in order to give you a comfortable and clean living environment. Thank you again for your support and recognition of the hotel, I wish you a happy life and a happy work
Aony-1
Recreation Room (Cards)
Stayed in Apr 2023
Other
3 review
1.0/5
Posted on May 5, 2023
It really smashed Wyndham's signboard. The waiter at the front desk told me that we belonged to Wyndham and not belonged to Wyndham. On the first day when we moved in, we saw that the sanitation was not up to standard, so we told the cleaning lady. I changed the sheets and quilts, but I still haven’t changed them when I came back at night. After I finished, I called the front desk to order some mineral water. The front desk said that the robot had broken down and I had to get it myself. I went downstairs to get the water and the robot came back from the elevator. Is this the robot malfunction your front desk said? There is also a hygienic environment that can't be said. The one I lived in for the first time is called dirty! ! ! I will never stay at a Wyndham Hotel again in my life. I stayed at the Wyndham Hotel before. If you are not satisfied with the service house, I will change it for you until you are satisfied. You don’t need to get up when you check in. When you drive, you can park for your luggage and help you take care of your children. But coming to your house is like losing the reputation of Wyndham Hotel, especially the guy at the front desk is so bad that he doesn't even have a junior high school education and his speaking quality is too poor. The new decoration in 22 years is really deceiving! It can only be said that the facade has been renovated in 22 years, and other equipment and facilities that have not been moved are old and dilapidated, and have not been decorated for at least 10 years. This is my first time giving a bad review to a hotel. It's too hot. I can't finish a sentence or two, but to sum it up in one sentence, dirty and messy, poor service, poor environment, poor sanitation, poor equipment and facilities, it is enough for me to stay for one night.
Original TextTranslated by Google
6/9
Response from Property: Dear little master: Hello! Sorry for not giving you a perfect stay experience. It is a great honor to have your choice and trust, and thank you for taking the time to share your stay experience. Xiaoya has fed back the suggestion about hygiene that you mentioned to the relevant departments, and has made serious treatment and corresponding rectification. We will also conduct more skill operation training to better improve the working skills of our staff. Regarding the situation of the robot you mentioned, Xiaoya only apologized to you on behalf of my colleagues. The situation that day was as follows: the robot was indeed delivering goods on the floor and reported a failure that day. Our colleagues returned to the first floor after repairing and resetting the floor. charging pile. This scene just misunderstood you~~ The hotel officially joined the mid-range brand of Wyndham Hotel Weijing in July 2022. There is no star rating for the time being. Of course, we are working hard to get closer to the star service in order to pursue Provide high-quality and warm service for every guest who comes to the store. Regarding the decoration pattern you mentioned, it is true that we cannot change the main pattern, but our rooms have undergone many renovations and upgrades, and some new room types have been updated. Welcome to experience it! The decoration style of our hotel is Chinese-style, simple and atmospheric, with Hunan heritage. The room size ranges from 38 to 80 square meters. Different room types have different interior areas. It is recommended that you try different room types in our hotel next time. The room is large and high-floor with a wide view and a very nice view~ I sincerely thank you for your comments. Xiaoya knows that there are still many things we need to improve and improve. We have been working hard to provide perfect for every guest. service and exquisite environment. I also sincerely thank you for urging us to continue to grow, and we will continue to work hard. It is a pity that you were not satisfied with this stay, and we are sorry for that. welcome next time!
Guest User
Elegant Queen Room
Stayed in Oct 2023
Business travelers
81 review
1.0/5
Posted on Oct 10, 2023
The tea table lamp in the room for the first time could not be turned off. The sound of decoration was heard the next morning after changing rooms. No advance notice was given. The decoration started before 8 o'clock, which affected my sleep.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at Wyndham Changsha Astor Weijing Hotel and taking the time to share your stay experience with us. We are sorry to hear that you did not have a perfect stay experience. Xiaoya is very sorry. We have shared your feedback with the hotel management and relevant departments as soon as possible and will investigate and rectify the issues you mentioned. Your feedback is important to us and will help us progress and improve. Please believe that the unpleasant experience during your stay is by no means the norm for our services. We will wholeheartedly provide you and all guests who arrive at our store with the most meticulous attention! Let you and our guests truly experience the intimate feeling of "no matter where you go, you will stay here" when you stay in our hotel. We strive to make every customer have a pleasant stay experience. We will continue to work hard. Strive for better and welcome you to visit us again!
Guest User
Yajing Riverside View Double Bed Room
Stayed in Oct 2023
Other
3 review
2.5/5
Posted on Oct 8, 2023
The room is OK, but the service management is terrible! I was woken up early in the morning by a group of ladies chatting loudly at the door of my room, which lasted for 15 minutes and never left. So I called the front desk and asked them to handle it. Nearly 20 minutes later, this group of people was still making loud noises at my door, and from the peephole, at least 10 people were standing outside my room chatting loudly. There is no staff to deal with it! So I called the front desk again, and the front desk told me confidently that they had called the room next door, and it was a wedding room. It means that I don’t want to take care of it, and I didn’t even send someone to remind me!
My suggestion is not to stay here, bad reviews!
1. I didn’t call a second time and the front desk didn’t give me any reply.
2. I am also a hotel resident and should have the right to rest without being disturbed. I cannot let my relatives make loud noises at my door for at least half an hour just because there is a wedding room next door! And the hotel is uncoordinated and does not handle it! The implication is that I should be tolerant! If your hotel doesn't want to offend anyone, why would you even take the initiative to ask me to change rooms? They didn’t even bother to send anyone up!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Wyndham Changsha Asia. I'm sorry to hear that you didn't have a perfect stay experience. I'm very sorry. We are very concerned about your comments. Regarding the issues you mentioned, we will provide timely feedback to the management and coordinate follow-up to avoid similar situations from happening again. In the future, we will work hard to strengthen the customer service response mechanism. We always pursue Guests create a perfect stay experience. I believe you will have a new experience next time you stay. We sincerely invite you to come again. The hotel provides free gym, 24-hour free self-service laundry, free parking, free mineral water and other value-added services. Letting guests feel value for money is the business philosophy that the Xiaoya family has always adhered to. We have shared your feedback with the hotel management and relevant departments as soon as possible and will investigate and rectify the issues you mentioned. Your feedback is important to us and will help us progress and improve. Please believe that the unpleasant experience during your stay is by no means the norm for our services. If you have any questions during your stay, you can call the hotel front desk at any time and we will solve it for you as soon as possible. Xiaoya will do its best to give every guest a comfortable experience. I hope you can give Xiaoya a chance to make amends. We look forward to your visit again and wish you a happy life!