NS Royal Hotel

NS Royal Hotel Reviews

NS Royal Hotel

8V6W+R3P Uptown Business District, Juana Osmeña St, Cebu City, Cebu, 6000, PhilippinesView Hotel Details
NS Royal Hotel
NS Royal HotelNS Royal HotelNS Royal Hotel
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NS Royal Hotel Guest Reviews

3.9/5
Good
27 review
Verified reviews
Location4.1
Amenities3.8
Service3.9
Cleanliness3.9
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All reviews(27)
Positive reviews(16)
Reviews with photos/video(8)
Negative reviews(3)
Michelle Quiambao
Standard Queen Room
Stayed in Oct 2024
Family
1 review
3.0/5
Posted on Dec 10, 2024
We had booked a room with two queen beds, but upon arrival, we were given a room with two single beds. After clarifying our booking, they moved us to two separate rooms on different floors, even though we had specifically requested adjacent rooms in advance. Additionally, the cable was disconnected in our room, and while we requested maintenance, upon returning, we discovered the remote control was missing. When we checked out, the hotel staff is looking for the remote control which seems that we were responsible for the missing remote, despite us reporting it to them immediately after noticing its absence.
Travelers around the World
Standard Twin Room
Stayed in Oct 2024
Family
3 review
3.7/5
Posted on Dec 3, 2024
Good location within the City area, Clean and the staff is accommodating, we will book again soon, Thank u
Irene19
Standard Queen Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 7, 2024
Got early checked in, the staff were all nice, the bfast was okay, I love the room. I spent 2 nights and I really enjoyed my stay in the hotel.🥰
Response from Property: Dear Irene19,Thank you for your lovely review! 😊 We’re delighted you enjoyed your stay, the room, and our service. It was a pleasure having you, and we hope to welcome you back soon! 🥰Regards,April
Guest User
Standard Queen Room
Stayed in Sep 2024
Couples
11 review
5.0/5
Outstanding
Posted on Oct 11, 2024
The room is so clean and break fast also nice. I really recommend this hotel✌️
Response from Property: Dear Ma'am / Sir, Thank you for your kind words! We're delighted you enjoyed the clean room and breakfast. Your recommendation means a lot to us! ✨Regards,April
Dodoman
Standard Queen Room
Stayed in Oct 2024
Couples
30 review
3.5/5
Posted on Nov 13, 2024
If you want a hotel near mango avenue and any other party district, this is the hotel for you. It is also accessible to transportation to ayala and IT park if you walk a bit. My main problem is that the sheets have stains. A bit of blood mark on the bottom part. During night you can hear people shouting and laughing outside the corridors. The breakfast is good though. If it’s me, im not coming back to this hotel since i can book a better hotel on the same vicinity and pay less.
Response from Property: Dear Dodoman, Thank you for sharing your feedback. We’re glad you enjoyed our breakfast and found the location convenient. We sincerely apologize for the issues with the linens and the noise, as this is not the standard we strive to provide. Your comments have been shared with our team to ensure improvements are made. We hope you’ll reconsider staying with us in the future so we can provide you with a better experience.Regards,April
Christine Anne
Standard Queen Room
Stayed in Nov 2023
Travel with friends
2 review
4.5/5
Great
Posted on Feb 5, 2024
it was nice and comfortable. the location maybe not that applicable if you want to commute. but overall we had a nice stay while we are there
Response from Property: Hi Christine,Thank you for your feedback! We're glad to hear that you had a nice and comfortable stay with us. We understand that our location might not be ideal for everyone who needs to commute, and we appreciate you pointing that out. We hope to welcome you back in the future and provide you with another pleasant stay!Regards,April (Sales)
Guest User
Standard Queen Room
Stayed in Feb 2023
Solo travelers
8 review
5.0/5
Outstanding
Posted on Mar 7, 2023
This is my second time to stay here. First stay was a not so happy one. This second stay is better. Price and location is ok. Cleanliness improved. Service improved also. I'll stay here again next time.
