Centara Hotels in Cha-am

The hotel boasts an excellent location with a clean beach. However, some aspects of the service, particularly cleanliness, need significant improvement. We discovered mold stains in the bathroom corners and noticeable dust, especially around the power outlets. We also experienced considerable check-in delays. Despite the official check-in time being 3:00 PM, when we arrived at 4:30 PM, our room was still not ready. The staff tried to compensate by offering a gift voucher for the cafe. However, even ordering drinks there involved a long wait, making us finally get into our room closer to 5:30 PM. This was incredibly tiring and wasted a lot of our valuable time. Furthermore, essential room amenities like towels and bath mats were missing from two of our rooms. We had to call reception twice and waited a considerable amount of time before they were finally delivered.