Tivoli Carvoeiro

Tivoli Carvoeiro Reviews

Tivoli Carvoeiro

Estr. do Farol 5, Carvoeiro, Faro District, 8401-911, PortugalView Hotel Details
Tivoli Carvoeiro
Tivoli CarvoeiroTivoli CarvoeiroTivoli Carvoeiro
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Tivoli Carvoeiro Guest Reviews

4.5/5
Great
128 review
Verified reviews
Location4.7
Amenities4.5
Service4.4
Cleanliness4.5
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All reviews(128)
Positive reviews(27)
Reviews with photos/video(17)
Awesome stay(11)
Delicious breakfast(8)
Awesome rooms(6)
Friendly staff(6)
Nice sea view(5)
Awesome amenities(4)
Negative reviews(1)
Tithi
Superior Room
Stayed in Nov 2024
Couples
9 review
5.0/5
Outstanding
Posted on Dec 15, 2024
One of the best stays in Europe vacation.. view was stunning and enjoyed every bit of our time there.. breakfast spread was amazing and sparkling wine included was cherry on top.. highly recommended ..unfortunately pool was under renovation during our however no complaints since the weather was too cold to enjoy swimming pool
Response from Property: Dear Tithi,Thank you so much for the wonderful words and preference for Tivoli Carvoeiro!We are truly honored to know that your stay with us was the highlight of your European holiday.Our team takes great pride in ensuring our guests have a memorable experience, so it is incredibly rewarding to hear that you enjoyed our prime location and our carefully curated breakfast offer.It was a pleasure hosting you and we hope to welcome you back on your next trip to Portugal.Warm regards,Rui BritoCustomer Care
SHIQI
Deluxe Room With Sea View
Stayed in Jan 2025
Solo travelers
2 review
5.0/5
Outstanding
Posted on Feb 9, 2025
Amazing view and friendly staff The breakfast was soo Good!
Response from Property: Dear Shiqi, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the breakfast we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care
Veronicaaaa
Superior Room With Terrace
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 15, 2025
That was so awesome ! Will be back soon
Response from Property: Dear Veronica, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care
Guest User
Superior Room
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 23, 2024
The view from the bar and from the outdoor pool is superb. The hotel is located on a cliff top with sweeping view of the sea. The hotel staff are friendly and attentive.
Response from Property: Dear guest,Thank you so much for the wonderful words and preference for Tivoli Carvoeiro!Your comments motivate us to continue striving to be the best that we can be, and always walk the extra mile in order to provide our guests with amazing experiences. We look forward to welcome you back soon.Warm regards,Rui BritoCustomer Care
黑糖珍珠奶茶
Superior Room With Terrace
Stayed in Jan 2024
Family
32 review
2.0/5
Posted on Feb 28, 2024
Due to my flight delayed and rescheduled, I have prove that to hotel but hotel refused to cancel my booking, total 2 rooms and 4 nights, than I have to book another flight to the hotel, when I check-in at midnight, there’s no toothbrushes in our room, and even a fork, I used the’ online system’ to request all I need , I waited for 36 hours and re-submit what I need, still no response, poor service!!!!
Response from Property: Esteemed guest,On behalf of the Tivoli Carvoeiro Team we would like to thank you for taking the time to write your review and share your thoughts and comments about your recent stay. We would like to inform you that your reservation was made through an online travel agency with a non-refundable rate. In this case any request for change or cancellation has to be made through the agency itself, always taking into consideration the hiring rate. Regarding the requests made through the hotel app, we had checked, thoroughly, in the database, and all requests made by your 2 rooms, were fulfilled by the housekeeping team. However, the only request that was made after midnight and had delay in response was the request on your arrival, which could easily have been solved by contacting the reception, which is open 24 hours a day. Anyhow, we regret to know that we were not able to meet your expectations, and remain at your entire disposal for further details. We hope to have another opportunity to offer you a better experience in the future. With our sincerest regards, Luminita Ferreira, Customer Care.
STV7
Superior Room With Terrace
Stayed in Oct 2023
Couples
4 review
4.5/5
Great
Posted on Nov 15, 2023
A beautiful hotel in a beautiful location - we went at a time where it was a little quieter but still sunny. They town is small and cute and during summer I’m sure there’s more entertainment. The staff in the beginning weren’t as welcoming but after that they were all very pleasant. We did mention it’s our anniversary but as this was in the beginning with staff that weren’t bothered nothing was done. Other staff were very very nice and always so helpful. Breakfast was lovely and the bar at night was also lovely.
Response from Property: Dear STV7, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the location and breakfast. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care
Guest User
Deluxe Room With Sea View
Stayed in Jan 2025
Couples
1 review
4.5/5
Great
Posted on Feb 26, 2025
Everything was really great.
Response from Property: Dear guest, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care
Guest User
Superior Room
Stayed in Nov 2023
Couples
1 review
4.7/5
Amazing
Posted on Dec 14, 2023
Perfect weekend, lovely location, premium facilities and overall a great experience.
Response from Property: Dear guest, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the location we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care
Ryanoic
Premium Double Room Sea View
Stayed in Jan 2023
Family
9 review
3.0/5
Posted on May 2, 2023
Images on the rooms were displayed wrongly, I was led to believe that the room contains a bathtub but it didn’t. The check in staff was quite sarcastic with their remarks. Not to sure if it was due to our race/skin color. Nice location, due to scenery. But breakfast staff was over loaded with guest and long queues.
Response from Property: Dear Ryanoic, First of all, thank you for your comments regarding the stay in Tivoli Carvoeiro. We regret to know that your experience fell short of your expectations and for that, please accept our sincere apologies. In order to clarify, we have only one suite with a jacuzzi in the terrace which is called Premium Junior Suite Sea View and we pride ourselves about the way we treat our guests (with respect and a deep sense of service). Your comments about staff attitudes were a surprise and seems very unfair and not real. We never had such a comment about the interaction of our staff and our guests. However, your opinion is very important to us and was well noticed and valued. We will take in great concern all the points you have mentioned and will share your comments with our Team Members to join efforts and improve/grow in quality and consistency of our service. It would be a genuine pleasure to welcome you back in the future. Best Regards, Rui Brito Customer Care
