Holiday Inn Properties in Calgary

The bed was much too hard. The air conditioning unit kept switching itself from warm to freezing even though I had it on the heat-only setting. The housekeeping team tried to come in and clean my room 45mins before I was scheduled to check-out. Then my keycard was deactivated 10 minutes before checkout time so I was locked out when I returned from breakfast and had to go down to the front desk to get it fixed. The first lady at reception said she’d reactivated my keycard, so I went back upstairs and was still locked out, and the elevator was far too slow and I didn’t want to get penalised for checking out late, so I had to walk down the stairs (which were very difficult to find!) then a second lady gave me a different, new keycard to get back into my room, then I had to walk back up the stairs again and was finally able to get my luggage and check out. Overall it was a pretty bad experience.

The location of the hotel is very good, the breakfast is very good, not the ordinary self-service. The facilities are very new and clean, and parking is very convenient!

The hotel was spacious and clean in general. It had a microwave, so you could eat easily, and it had a large closet and a deep drawer for convenient storage. However, the refrigerator was so small and the door kept opening, so I used it with a thick sheet of paper supported underneath. Also, the bathroom smelled bad, so I turned on the ventilator. The hot tub in the pool was satisfying. Finally, my deposit is still non-refundable.