Mushang Homestay (Wuyi Square IFS International Financial Center) Reviews
Mushang Homestay (Wuyi Square IFS International Financial Center)
Room 1808, Ant Workshop, 57 East Pailou Street, Furong District, Changsha, Hunan, ChinaView Hotel Details
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1 night
Mushang Homestay (Wuyi Square IFS International Financial Center) Guest Reviews
4.7/5
Outstanding
433 review
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First of all, the location is very good, right next to the International Finance Center. It is very close to everywhere, and there are various online celebrity stores nearby. The building we live in is called Ant Factory. It is very old and the building environment is very bad. We already didn’t want to move in before we even entered the room. Moreover, there were only two elevators available when we went there. It was very difficult to go up and downstairs and wait for the elevator. In the end, we didn't cancel because the sanitary environment inside the room was better than outside (it was similar to the one in the picture. We only stayed for one night, and we didn't want to come back until late at night to sleep and get up early the next day, so we made do with it. I would like to add that check-in is self-check-in. There is no front desk or reception. Before you check-in, someone will add you on WeChat to send you your location and confirm the check-in time and give you the room password.
Original TextTranslated by Google
Response from Property: I'm very sorry that I couldn't make you feel satisfied with your stay. Our store is located in the city center, close to the International Financial Center. 1. The elevator was temporarily out of order, and there are usually four elevators running. We apologize for this; 2. The external environment of the building is indeed not very good, but the appearance of the room is basically the same as the picture, and so is the room. Clean and hygienic; 3. We have a front desk, but the front desk and the rooms are not on the same floor. In order to facilitate guests' check-in and improve check-in efficiency, we usually give guests a password to check in. 4. If you have any questions during your stay, you can contact us at any time, we are online 24 hours a day.
Response from Property: 尊敬的客人,衷心感謝您選擇入住我們民宿並抽出時間反饋入住體驗。收到您的意見我們深感愧疚,這暴露出我們在衞生管理與設施維護上的失職,我們已經和上級進行反饋,聯繫了專人對房間進行全面消殺,對客房進行深度清潔,會定期請人做好消殺工作,記錄都會登記好公示在酒店前台,對在職員工做進一步培訓,出節後會對房源進行進一步升級改造。我們深知道歉不能彌補您的體驗缺失,已私信為您開通專屬客服通道。懇請您給我們30天蜕變時間,誠邀您作為"民宿體驗官"免費回訪檢驗,見證我們的成長。再次為給您造成的困擾深表歉意,期待能用實際行動重獲您的信任。
Response from Property: 親,很抱歉給您帶來了不好的入住體驗,大廈比較久了外部環境一般,但是房間都是和圖片一樣的,而且大樓一樓就有保安物業大廳,我們也是24小時在的,安全問題可以放心。若是您入住時對環境不滿意可以隨時聯繫我們給您免費取消的哈。後面入住親也是,又任何問題歡迎隨時聯繫我們,溝通才能讓我們更好的為您解決問題!