620 Haeun-daero, Haeundae-gu, Busan, 48094, South KoreaView Hotel Details
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Urbanstay Haeundae Station Guest Reviews
4.6/5
Great
143 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.9
Amenities4.6
Service4.5
Cleanliness4.6
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All reviews(143)
Positive reviews(142)
Reviews with photos/video(44)
Convenient location(26)
Easy to get around(24)
Close to metro(15)
Nice sea view(14)
Large rooms(9)
Many amenities(8)
Elevator was OK(6)
Perfect for business trips(4)
Negative reviews(1)
CHUN HO
Studio
Stayed in Nov 2024
Couples
4 review
4.2/5
Very Good
Posted on Jan 18, 2025
Great location near Haeundae Gunam Ro (almost all big brands) and Haeridan Gil (hidden gems of coffees etc.!) and right above metro station connecting to the underground 24-hour luggage room. Good kitchen, utensils and coffee capsule machine.
Response from Property: Hello. This is Urban Stay Haeundae Station. We always strive to satisfy our customers, but we are always worried if there are areas where we are not paying attention. Thank you for your kind words. We will become an Urban Stay that satisfies our customers without losing our original intention. Thank you for using our service.
Anonymous User
Premier Suite Family
Stayed in Nov 2024
Family
1 review
4.2/5
Very Good
Posted on Dec 28, 2024
It’s exceptionally clean and convenient for business travelers. Right in front of the theme street and the beach is right at the end. Enjoyed the stay. A litttle confusing at first because of the self check in and elevator passcodes but you get used to it.
Response from Property: Hello, I'm Urban Stay Haeundae Station.We're also happy that the guest was satisfied.It's a lot of strength to say comforting words to us who have been working hard to satisfy our guests.We will continue to be an Urban Stay that strives to bring out the satisfaction of our guests. Thank you for using us.
Bean bean Ryan
Premier Suite
Stayed in Oct 2024
Couples
19 review
5.0/5
Outstanding
Posted on Nov 24, 2024
room is clean, comfy, and surrounded with restaurants. soft bedding, functional furniture, good lighting, and a peaceful atmosphere. Near to the beach, the check in was fully self service and the hotel location can pin at “egg drop haeundae” and the entrance the beside the CU convenience store. Tooth paste and toothbrush not provided. But overall was good, room is spacious and comfortable.
Response from Property: Hello, I'm Urban Stay Haeundae Station.Thank you very much for leaving us with the best reviews.We are always trying to manage our rooms to the best of our ability and sincerely serve them. However, please understand that due to the government's enforcement of the Resource Recycling Act, disposable toothbrushes and toothpaste sets are provided for a fee.We promise to continue to give you the best satisfaction in Urban Stay rooms.Please be always happy and use our room next time. Thank you.
Guest User
Studio Twin
Stayed in Oct 2024
Travel with friends
20 review
4.7/5
Amazing
Posted on Nov 24, 2024
Perfect location and really clean - would recommend to anyone travelling to Busan. Only thing is the instructions are not 100% clear on how to get there.
Response from Property: Hello, I'm Urban Stay Haeundae Station.Thank you so much for your valuable advice and advice.When you find us again, we will always work hard and prepare and wait for you so that we can provide you with better service. I hope you always have a happy and enjoyable trip. Thank you.
Guest User
Studio Twin
Stayed in Nov 2024
Family
1 review
4.2/5
Very Good
Posted on Dec 17, 2024
Best location of you want stay in Haeundae area. We had so much fun.
Response from Property: Hello, this is Haeundae Station, Urban Stay, which puts customer satisfaction and customer happiness first.Thank you for leaving me a valuable experience.Whenever customers who used to use the room travel and express their satisfaction, they feel rewarded and pledge to try to provide greater satisfaction at the same time.We will be an Urban Stay who prepares and plans harder so that you are not ashamed of the precious reviews you left. Thank you for using us, and I hope you have a happy and enjoyable day :)
Konrad Kurt Willy
Premier Suite Family Ocean
Stayed in Sep 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Oct 27, 2024
I had an amazing stay at this hotel! The location is unbeatable – it’s super close to the beach, and I could go swimming just a few steps away. There are so many fantastic restaurants nearby, and the seafood was incredibly fresh and delicious. I stayed on the 38th floor, and waking up to the stunning sea view was one of the best experiences. Busan is beautiful, and the weather during my stay was perfect. I couldn't have asked for a better trip!
Response from Property: Hello, I'm Urban Stay Haeundae Station.Thank you very much for leaving us with the best reviews.There are a lot of restaurants nearby and it's close to the beach, so it must have been great to enjoy the tripI'm glad that you had a happy tripWe always try to manage the room to the best of our ability and act to serve with all our heart.We promise to continue to give you the best satisfaction in Urban Stay rooms.Please be always happy and use our room next time. Thank you.
Guest User
Studio Twin
Stayed in Aug 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Oct 8, 2024
Room is clean, kitchen well-equipped with high quality looking utensils. Facial wash, shampoo, body wash, conditioner are all complete and smell good. The bus stop and subway station are located right in front and below the building, which makes it convenient. Only down side is that you have to dispose your own rubbish and the rubbish station is rather smelly. The room size is considered spacious given tight soace in Korea accommodation in general. Would recommend staying here.
