Holiday Inn Express Hotels in Changchun

Facilities: The hotel is near the subway entrance. You can reach Jingyuetan by taking two subway stops. The infrastructure is good and in line with the tone of InterContinental. The room temperature can be adjusted. The windows are convenient for ventilation. The breakfast is also good. Service: Avoid thunder! Avoid thunder! The attitude of the front desk staff I met when I checked in was extremely bad. The hotel front desk is our first impression of the hotel as a customer. The unpleasant check-in experience the night before seriously affected my mood for traveling with my friends. Here I must mention a female staff member at the front desk of Jingyue Holiday Inn Express who wears a gold necklace, does not wear glasses, and looks fierce. First of all, there is no basic greeting to the guests, and the whole process is cold, which is exactly the opposite of the concept of ”home away from home”. Secondly, at a time when major hotel service industries advocate 30-second fast check-in to improve efficiency, the check-in procedure took nearly ten minutes to complete. The check-in procedure is extremely cumbersome; Furthermore, after completing the check-in procedure, we were not even reminded of the time when the most basic breakfast was provided. In the service industry, professional ethics is a basic requirement. Poor service attitude reflects the lack of professional ethics of service personnel, which seriously damages the interests of our customers. The hotel has taken on conference business and the room supply is tight, which is understandable, but it is not an excuse to neglect customers. The front desk staff is a direct representative of the hotel's image. Checking in to this Holiday Inn Express made my originally good mood become very bad before I checked in. I hope that the hotel management will take it seriously and take measures to improve it. This is not only responsible for our customers, but also for the development of the company itself, so as to improve the overall service quality. Checking in was in the afternoon, and it may be the handover time that caused this staff member to have such a bad attitude. The hotel will make more reasonable shifts in the future. It can be seen that this employee is very tired. After making a complaint, I saw her still on duty the next day. If this is the case, the hotel may receive more bad reviews. I rarely write such a long article in the comments. If you put aside such a low-quality front desk staff, the overall attitude of the hotel staff is still good, and even the aunt who cleans the table in the breakfast area is very enthusiastic. This is a bad review given after negotiating with the hotel and I am still very disappointed. I hope that when you stay in this hotel, you will not encounter such low-quality staff and affect your mood.

When I came to Changchun on a business trip, I chose Holiday Inn Express, which is nearby and quite convenient. The hotel has complete supporting facilities, beautiful environment, clean rooms, and a variety of breakfasts. The front desk butler Xiao F has a serious service attitude, is polite and thoughtful, like it, and gives it a five-star rating!

It was my first time in Changchun. The hotel recommended by the platform had a very good service attitude in general. The attitude of the hotel front desk was very friendly. In such dry weather, they actively handed over water, which was warm and thoughtful. The hotel facilities were very complete, the room was clean and tidy, and it was also equipped with an air purifier, and hot water was always available. The hotel's breakfast was also worthy of praise. The restaurant was clean and tidy, and the table was cleaned in time. The food tasted authentic, the ingredients were fresh, and the hygiene was very good. The public areas were also very clean. The cleaning lady in the room took the initiative to ask about changing the sheets and quilt covers, and the service was in place. Next time I have the opportunity to come to Changchun, I will choose this hotel again.