Hotel le Châtelain Reviews

Wonderful service and at an easily accessible location. Highly recommended to all travelers to Brussels!

overall very good

Great location, super close to the metro station which takes approx. 15 minutes into the city centre. The hotel staff were also very attentive and friendly and very efficient during check-in / out. Rooms are a bit dated, but it is part of the renaissance style so more of a subjective opinion. The only thing that let the hotel down was the fact that it states on their website that they have a spa. On check-in I was advised it doesn’t exist anymore due to the pandemic? They need to update their website to reflect this!

Nice hotel. Friendly staff. Great location if you like food and don’t want to be in the tourist trap areas.

I would avoid to book at this hotel, we were stayed to planned trip for our honeymoon and my wife’s birthday celebration,so I pre booked with this hotel and booked a superior room. I have informed this to hotel beforehand that it is a special occasion via email and they acknowledged this but their services was really bad. Superior room did not look superior at all. Air conditioning in the room was not working properly. There was only one bath towel in the room despite the room was booked for a couple, they only provide 2 small bottles of water per day. They did not accommodate us to check in early even though they were aware it is a special occasion visit. I prepaid for the hotel book still they took €100 deposit and upon checking out they took €20 claiming as local taxes and none other hotels in the area charge this.

It’s a lovely hotel with good location, although a little bit dated and could do with a refurbishment. The rooms are however very comfortable. The cost for breakfast I thought was very high at approximately 40 euros per person. I opted to walk around the corner and get coffee

Great location, friendly staff and great service! Will definitely come back again! Highly recommended!

Everything is good, we stayed for a night and it was good. Rooms are big and staff is helpful

The hotel attendants were polite, Helpful. The room is big enough and clean... The location is decent, always farther from the city center, but there is another kind of tranquility. Overall quite satisfied. But give some improvement suggestions: The hot water is not stable enough, it will be hot for a while and cold a couple of times and hot again so, can improve.

Very well located but not up to standard for a 4 star. Quite sad atmosphere, but responsive staff.

The one receptionist kept us businesslike and polite. The twedd rather arrogant. Didn't speak to us but beckoned as if she didn't give us more than a glance. That was the only less good experience in this neat hotel

Very surprising hotel. The hotel room is spacious and the accompanying shower gel is from the loccitane brand. Breakfast was very delicious. The front desk staff are professional and friendly. However, the cleaning staff may not speak English, which caused some communication difficulties during check-out. However, the problem was solved happily using Google Translate.

Nice hotel and ideal location!

Free luggage storage, slippers and high-end bath products are provided, there are many kinds of towels, and the bed is very comfortable