Response from Property: Hello, this is Haeundae Station, Urban Stay, which puts customer satisfaction and customer happiness first.Thank you for leaving me a valuable experience.Whenever customers who used to use the room travel and express their satisfaction, they feel rewarded and pledge to try to provide greater satisfaction at the same time.We will be an Urban Stay who prepares and plans harder so that you are not ashamed of the precious reviews you left. Thank you for using us, and I hope you have a happy and enjoyable day :)
Guest User
Studio Random
Stayed in Dec 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jan 14, 2025
The hotel was comfortable and convenient! Location was amazing, couldn’t ask for a better spot! The contactless check in and check out was also nice and efficient.
Response from Property: Hello, I'm Urban Stay Haeundae Station.We're also happy that the guest was satisfied.It's a lot of strength to say comforting words to us who have been working hard to satisfy our guests.We will continue to be an Urban Stay that strives to bring out the satisfaction of our guests. Thank you for using us. Happy New Year~!!
Robert Lee
Premier Suite
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 27, 2024
We really love my stay. Its very convenient and the hotel is very big and cozy. My family now only want to stay here after a lovely 8 days 😊😊 have metro below, many shops, restaurants and cafes.
Response from Property: Hello, I'm Urban Stay Haeundae Station.I think you had a fun trip, so we are happy and fortunate.If you visit us again next time, we will prepare to repay you with better service.Thank you for using us.
fei23
Studio Twin
Stayed in Nov 2024
Couples
4 review
3.5/5
Posted on Dec 5, 2024
The location is good but the hotel is hard to look. Also they are not accepting early check in so we need to wait for 8 hours. Even I messaged this on my request in Trip.com
Response from Property: Hello, this is Urban Stay Haeundae Station. First of all, we apologize for the inconvenience caused to you. There are currently several operators in one building, but it must have been difficult to find your way because there are no milestones attached. We will continue to make efforts to improve that part. If you come again, we will make sure to respond with perfect service. Also, the early check-in of our branch is costing 10,000 won per hour, and it is available after 12 p.m., but we are very sorry that the correct information was not delivered to the guest.
THI THANH TAM
Studio
Stayed in Oct 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Nov 17, 2024
The location is convenient and easy to find if you follow the guide. The room is spacious enough for three pieces of luggage and fully equipped. Highly recommend!
Response from Property: Hello, I'm Urban Stay Haeundae Station.We're also happy that the guest was satisfied.It's a lot of strength to say comforting words to us who have been working hard to satisfy our guests.We will continue to be an Urban Stay that strives to bring out the satisfaction of our guests. Thank you for using us.
Guest User
Studio
Stayed in Oct 2024
Solo travelers
1 review
3.5/5
Posted on Nov 16, 2024
The mobile checkin app was not available for download in my region. The QR code only works in English on the main page and once you click more info, it turns back into Hangul, so had a hard time following instructions which elevator to take. I had the room number/room passcode/elevator passcode but was going around in circles for more than an hour in the elevator and around the building, and even went to the reception of the hotel of the same building that UrbanStay is (I didn’t know) is being shared with. The front desk barely spoke English and when I showed info that I’m staying with UrbanStay, she only said it’s a different company, when she could have told me, just enter the passcode in the same elevator as theirs as it’s a shared property. I found the storage room as there was a signage, but the instructions on where to go from there or QR code (like I said switches back into Hangul after the main page) so it wasn’t much help either. Good thing I asked the guy in the office next door to call the phone number provided and he called UrbanStay and a staff came and showed me which elevator to take. UrbanStay should have at least included in the instructions that it’s a shared property with 3 other hotels, or had the signage in the elevator for UrbanStay like the other 2 hotels sharing the property. Lesson learned to never book a property with no front desk ever again. The location and property was nice, but not worth all the troubles I had to go through especially after a long day travelling and you just want to get to your hotel and rest.
Response from Property: Hello, I'm Urban Stay Haeundae Station.First of all, I'm sorry for the inconvenience. Our branch has several operators in one building, so I think you must have been confused. I think we should have caught that part first and taken measures to help the guests find it conveniently at a glance. However, we didn't take such measures, which caused the confusion and tired situation you've experienced right now. I'm so sorry. We'll make sure to fix this system.Our Urban Stay brand supports non-face-to-face check-in, so we don't operate a separate front, but we operate the 'Mobile Front' from 09:00 to 23:00 24 hours a day, and we are waiting for emergency phone inquiries 24 hours a day.If you contact us through the above route, we will help you faster and maintain the service, so we ask for your understanding. However, we will make sure to improve our system, which has not been considerate of foreign guests, after careful internal meetings. I am so sorry. I look forward to seeing you again and will always do my best to prepare and wait. I wish you a happy trip. Thank you.
Guest User
Premier Suite Twin
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Perfect, we enjoyed staying there. Very comfortable and convenient
Response from Property: Hello, I'm Urban Stay Haeundae Station.We're also happy that the guest was satisfied.It's a lot of strength to say comforting words to us who have been working hard to satisfy our guests.We will continue to be an Urban Stay that strives to bring out the satisfaction of our guests. Thank you for using us. ~
Anonymous User
Studio
Stayed in Sep 2024
Family
8 review
4.2/5
Very Good
Posted on Nov 4, 2024
It is right at Haeundae station so the location is the best.
Response from Property: Hello, I'm Urban Stay Haeundae Station.Thank you for using us! We are glad to hear that our accommodation is conveniently located so that you could enjoy your trip more comfortably. We will do our best to have a great time here again. We look forward to your visit again. Thank you :)
Khishigbuyan
Studio Twin
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Thank you!!!!🥳🥳
Response from Property: Hello, I'm Urban Stay Haeundae Station.We are very happy and grateful that you seem to have used the room satisfactorily.I hope you always have a comfortable and happy trip. Thank you ~~~ :)