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Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.5
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Guest User
Cool Handpicked Double Bed Room (Full House Smart Home System + Mini Fridge + Tencent Membership)
Stayed in Dec 2024
Couples
2 review
10.0/10
Outstanding
Posted on Jan 11, 2025
很好
very well
Bon
Response from Property: 【24小時管家服務】感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務
Guest User
Cool Handpicked Double Bed Room (Full House Smart Home System + Mini Fridge + Tencent Membership)
Stayed in Feb 2025
Other
4 review
10.0/10
Outstanding
Posted on Mar 28, 2025
good👍🏻
Response from Property: 【超軟超舒服的記憶棉枕】 尊敬的賓客:您好!您每一次的選擇是我們的無尚榮幸,您對我們始終如一的支持讓我們倍感欣喜。期待與您的再次相聚!
Guest User
Trend Leisure Enjoyment Street-View Double Bed Room (Full House Smart Home System + Mini Fridge + Floor-to-Ceiling Window + Tencent Membership)
Stayed in Jan 2025
Family
3 review
2.0/10
Posted on Feb 3, 2025
Dirty...very dirty. There are hair and water marks in the room. The bedside table is made of something.
There was nothing for breakfast. I asked for a piece of bread and they gave me a frozen one from the refrigerator. No one cleaned up the plates after the guests left.
Please see the street view of the street view room for yourself
The service is even worse. It's speechless. Just avoid it.
Original TextTranslated by Google
Response from Property: [Free movie membership + free luggage transportation + good night dessert] Dear guests: Hello! Thank you very much for your thoughtful review. We have also verified the issues you reported and are very sorry for not providing you with a good rest environment. We have provided timely training on issues such as hair and water marks in the room. Our breakfast during the Chinese New Year was quite rich, not completely gone. The place you took the photo of used to be a driving school. Now there is no real estate available and Xiaoduo can’t do anything about it. We are very grateful for your feedback and welcome to come again next time!
Zhuzaihaidaodexiaoxiannv🧚♀️
Cool Handpicked Double Bed Room (Full House Smart Home System + Mini Fridge + Tencent Membership)
Response from Property: [Free movie membership + free luggage transportation + good night dessert] Dear guests: Hello! Thank you for choosing our hotel. Regarding the problem of odor in the room, we have already worked with our colleagues in the engineering department to deal with it. The hotel was fully booked that day and there was no room for you to change. It was indeed our fault that we did not check the room properly. We would like to express our sincere apologies again. Our parking lot is outsourced and is only a two-minute walk from the hotel, so parking is very convenient. The room size is the same as the pictures online. You can check out the hotel's facilities when booking. You can pick up the souvenirs at the front desk. The front desk staff will tell you when you check out. It is possible that you just give your room card to the front desk and leave. Every guest will receive a souvenir. Thank you very much for helping us find problems and pointing out our shortcomings during your stay. We will also strengthen ourselves and improve our professional ability every time we solve a problem, so that we can provide a better rest environment and service attitude. Thank you very much for your evaluation, and we welcome you to visit us next time!
Fanshichuxinlaoyao
Fun Enjoyable Family Twin Room (Full House Smart Home System + Children's Toys + Mini Fridge)
Stayed in Sep 2024
Family
21 review
1.0/10
Posted on Oct 19, 2024
Facilities: Very poor
Hygiene: Dirty
Environment: No environment at all
Services: None
I took my family on a off-peak trip after the National Day holiday, and our second stop was Changsha. We chose 4-star or higher hotels throughout the trip, and chose this brand of hotel based on its location, reviews, and pictures. We had originally wanted to choose another hotel of the same brand, but this one was located near May Day Square, so we chose this one. The hotel is in an awkward location, at the end of a narrow street, and the middle of the road is separated by iron stakes, making it very inconvenient to enter by car. The hotel's online photos are indeed a bit over-beautified, especially to enter the hotel lobby, you need to climb very steep and long stairs, which is very inconvenient for the elderly with heavy luggage or poor legs and feet 🙁, and the hotel staff has a very poor sense of service. When we were carrying heavy luggage up the stairs, we happened to meet the service staff who were going out and turned a blind eye. The elderly with poor legs and feet could only walk up the stairs, and there was no experience at all. The hotel is surrounded by old residential areas and the surrounding environment is very poor. The hotel is also a renovation of an old building, and it only has one very narrow elevator and the hygiene is very poor. In short, this is the only hotel that was a bummer during the entire 10-day trip. Changsha is a city with a strong flavor of fireworks, the former residence of great men, and a paradise for gourmet food. It is definitely worth visiting more often!
