Occidental Cala Viñas

Trip.com didn’t put my child information to the hotel. Trip.com did not deal with the hotel but through *******. Trip.com service kit good.

More like 2 stars than 4. Property didn’t seem safe, room very basic and smelly, staff lot helpful We booked especially because of kids facilities but were given a room a building so far from all that is not easy to access with a young child.

Awful customer service, rude staff who didn't care about our complaints and ho also lied. We were put in a basement room that had no door on the bathroom, not even a door on the toilet. The room looked like it was being renovated and hadn't been finished - there was a rail where a door should have been. The bed linen was cheap and thin. The aircon didn't work properly. The hairdryer didn't work and was poor quality. There was a cockroach in the hallway scuttling around. This is NOT a 4 star hotel, it would barely scrape a 3 star. Staff made no effort to resolve this and we had to complain everyday and take 30mins daily doing this.When I asked for the room to be discounted they said no but they would upgrade us if we visit again. I would certainly never visit this hotel again - unbelievably awful - AVOID! ******* should not list a hotel that has no doors on the bathroom or toilet - false marketing which is illegal in the UK.

Well, THis was one of the Best Experiences ever & in the words of a Tina Turner Song, SIMPLY THE BEST!

Where do I start..... We were going to book this hotel 12 months ago but decided not to due to the relatively isolated location ie nothing nearby as advised by the hotel after contacting them. Fast forward 12 months and as we had flights booked to Majorca decided to take the plunge having contacted the hotel again about the pool areas. My question to the hotel before we booked was 'are the pool areas in the sun'? The response from the hotel was 'we have 2 pool areas and in both of them you will have sun during the all day'. Based on this and as someone who likes to sunbathe, we booked! On arrival our room was not ready which wasn't a problem as we were able to use the Al whilst waiting. Once our room was ready we had a pool and sea view room which was fantastic and the room itself was spacious and clean. However, it became quite clear over the next few days that both pool areas only had sun at certain times during the day and only certain sunbeds had the sun. I would guess that out of the 2 pool areas only around 20% of the sunloungers were in the sun at any point during the day. This was extremely disappointing and whilst I appreciate this is due to the location of the hotel and its pool areas, why did the response from the hotel state that the pool areas had the sun on them all day!? Furthermore, if you want to have a drink or change of position or read at a table and chairs whilst still in the sun...forget it! However, if you use the upstairs bar between 2.30p.m. and 4.00p m. there are 2 tables where you can sit in the sun and have a drink for a short period of time!! The food, if I am honest, was pretty awful. I am not a fussy eater and will eat most things but we experienced cold food which should have been served warm at least, unlabelled food which for mv wife was unhelpful as she is unable to eat milk/cream, some waiting staff clearing around you whilst still eating (I was taking the last mouthful of my ice cream and the member of staff took my dish and spoon virtually out of my hand), uncooked and overcooked meat. The dining experience was the worst we have experienced at an Al hotel. The snack bar was okay for the first couple of days but it appeared that the hot food did not stay hot or even warm. Both eating experiences were extremely repetitive and disappointing for the reasons stated above and management really do need to sort out the overall food experience. We had to book an extra night due to one of us being ill and unable to travel home due to being sick and having diarrhoea for 24/36 hours Reception staff were quite unhelpful and as front of house you would expect a smile, not the feeling that you are an inconvenience. Bar Staff and Entertainment Team were exceptional, extremely friendlv and hard working - keep up the great work! Also a big shout out to the housekeeping staff -again exceptional! Eventually when we did check out, we trundled up to reception at around 7.30a.m. It was still dark and we were astounded

I really liked the hotel. The location is good -25 minutes drive from the airport, next to a quiet bay. The interior has been updated, the rooms are processed daily. The service staff is amazing. Charming, charismatic evening presenters, and evening programs are very diverse and interesting. The choice of food for a variety of taste and pickiness.

Saw lots of mixed reviews but booked anyway because of all the beautiful pictures we'd seen. The hotel is in a perfect location and true to the pictures on their website, a 30 second walk from a gorgeous beach (you do have to pay to use sun loungers though as they are council owned) and a short transfer from the airport. Our room was extremely clean on arrival and cleaned every morning, lovely bathroom, lots of storage space, comfy beds. Resturant was nice - exactly as you'd expect from any hotel in spain. Sergio H and Max were SO sweet and went out of their way to help, probably the nicest staff I've ever met in a restaurant. Could have been slightly more variation for deserts etc but still a great selection. Entertainment was great, staff always in a good mood, lots of activities throughout the day. Freeman, nadir and ciccio in particular are soso lovely and created a good atmosphere everyday, never seen entertainment staff make as great of an effort as they did and it didn't go unnoticed. A few minor things I'd say for people thinking about booking/suggestions: - I wouldn't recommend booking the last week of the season as the food and entertainment get slightly repetitive and they begin packing up, however this is nothing I wouldn't expect on closing week and has absolutely no reflection on the weeks previous being fantastic. - Need a couple more toilets especially in reception as if you weren't in block 2 it was a little bit of a trek to find one. - I don't think young children should be allowed into the restaurant by themselves to get food as I saw glasses getting smashed almost everyday and children grabbing food with their hands instead of using the utensils which was a bit off-putting and unhygienic. Once again, this is no reflection on the actual hotel as it was VERY clean, just a small thing I noticed which could be improved. Overall, a gorgeous hotel with extremely friendly staff in an amazing location. Definitely will be booking again. All of the negative reviews I have read are unwarranted and inaccurate based on my experience. Thankyou for a wonderful stay💓