Response from Property: Good Day Ma'am / Sir . Thank you for your positive review. We are committed to ensuring a relaxing and convenient stay for all our guests and will continue to do our best. Looking forward to see you in the future! Best Regards, April (FOS)
Mike Lorenz Elesio
Standard Queen Room
Stayed in Mar 2022
Couples
24 review
5.0/5
Outstanding
Posted on Jul 6, 2022
Amazing place to stay. Highly recommended. Amazing place to stay. Highly recommended.
Response from Property: Good Day!Hi Sir, Thank you for leaving us a positive review. Hope to see you again soon!Regards,April F.O. S
Ar
Standard Twin Room
Stayed in Jul 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 30, 2023
Very clean rooms
Response from Property: Good Day Ar . Thank you for your positive review. We are committed to ensuring a relaxing and convenient stay for all our guests and will continue to do our best. Looking forward to see you in the future! Best Regards, April (FOS)
Li-saaa
Standard Queen Room
Stayed in Oct 2023
Couples
4 review
4.2/5
Very Good
Posted on Nov 2, 2023
It is located right in the middle of major shopping malls. It is very convenient to go everywhere. The lady at the counter is very kind and the security guard at the door is very enthusiastic and responsible! Great! The price is reasonable! Breakfast is also good, and the CP value is quite high 👍
Original TextTranslated by Google
Response from Property: Good Day Ma'am Li-saaa . Thank you for your positive review. We are committed to ensuring a relaxing and convenient stay for all our guests and will continue to do our best. Looking forward to see you in the future!Best Regards,April (FOS)
유블리.
Suite
Stayed in Dec 2022
Family
13 review
4.0/5
Very Good
Posted on Jan 27, 2023
The staff were friendly and there was a local massage at a convenience store a short walk away, so I used it well. The restaurant across the street was also delicious. I think it's good value for money. But be careful on the road at night
Original TextTranslated by Google
Response from Property: Good Day 유블리.I would like to express our gratitude for taking the time to provide us with your valuable feedback. Your review is highly appreciated. We eagerly anticipate the opportunity to welcome you again in the future. Best Regards,April (FOS)
F2 Lusapon
Standard Queen Room
Stayed in Nov 2023
Other
18 review
4.0/5
Very Good
Posted on Feb 19, 2024
Centrally located, clean and well located.
Original TextTranslated by Google
Response from Property: Hi Lusapon, Thank you for your positive feedback! We're delighted to hear that you found our location convenient and our facilities clean. We look forward to welcoming you back soon!Reagrds,April (Sales)
OleT
Standard Twin Room
Stayed in Feb 2023
Travel with friends
15 review
4.7/5
Amazing
Posted on May 7, 2023
Good hotel, in the center, but the area is not the most pleasant. Quite acceptable breakfasts. The staff is friendly. Our room was standard, the window with bars looked out onto a wasteland with construction debris. But we stayed for 2 nights so the view from the window didn't bother us. Nearby there are restaurants, 7 eleven close. Not far from the southern bus station by taxi. Taxis can be hailed near the hotel (payment by invoice).
Original TextTranslated by Google
Response from Property: Hi Ma'am Olga,Thank you for sparing your time leaving us a review. Looking forward to seeing you again in the future.Have a great day ahead.Best Regards,-April (FOS)
Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Aug 3, 2024
My bro & i love the place especially our room. It is clean with free bottled water and coffee. Their staffs are nice, knows when to attend on your needs and they always smile. Nice place to stay, just a block away from the place i should go. Near from restaurants and fast foods and also few blocks away from Robinsons. With a safe parking lot for your vehicle.
Guest User
Stayed in Jan 2023
Other
5.0/5
Outstanding
Posted on Feb 21, 2023
It's my first time in cebu and my experience is super great. First upon check in they allowed me to do early check in. My room is spacious for one person for me. The location of the hotel is accesable. And the staff is friendly. I love the Breakfast. Will waiting sa depature ko nag tambay ako sa mini cafe nila, and i ordered coffee frappe subrang sarap, The wifi of this hotel subrang bilis. Highly recommended foe everyone. Next time na mag tatravel ulit ako ng cebu i will choose this hotel again.