Original TextTranslated by Google
Response from Property: {Free luggage transportation, exquisite gifts upon check-in, free good night dessert} Thank you very much for your stay and review feedback! We also attach great importance to the issues you reported, and have also reflected and made rectifications. Our store held a meeting and training for all employees and notified and criticized and punished the employees. Thank you very much for your valuable suggestions. In the future, we will also strengthen some teaching and training of employees to ensure that you or other guests can get more perfect and considerate service when you stay again. We hope that each of our employees will provide you with more considerate and meticulous services, allowing you to escape from the hustle and bustle of the city and enjoy the beauty of the small city in peace. Looking forward to having a brand new experience next time you visit! Looking forward to visiting again!
Yishideqingchun
Fun Enjoyable Family Twin Room (Full House Smart Home System + Children's Toys + Mini Fridge)
Stayed in Jan 2025
Family
35 review
2.0/10
Posted on Feb 16, 2025
First of all, the hotel is located on a small road and there is no parking space. The hotel staff pointed the way and asked us to go there by ourselves. No one asked or took care of our luggage. When I was halfway through checking in at the second point, someone else checked out and they immediately left me aside. Thirdly, the public toilet in the corridor is very smelly and the door is never closed. I went out and closed it several times, but someone opened it each time. Because my room was right opposite, there was a pretty strong smell in my room. Fourth, breakfast ends at 9:30, and there is basically no food at 9 o'clock. How did this rating get so high?
Original TextTranslated by Google
Response from Property: [Free movie membership + free luggage transportation + good night dessert] Dear guests: Hello! Our hotel has an outsourced parking lot, which is 150 meters away and a two-minute walk from the hotel. We have cleaning ladies to clean the bathroom, so it's not smelly as you said. The breakfast room is on the eighth floor and is on the same floor as your room, which is very convenient. We are very sorry that there was no food during the time period you mentioned, as the chef forgot to refill it. All breakfasts are available, and we put "family happiness" first. Each of our employees will provide you with more considerate and meticulous services to keep you away from the hustle and bustle of the city and enjoy the beauty of the small city in peace. Facilities inevitably leave traces of time. We look forward to providing you with a more perfect stay experience next time!
Guest User
Cool Handpicked Double Bed Room (Full House Smart Home System + Mini Fridge + Tencent Membership)
Stayed in Jun 2024
Business travelers
3 review
2.5/10
Posted on Jul 20, 2024
The room is poorly clean, and there are disposable towels next to the bathtub. It is not up to the standard of a Class 4 hotel. The air conditioning is not turned on for breakfast and the waiters are not familiar with the hotel facilities at all. The advertisement said it was a store in IFC, but in fact there was another chain store in IFC. The hotel was far away from IFC and was converted from a private house. The advertisement was suspected of false advertising.
Original TextTranslated by Google
Response from Property: Dear guest, Hello, thank you for staying with us and taking the time to share your experience with us. We are sorry for the bad experience you had during your stay. The hotel is under continuous development and the facilities you see will continue to improve. At the same time, we will strengthen the management of hotel hygiene and strive to bring you better service. At the same time, your friend booked the hotel for you that day, but you went to the wrong location and went to our other branches, which caused the misunderstanding and made you think it was due to our positioning. We have many branches in Changsha. The wrong store you went to is Doranda M+, and ours is Doranda V. You should also look at the suffix carefully, not just the name, so that you won’t make a mistake. You can also click on the hotel location directly from your order page, and you will definitely not make a mistake. We upgraded your room type before you checked in, and we also went to the room to check the hygiene before you checked in, as evidenced by the video. The hotel is located more than 600 meters away from May Day Square and a 12-minute walk to May Day Square. One kilometer away from IFC. The starting price for a taxi is basically one, and it is within 20 minutes’ walk. It's convenient to go anywhere.
Jingtaoting
Senior Smart Control Twin Room (Full House Smart Home System + Mini Fridge + Tencent Membership)
Stayed in Jun 2024
Family
13 review
5.5/10
Posted on Jul 5, 2024
I don’t want to give a bad review. I also stayed here after reading 0 bad reviews. However, this is my first time in Changsha. I arrived after 10 o’clock in the evening. I went from brightly lit to a small alley and my mood was not so good. The front desk The girl was very nice. I asked if my reservation included breakfast. The boy said that if you give me a five-star review, I would give you breakfast (I finally figured out why there were 0 negative reviews. I ordered breakfast included). Elevator It was small and dark, the carpet in the corridor was dirty, the room was not big, and the bathroom smelled like urine. I booked it for two days and decisively decided to change hotels the next day. They said there was a gym. I changed my clothes and shoes and went up. The laundry room was squeezed into a small and stuffy room. It was useless and made me feel even worse. The sound insulation was very poor. When I rang the doorbell in the next room, I thought it was our room. Someone came back in the middle of the night. I could hear what they said clearly. I could have breakfast. There are not many varieties, so it’s no problem to keep full. Takeaway can be delivered to the room door. In short, this is the first time I have booked a house on Ctrip that I am not satisfied with, and it is also the first time I have written so many feelings. It is not easy not to give negative reviews, but at the price of 500, I really don’t want other people to fall into this trap again.
