Renaissance Porto Lapa Hotel Reviews

Good hotel with good service. Front desk staff are helpful.

Business hotel that lack the human touch. Recep was cold and not smiling, which was a pity for such a nice hotel. Phone auto buttons not working and aircon not working too. Had to walk to recep and ask for help. Breakfast was good though

Everything about this hotel is amazing, service, staff, food, amenities, location. We really enjoyed our stay at Renaissance Hotel .

new and clean hotel in good condition, all staff willing to help

This is a new hotel & the design of the room is stylish. Service is that of a 5-star hotel. Everything is brand new & we love it. The only criticism is that it is not located in the city centre & there is nothing around the hotel. Walking distance to the metro line to San Bento is quite far (10 mins). The streets are quite dark at night so it’s a bit of concern walking back the hotel from the metro at night time.

Beautiful hotel! The room size was good, modern design & beautifully decorated. The staff were very helpful. The breakfast was more than perfect.

Excellent place to stay if you drive in Porto 10mins away from city centre

This is my second times to be here in Porto I know this hotel is new this year and everything seems very perfect for me, the environment, the service from the reception, the attitude for from all the colleges as it belongs to Marriott group I can confirm the hotel level is satisfactory to the group, but the most critical point for me is the water flow from the tap in the washing basin and also the showerhead. It’s extremely slow and nearly to 0 I had a really bad experience when I took a shower, and also when I would like to wash something from the washing basin  I feel a pity for it I hope next time the hotel can improve it otherwise, I will not take my 3rd time here

Phenomenal hotel, excellent location, design and great staff!

No shower gel for 2 consecutive nights even after reported on the first night! Friendly staff but they don’t give you water, coffee, tea, robe after the first day… gotta find out myself n called several times to get them 😩… new hotel so everything seems new and clean but they really need to check the room is made with things replenished properly! When I was trying to file a complaint, the guy told me I must wait till the next day! What kind of service is this? Horrible

Nice hotel and walking distance to downtown . 

This hotel is overall very average. The room facilities are average, with no special surprises, and the cleanliness is acceptable but not particularly clean. The service staff were friendly but not very efficient and there was some delay in handling the issue. The breakfast options are limited and taste mediocre. The location is OK, but the transportation is not particularly convenient. Overall, this is a hotel that is okay to stay in, but the price/performance ratio is not high. If there are better options, I may not consider it again.

During the trip to Spain, I chose the five-star Renaissance in Porto because it is conveniently located in the city center and almost all attractions can be reached on foot. Secondly, it is relatively new. The hotel is very clean and simply furnished. Except for not providing toothbrush sets, it has a kettle, slippers, etc., and provides a bottle of free mineral water every day. The hotel is only a short walk from the airport to the light rail. The hotel's breakfast is very punctual from 7:30 to 11:00 and is also quite rich. Here you can taste Portuguese egg tarts, which are very delicious. During this trip to Spain, this is the only hotel that requires a deposit of 100 euros when checking in, but it has not been refunded 48 hours after check-out.

The service was excellent. We had to catch a flight in the morning and they packed us breakfast!