Four-star hotel, room facilities, hotel environment and parking are very good, breakfast is also very good, and there are garden walks! It turned out that I stayed here for work reasons, and it felt pretty good, but I didn't know that this stay was really disturbing and uncomfortable. First, there are welcome fruits or yogurt on the order, as well as check-in epidemic prevention gift packs and tickets to the Science and Technology Museum. The check-in front desk didn't say anything, we thought it would be delivered to the room. But we didn't see it when we came back from eating out at night, so we called the front desk. The front desk directly explained that the event was gone, so there was no welcome fruit or yogurt, only masks. (Then why didn’t you write it clearly on the order? Now that the event is over, people still have to mark it out. Could it be that the third-party Ctrip has a problem communicating with your hotel?) In the end, we didn’t choose a mask and asked for the disinfection gel in Figure 4, and the room attendant sent it There is only half a bottle when I come here. I have booked 2 rooms. Is this how your hotel picks up? In fact, these are small problems. Second, I stayed in Building B this time. I feel that the sound insulation of the room is not very good. Someone talking in the corridor can be heard in the room. Guests who return late at night will affect the guests with poor sleep quality. Third, here comes the important point, because I need an invoice, I gave the invoice information one day in advance. How did you know that when you checked out early the next morning, there was a team checking out and issuing invoices, and there were a lot of people. However, there were only 2 staff members at the front desk. They knew that there were many people checking out in the morning, so they didn’t arrange more people. What a scene. Chaos is as messy as it gets. When I gave the mobile phone information to the front desk of the hotel, the front desk directly sent me a sentence to find Ctrip for invoicing. My God, take a good look at the invoice information in Figure 5. The hotel front desk received the invoice with a few large characters. It really bullied me because I have little education and poor cultural knowledge. If you haven't read a book, you don't know how to read! I couldn't get through to the front desk manager on duty. I really don't know how the hotel front desk is managed. It’s all a hotel, why do the employees in the food and beverage department of other people greet each other with a smile and meet all the requests as soon as possible, while the front desk has a poker face? This is really disturbing. Why is the gap so big? , Don't you know that service is paramount from the manager to the staff at the front desk? In the end, I waited almost 20 minutes for the team to complete the process before issuing me an invoice. During these 20 minutes, my wife had a quarrel with the team members over the issue of invoicing, and no leader at the front desk of the hotel came out to solve it. Really don't know how a 4 star hotel front desk is managed. It made people feel very bad early in the morning. I was planning to stay in a few days, but I canceled it. This hotel is not the only one in Changji! ! ! trouble! ! ! The services of hotels like Jiji and Atour are not as good!
Outstanding
265 Reviews