Original TextTranslated by Google
Response from Property: 【24H免費健身房】尊敬的賓客:您好!感謝您的及時反饋,希望沒有影響到您此次出行的心情,我們會加強員工的業務培訓,我們會不斷地要求自己,好一些再好一些,請相信我們願意用最熱情最細緻最温暖的服務為您打造旅途中最舒適的居所,竭誠期待再次為您服務,咱們酒店地處五一廣場與潮宗街附近位置較安靜,不在車流主幹道夜晚比較安靜,您在入住期間有任何問題都可以聯繫我們前台,前台24小時都有人為您服務,洗衣房健身房是連一起的 ,晚上可能空調沒打開,空調面板在門口對面牆上,實在抱歉,我們的疏忽。我們儘量晚點巡查的時候再去關空調。我們即將整改問題,電梯已通知工程人員更換亮一點燈。期待您再一次入住,給我們一個致歉的機會!
Guest User
Trend Leisure Enjoyment Street-View Double Bed Room (Full House Smart Home System + Mini Fridge + Floor-to-Ceiling Window + Tencent Membership)
Stayed in Oct 2024
Couples
2 review
1.0/10
Posted on Dec 1, 2024
Not satisfied at all. Poor soundproofing, poor service, and poor cleaning.
Original TextTranslated by Google
Response from Property: {Heartwarming gift} Please accept the most sincere greetings from Doranda V Hotel. We are deeply sorry for the situation you encountered during your stay in our hotel. The hotel attaches great importance to the issue you mentioned. We have reported your comments to the relevant departments and are following up with investigation and coordination to identify any deficiencies and make improvements. We sincerely invite you to visit us again! Regarding the issue you mentioned, since the housekeeping was quite busy that day, you told us that we would clean the house for you after your lunch break. After a long time, the housekeeper wanted to clean the house in time as it would not take too long to save you from being unhappy if you saw that the housekeeping was not done for the rest of your stay. So the housekeeping housekeeper went over to knock on the door, but she did not know that you were still having your lunch break. I am really sorry. We will also rectify the issues you raised immediately. If you have any questions during your stay, you can contact us at any time. The hotel housekeeping center and front desk colleagues are dedicated to serving you 24 hours a day. Thank you for your visit and wish you a happy day!
Guest User
Cool Handpicked Double Bed Room (Full House Smart Home System + Mini Fridge + Tencent Membership)
Stayed in Jun 2024
Couples
2 review
3.5/10
Posted on Jul 23, 2024
The sound insulation effect was very poor. On the first day, there was a loud banging sound on the wall from 8:00 to 11:30. After the reaction, it stopped for half an hour and then continued. After reporting it that day, it was said that it was the sound of moving tables and asked the waiter to keep it down (this excuse is a bit ridiculous) ), it continued to appear again the next morning and disappeared after another report. In short, the sound insulation and service can be said to be very poor. The shower gel was there on the first day and was not replenished for the next two days. It was always empty.
Original TextTranslated by Google
Response from Property: Dear guests, we are deeply sorry for the bad check-in experience you have. Regarding the sound of people knocking on the wall in the room, we are sorry. The hotel has now found out the reason. As the building next door is being renovated, we initially thought it was the sound of the restaurant cleaning and moving stools. We are sorry that we did not find the problem at first. We have now communicated that there will be no construction in the morning and the renovation next door is also finished. If you run out of shower gel, you can tell my front desk and we can deliver it to you at any time. Because your room is on the top floor, the weather in Changsha is indeed relatively hot, but the air conditioning in the room is very effective. We are really sorry to ensure that such problems will not occur again next time you stay. We are deeply sorry for the inconvenience caused to you.
Anonymous User
Cool Handpicked Double Bed Room (Full House Smart Home System + Mini Fridge + Tencent Membership)
Stayed in Jun 2024
Couples
7 review
4.0/10
Posted on Jul 7, 2024
The hotel is located in a small alley. It is inconvenient to get in and out by car. You have to go up a very high step to drag your luggage to the front desk! The elevator is very small and the sanitation is average. The air conditioner tripped just after I checked in. The whole hotel seems like a half-baked project in an old building that has not yet been renovated. The price also fluctuated inexplicably. It was 480+ when I made the reservation. On the same day, I found out that the price had changed to 300+. Apart from being in a good location near Wuyi Square, there is nothing else to like about it.
