Grand Mercure Jakarta Harmoni Reviews

Response from Property: Dear Mr. Gunaocs , We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury Mashuri General Manager

Response from Property: Dear Mrs. Sharon ,Warmest greeting from Grand Mercure Jakarta Harmoni,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your comments regarding the location that closed with contruction, rooms and safe deposit box.We understand your concerns about our Hotel need for refurbishment in certain areas of our Hotel. Rest assured that we always maintain the safety and comfort of our hotel facilities, and we always carry out hotel maintenance.Please be assured that we are taking immediate steps to address this matter and improve our service about our Mug in the room. We are committed to providing a high-quality experience for all our guests, and your feedback helps us achieve this to remind our housekeeping team to makesure everything ready to use by our guest.We regret to inform you that our team need preparation for fix your safe deposit box and took 15 minutes for preparation and going to your room until you can use properly.Thank you again for sharing your thoughts with us and for your next visit and we will do our best to serve you better.Sincerely,Rury Mashuri General Manager

Response from Property: Dear Valued Guest We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury MashuriGeneral Manager

Response from Property: Dear Our Valued Guest, Thank you very much for spending your time to give us feedback at this online review. We are happy to hear that you enjoy stay in our hotel. Your positive review about our hotel really appreciate. Thank you again for sharing your experience on Trip.com and we do look forward to welcoming you again in the near future. Best Regards, Ruri Mashuri General Manager

Response from Property: Dear Mr. Keh Seng We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. We are delighted to hear that you'll be staying with us again on your next visit to Jakarta. We are committed to providing the best service to make your experience even more enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury Mashuri General Manager

Response from Property: Dear Our Valued Guest, Thank you very much for spending your time to give us feedback at this online review. We are happy to hear that you enjoy stay in our hotel. Your positive review about our hotel really appreciate. Thank you again for sharing your experience on Trip.com and we do look forward to welcoming you again in the near future. Best Regards, Lalu Aswadi Jaya General Manager

Response from Property: Dear Valued Guest , We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury Mashuri General Manager

Response from Property: Dear Mr. Boris YeongWe very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rury MashuriGeneral Manager

Response from Property: Dear Mr. S Law Thank you for sharing your feedback regarding your recent stay at our hotel. We genuinely apologize for the inconveniences you experienced during your visit.Regarding your experience at Harmony Coffee Shop, we are deeply sorry to hear that it did not meet your expectations. Providing a wide variety of high-quality dishes with excellent hygiene standards is paramount to us. We will investigating the situation further to prevent occurrences in the future, including ensuring an adequate supply of dishes during peak hours.We understand the importance of a conducive environment for business meetings and acknowledge that the issues you encountered negatively impacted your experience.We value your feedback as it helps us identify areas for improvement, and we assure you that we are taking your comments seriously to enhance our services and facilities. We hope you will consider giving us another opportunity to exceed your expectations on a future visit.If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to contact us directly.Warm Regard, Endriyani Guest Experience Manager

Response from Property: Dear Mr. Hock Yong, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Rury Mashuri General Manager

Response from Property: Dear Mr. Thomas , We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury Mashuri General Manager

Response from Property: Dear Valued Guest We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury Mashuri General Manager

Response from Property: Dear Mr. Mohamad,Thank you very much for spending your time to review our hotel through this platform. Your feedback have shared to the respected department for further follow up and action. We regret to know that this situation is happen to you. But for sure, we at Grand Mercure Jakarta Jakarta Harmoni are constantly maintain the highest level of service for our guest. Best Regards, Subendi General Manager

Response from Property: Dear Mr. Yope Roza, Thank you very much for spending your time to give us feedback at this online review. We are happy to hear that you enjoy stay in our hotel. Your positive review about our hotel really appreciate. Thank you again for sharing your experience on Trip.com and we do look forward to welcoming you again in the near future. Best Regards, Ruri Mashuri General Manager