Virginia
Superior Room
Stayed in Feb 2022
Travel with friends
4 review
5.0/5
Outstanding
Posted on Mar 31, 2022
This hotel was pure luxury for a very reasonable price, amazing views, free private use of the small spa (book in for a spot), amazing breakfast, amazing views, outdoor and indoor pools, perfect location to do the cliff walk and the boardwalk trail into town or a direct walk to Carvoeiro town in 5 minutes. Lovely rooms, well stocked. I also enjoyed a massage at the spa that was excellent.
Wajiwapai
Deluxe Room With Sea View
Stayed in Feb 2025
Couples
13 review
4.2/5
Very Good
Posted on Mar 5, 2025
Facilities: The facilities are a bit old and some are damaged. For example, one of the flushing buttons of the toilet in our room was broken, and the water in the bathroom was relatively small. Hygiene: I personally think it is not very good and not taken seriously. There are spider webs on the equipment in the gym and black marks on the sheets. The staff who clean the room should at least check it out. 😅 If there is something that can't be washed, at least don't put it in the open to disgust people. Environment: The environment is first-class, the scenery is beautiful, the location is good, and it is not expensive to take a taxi to the hotel. There is also a food court near the hotel. Service: The service is not good. The bad thing is that I didn't tell you before check-in that water is only free on the first day. And I have stayed in so many five-star hotels for the first time. . . Very stingy. However, the good thing is that when I asked for water at the front desk, he also kindly provided suggestions on how to buy water cheaply, which is quite funny.
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Response from Property: Dear Wajiwapai, Thank you for sharing your detailed feedback. We truly appreciate your insights, as they help us identify areas for improvement. We regret to hear about the issues you encountered with the facilities, hygiene, and service, and we will be sure to address them with the relevant teams. On a positive note, we’re delighted that you enjoyed the beautiful surroundings and convenient location. Your comments are invaluable to us, and we hope to have the opportunity to welcome you again for a much-improved experience. Kindest regards, Ana Gomes Customer Care
Guest User
Family Deluxe Sea View
Stayed in Dec 2024
Family
3 review
4.3/5
Very Good
Posted on Jan 25, 2025
The hotel environment is really good, the sea view is very good, but the room is a bit old, the sky bar is not open this season, for this price, the service can only be said to be average, the breakfast is good, but there is no service, it feels more enthusiastic to treat local guests
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Response from Property: Dear guest,Thank you for you preference in Tivoli Carvoeiro and for taking the time to share your feedback.We are delighted to hear that you enjoyed the beautiful sea view and the pleasant environment of our hotel.However, we are sorry to learn that your experience with the room and our services did not fully meet your expectations.Please note that the hotel was fully renovated just five years ago and we are commited to continuous maintenance and improvements to ensure our guests comfort.Your comments regarding this issues have been noted and will be shared with our team, as we are always looking for ways to enhance the guest experience. We truly value your feedback and hope to have the opportunity to welcome you back in the future to provide a more satisfying stay.Kind Regards,Rui BritoCustomer Care
PanpanParker
Superior Room With Terrace
Stayed in Dec 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jan 30, 2025
This stay was great! The hotel is in a good location, and it's very convenient to eat and shop around. The front desk checked in quickly, and the service was warm and thoughtful. The room was clean and tidy, with complete facilities, soft and comfortable bedding, and I slept very well at night. The breakfast was rich in variety and tasted good. Next time I travel, this hotel will be my first choice!
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Response from Property: Dear PanpanParker,Thank you so much for your preference in Tivoli Carvoeiro and for the wonderful review!We are truly delighted to know that you had such a positive experience at our hotel and that we will be your first choice on your next visit to Portugal.It is great to hear that you appreciated our location, the service from our Front Office team, the cleanliness of the room and comfort of the bed, as well as the variety and quality of our breakfast.Your kind words motivate us to continue delivering exceptional experiences to our guests.We look forward to welcoming you back in the near future for another memorable stay!Best Regards,Rui BritoCustomer Care
Atongmu.jijiaijiji🐾
Deluxe Room With Sea View
Stayed in Sep 2024
Travel with friends
4 review
4.8/5
Amazing
Posted on Dec 30, 2024
The room is a bit small, but fortunately each room has a terrace with a unique view
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Response from Property: Dear Atongmu.jijiaijiji🐾, Thank you for your preference in Tivoli Carvoeiro and for assessing your stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your next visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care
J.A.S
Superior Room With Terrace
Stayed in Feb 2025
Travel with friends
4 review
4.6/5
Great
Posted on Mar 10, 2025
A great resort! Tivoli has a magnificent sea view and pure white cliffs, which are more visually impactful than Algar Seco. The infinity pool is connected to the blue sea and sky, and the sunset is extremely romantic. The rooms are elegantly designed, the service is meticulous, and the terrace breakfast with the sound of waves starts a perfect day. Highly recommended!
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Response from Property: Dear J.A.S,Your enthusiastic review paints a delightful picture of what it is like staying with us at Tivoli. Your description of the magnificent sea view, elegant room designs and meticulous service is genuinely heartening to read.Starting the day with breakfast on the terrace accompanied by the sound of waves is indeed a unique experience that we offer, and we are glad you appreciated it.We are truly grateful for your high recommendation and look forward to welcoming you back for another memorable stay.With kind regards,Rui BritoCustomer Care