Original TextTranslated by Google
Response from Property: 【24小時管家服務】感謝您入住朵蘭達V酒店並與我們反饋您的入住感想,非常抱歉此次入住未能達到您的期望, 我們誠摯的希望與您取得聯繫, 瞭解更多細節, 以便做出相應的完善。您可以撥打酒店總機與我們反饋寶貴建議, 希望我們的改進能迎來您的再次光臨!
Anonymous User
Senior Immersive Movie-Enjoyment Double Bed Room (Full House Smart Home System + Large Screen Entertainment + Tencent Membership)
Stayed in Jun 2024
Travel with friends
4 review
3.5/10
Posted on Jul 6, 2024
For the first time in my life, I got to know each other
The location of the hotel is very bad. It is shared with the residential building next to it.
That night, a circuit board in a nearby residential building burned, causing a power outage in the hotel.
I called the front desk and asked the customer service who was not so quick. I couldn't stand the drink. I moved to another branch and asked him if he wanted us to go to another hotel at such a late hour. The front desk replied that they would reimburse the taxi fare. Then he packed up his luggage and went downstairs to take the elevator. He smelled it. When the burning smell arrives, the downstairs is full of smoke. When something like this happens, the hotel does not inform the guests of the situation, and there is no safety notice. We wait until the guests go downstairs to know the situation. Do the hotel's safety hazards need to be strengthened? What would happen if we didn't go downstairs in case of a fire? unimaginable
Original TextTranslated by Google
Response from Property: 【免費寄送行李高鐵南站/機場T2航站服務】尊敬的客人:您好!對於您本次入住體驗感非常差我們深表歉意,咱們酒店地處五一廣場與潮宗街附近位置較安靜,不在車流主幹道夜晚比較安靜,交通都是很便利的,非常抱歉您在入住期間發生了特殊情況,我們也是及時的做出了挽救,也給您推薦別的同品牌酒店入住,工程師傅加班加點的已經把線路維修好了,酒店也沒有發生明火,線路温度過高產生了大量煙霧,酒店所有的線路都是防火的,絕緣的,酒店消防設施設備齊全,對於客人的安全我們是非常重視的,非常抱歉給您帶來了不愉快住宿體驗,期待您的再次入住!
Guest User
Senior Smart Control Twin Room (Full House Smart Home System + Mini Fridge + Tencent Membership)
Stayed in Jun 2024
Couples
1 review
3.5/10
Posted on Jul 4, 2024
The hotel is in a deep alley. The taxi driver said that the navigation showed that the car could not turn around when entering the alley. He immediately called the front desk to consult, and the reply told me that we could only walk 500 meters away from the hotel. It was raining heavily and I was dragging my suitcase. How embarrassing! According to the navigation, I walked and turned again and again, and finally arrived at the door. Where can I not get in the car? When I asked the front desk why they responded like this, they said they didn't know. They just took over. Please, the call I made 10 minutes ago now said I don't know. Well, even if I don't know about the replacement, the two front desks didn't say a word of apology or comfort during the entire check-in process. Two cold faces! The room is small and smart but useless, the guest room corridor is narrow and stuffy, the elevator is small and dark, the downstairs is an old residential area, there is no view at all, there are all kinds of noises in the middle of the night,,, is this Ctrip's Four Diamonds? Not recommended!
Original TextTranslated by Google
Response from Property: 【款泉水無限暢飲】尊敬的賓客:您好!感謝您的及時反饋,希望沒有影響到您此次出行的心情,對於您説的車子不能掉頭,其實是出租車司機不想進來哦,車是可以進到酒店門口,也有地方掉頭哦,也不需要掉頭,兩邊都可以出去。我們會加強員工的業務培訓,我們會不斷地要求自己,好一些再好一些,請相信我們願意用最熱情最細緻最温暖的服務為您打造旅途中最舒適的居所,竭誠期待再次為您服務,咱們酒店地處五一廣場與潮宗街附近位置較安靜,不在車流主幹道夜晚比較安靜,您打車的話是可以直達到酒店門口的,如果是開車過來停車場與我們酒店距離一百多米,可能是我們沒有聽清楚您的需求,實在不好意思
Guest User
Cool Handpicked Double Bed Room (Full House Smart Home System + Mini Fridge + Tencent Membership)
Stayed in Aug 2024
Travel with friends
26 review
2.2/10
Posted on Oct 8, 2024
Very bad environment
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to bring you a bad experience during your stay. The hotel is constantly developing and the facilities you see will continue to be improved. At the same time, we will strengthen the management of hotel hygiene and strive to provide you with better services. Please believe that we want to do more for our guests. The hotel will have seasonal events in the near future and we look forward to your participation! We welcome you to stay again!
Heihuoxia
Cool Handpicked Double Bed Room (Full House Smart Home System + Mini Fridge + Tencent Membership)