Family-friendly Hotels in Cebu City

They need to upgrade their elevators. Such a nice hotel sana but they got LB appliances. I just find it amusing because if there is LG which means life's good, their LB means life better but it's not really a better tv hahaha

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

Its the blue branding! Really felt the difference! Though hotel is a bit ancient, service and facilities are still very good

WE are returning guests. Last her about 1 year ago. Nonetheless, the staff during breakfast remember us and knowing our needs served us black coffee. Kudos. The restaurant staff were fantastic during out stay (very courteous and service oriented), The food were also great, kudos to the Chefs. The doorman and Security paid very much attention on our arrival and every departure out. Keep it up. The Mall was definitely an added attraction. All we need were there. Last but not least were the Front Office Staff. Love their welcome smile and greeting. Kudos to all.

the room is clean however they should improve with the following: Small water for arrivals. Bed is somewhat moving and old. Foam is old too fluffy. Bed sheet too thin, blanket is not a blanket. chairs are damaged dangerous to seat upon. curtains are not blacked out wifi too slow.  the person incharge is very friendly and the guards are very accomodating.

We came for day use because of the excellent pools! There’s a large lap pool and a smaller pool off to the side both in a perfect landscaped setting. Great bathrooms and locker room. They offer a complimentary afternoon buffet by the pool with Filipino pastries, noodles, fruits and coffee and hot chocolate. There’s a bar next to the large pool. We decided to stay for dinner because it happened to be a Spanish themed dinner buffet specifically that night. WOW! Absolutely unbelievable spread! Chicken, paella, seafoods, salads, fire roasted tomatoes, stuffed mushrooms, dried meats and cheeses. Hot pork and fresh vegetable dishes. Dessert area they had homemade chocolate dipped churros. They were the best churros I’ve ever had! I’ve never seen a Spanish themed buffet at a hotel in Philippines and I’m so glad I tried it. Also, randomly there was a famous Kpop star staying here too. He was being mobbed by guests at the pool asking for autographs.

Super nice.. clean.. the staff (Trisha) is super kind and very accommodating to there guest.. Super satisfy to this place. We will come again soon♥️

The rooms was big and the bed was very comfortable and huge. Can fit 3-4 people. Everything was ok except when there were 2 cockroaches in our room. I had to ask house keeping to do something. And when they left another one came out so we had to kill it on our own. I informed the front desk about it and they just apologized.