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Excellent hotel offering free parking, a nice gym, good outdoor seating and breakfast is served from 7am till 12 noon. Excellent experience.

Apartamentos Vistasol : Known for its central locations and excellent service, this hotel chain is a favorite among travelers. Guests frequently mention the helpful and friendly staff who are always willing to assist with any request.

Dates: October 2024 Room: Double - Sea Views Booking: Direct - Half Board Positives: Friendly & attentive staff. Both at counter and in restaurant, staff was efficient, attentive & friendly. Location is amazing, just at the beach, even though road between hotel & beach is little busy but due to the rooms being on the back side the traffic noise is not disturbing. Beach is nice and just accross the road. Loads of choice for restaurants of few international cuisines. I tried Thai & Mexican cuisines nearby & both were pretty decent. There is a mini supermarket around 200 metres away at street Av. de la Platja. Other facilities available nearby such as Banks, pharmacy etc. as well as usual shops for tourists. Negatives: Rooms are not as big as it looks in pictures with a very strange layout. The wash basin is in room instead of attached bath. That means bathroom has no sink, and after using the toilet you have to come into room to wash hands. Also you dont have your own privacy if you want to use wash basin, my wife couldn't use phone or watch TV when I was shaving and openning tap at times. There is a light hanging in coner that I banged my head each time when I tried to reach the drawer in side table to get my wallet. So I must say that room layout is not practical. Not enough storage space in room, specially no place to put suitcases. You can move your stuff from suitcase to cupboard & drawers but where would you put your empty suitcases? Other very odd thing was ”Sea Views” room, I paid for ”Sea View” but I actually got the ”Tree view” (Please check attached pic). I did mention it at reception but there was no real response about it. It may be Sea View on fourth floor but first & second floor you only get Tree View. Also Balcony is too small and impractical. No real pool, there are two large tubs available to dip yourself but no real swimming pools. Both tubs are are half a metre to 0.85 metre deep. So if you want a swim the only option is beach. There is no activity around pool, the little bar in pool area remained closed during our stay, people were going downstairs to get drinks. Breakfast: Average, the choice of sausages, bacon, scrambled eggs (or you can ask for an omelette freshly made), hash brown,beans & veggies in hot food. In cold, choice of Salami / ham with few kinds of cheese. Basic choice of fruit (Pineapple/melon/water melon mainly). I personally felt that quality of products is on lower side. Limited choice of bread only one kind of brown bread. Dinner: I regretted booking half board. That should be enough to tell about dinner. My recommendation, if you dont mind wash basin in room & not in bathroom then plz make sure that you get a room on third or fourth floor. Half board is not recommended.

The rooms were ok, we had 2 doubles. Sea view was not worth the extra cost and our girls had an inland room which was much nicer and bigger. Ours was long and thin, had to shuffle around the bed to use the bathroom. Décor was dated, not great storage, only 1 power point that could only be used once we unplugged the telephone, TV didn’t work, bathroom very dated, rooms extremely clean though and cleaners were very polite. Outside was gorgeous, cannot fault the pool area and seating. Very high standard at the evening restaurant and bar. Staff were 50/50 in regards to customer service. The first morning after we had arrived very late the previous night, 2 of the staff working were very rude and abrupt, we were very taken aback. They told us we couldn't put a towel out to reserve 2 sunbeds for our girls even though they were due down to the pool in 5 minutes. The German lady member of staff shouted No, No, No across at us and then berated us, giving us a very stern dressing down, repeating the rules regarding reserving beds over and over. There was no signs indicating this and nothing in the handbook. I understood this was their policy however there are ways of speaking to paying guests and this behaviour was totally unacceptable. When our girls came down 5 minutes later before they even had a chance to lay their towel on the bed, another Brazilian guy working there told them very firmly, they are 15 years old, that they couldn't reserve beds. They were just trying to sit down, this was not necessary and pointless, they were really upset. The other members of staff were lovely however, very welcoming, accommodating and always had time to be polite. A huge shout out to Luciana, what a beautiful, professional lady, an asset to the hotel. Would i stay there again, unfortunately not. The rude staff took alot of the enjoyment out of the hotel. Pretty sour faced throughout our stay. We got the impression they wasn't over keen of English guests and cater just for the German ones.

Terrible Experience at Hotel Playas del Rey majorca– Avoid! My family and I stayed at Hotel Playas del Rey in Santa Ponsa from August 19th to 25th, and it was by far the worst hotel experience we've ever had. This hotel is completely rundown, dirty, and in desperate need of renovation. The room we stayed in was filthy—ceiling leaks, broken furniture, and dirty bathrooms were just the start. Pillows and blankets were in terrible condition, and we even found cockroaches in the room. The dust in the room was so bad that it triggered my daughter's asthma, leaving her unwell for the rest of our stay. Despite complaining to the manager, nothing was done to address these issues. On top of the room conditions, basic services were lacking. Towels for the swimming pool had to be paid for, which is ridiculous. The breakfast was included in our booking, but it was an absolute disaster. We had to walk to another road for breakfast, and once there, the selection was terrible. The place was dirty, with only one overwhelmed lady trying to serve everyone. The food options were practically non-existent. To make matters worse, I requested a late checkout and offered to pay for it. The rooms were empty, but the staff still refused, showing a complete lack of customer care. I strongly advise against staying at this hotel. The positive reviews and photos online are completely misleading. It’s shocking how poorly maintained this hotel is, and how little the staff seems to care about their guests' well-being. Avoid at all costs!

We arrived late at night, and after checking in, we were warmly welcomed by a friendly Bulgarian security guard who gave us valuable tips about the area. We stayed in a room on the fifth floor with a view of the pool. Contrary to some other reviews, and perhaps because it was the end of the season, we had no issues with excessive noise and slept well every night. The bed could have been a double, but it was actually two singles pushed together. Access to the beach is very easy, just a 2-minute walk at most. The breakfast is varied and plentiful, as was the dinner, both served buffet-style. A special thank you to Manolo, who served us with a smile every day. The hotel's pool is spectacular and very well-maintained. In short, we were delighted with our stay and would definitely return to this hotel again.

There are not many supermarkets and restaurants open in the surrounding area during the low tourist season in winter, but the hotel has very beautiful scenery and very good service. There is a beach not far away and there are bus stops nearby to reach the city. Recommended to stay!