So Cool Hostel Porto Reviews

Delayed flight meant I arrived late, place was completely shut and they didn’t answer the bell or phone. Contacted trip who tried to help and called them for me and they refused to let me in. They also refused to refund any of my money after literally not letting me stay, not even for the breakfast I didn’t get to eat. Even trip.com told them to refund me and they refused - so although I never got to meet anyone here it’s not giving a friendly vibe. Avoid

It was a rainy day when I arrived in Porto and saw a very sad city, but it was still incredibly beautiful. Susana, the person in charge of the hostel when I arrived, was the best part of the stay, kind, smiling, she reminded me that, even on days like this, the sun is always there. I will definitely come back. Recommendation: always bring earplugs: choosing a female room to avoid snoring is a dream. We snore too😂

The room has a large space and bathing environment. It has a large window to the outside. The view outside the window is the unobstructed backyard and the sky. It also comes with breakfast. Apart from the slow internet speed and the daily disinfection and cleaning time, I think it is very good. great value for money

Top service but there was no fruit at breakfast

Horrible

Service attitude is very poor, not recommended to stay

So Cool Hostel was great. The staff were friendly and helpful. The room was clean and spacious with good toilet and shower facilities. Breakfast included. Really close walking distance to Metro (Carolina Michealis). Would definitely recommend.

Even tho my staying here was a short one, i really enjoyed this hostel. I was in the room with 7 other people. Everything was fine, nothing to complain. Breakfast was good and everything was clean. Friendly staff that is willing to help. The only thing that i did not like was the fact that the bathroom's cabins are a little small (and im not a tall guy), and the room is a little cold. But the overall experience was a good one :) I will come here again.

The treatment I received at this hostel was despicable, unreasonable and hostile. My flight was delayed for 5 hours and whilst in airport I received a very encouraging email from 'so cool' explaining reception closes at 9pm and if I haven't checked in by then I would have to wait to the morning. Having found somewhere else to stay for that night, I turned up at this hostel the next morning, the rigid lady at reception simply wasn't interested or concerned in the least of my predicament and informed me I was a "no show" and my room was gone for the whole 3 nights I'd booked. I asked for a partial refund for the further 2 nights as I was now having to find somewhere else to stay and would have to pay top price, she was not interested to know this and told me there would be no refund and no room. Whilst I understand policies are policies I think a bit of allowance for unforeseen circumstances wouldn't go amiss. I had no control of my flight being delayed and had I not received the welcome text reminding me of reception opening hours I would have thought twice about contacting them, their communication was confusing and had mixed messages. More unforgivably is the attitude of the manager even when she knew I had nowhere to go and would need the partial refund to secure alternative accomodation, she was not losing any money and had sold my bed twice. I have used *********** for years to book hostels and I have never received such harsh heartless treatment. Whilst I get business is business, there's more to life than a computer database and rigid rules that don't allow for unforeseen circumstances. The rigid lady tried to tell me it was *********** who cancelled me but this was just a lie,. Thankfully the 'hostel Rosalina' saved my bacon and were a fantastic contrast to "so cool's awful treatment. The receptionist was wonderful and helpful and her friendliness reassured me Porto was not full of heartless money grabbing robots. Avoid this hostel if you're not going to be there for 9pm or you have any chance of a flight delay. .

The hostel offers good service, beds in good condition and clean, airy rooms. It does not have air conditioning, which on hot nights creates discomfort. There was only one fan in the room. The breakfast is within what is expected in this type of establishment and can be considered good.

We booked at so cool hostel to start the Camino de Santiago from there and they charged me for breakfast. For us it is not reasonable that breakfast starts at 8:30 so we missed it but the girl told us that we couldn't use the kitchen before that either. because? Isn't that one of the reasons why pilgrims book hostels? We need to have breakfast soon to start walking as soon as possible. Otherwise it was clean and comfortable.

No recomendable si no eres peregrino, si vas a pasar más de una noche te echan de tu habitación por la mañana y no te dejan entrar hasta la tarde,no lo dice por ninguna parte en la reserva que no vas a poder usar tu habitación en toda la mañana, además,a partir de las 7am nadie respeta el sueño de nadie,te abren puertas y ventanas,no lo recomiendo para pasar el fin de semana.