Hilton Hotels & Resorts Hotels in Brussels

We stayed at Hilton Brussels Grand Place for 11 nights, and while the location really is unbeatable—right across from Central Station and so convenient for exploring the city—there were quite a few things that left me a little disappointed, especially considering the price. Housekeeping was the biggest letdown. It was inconsistent from day to day—some days we came back to no towels, no bath mat, or bins left unemptied. On the eve of our checkout, there was no housekeeping at all. I’m not sure if that’s normal, but it felt like we were just forgotten. For a hotel like Hilton, I expected more consistency and care. The gym also didn’t live up to expectations. It felt neglected—messy, not well looked after, and missing basic things like lighter dumbbells (no 2kg or 3kg options at all). After daylight saving time changed, the clock on the wall wasn’t adjusted, and the water at the gym wasn’t replenished. Small things, but they added up and made it feel like the space wasn’t managed with guests in mind. I really wanted to love the stay. The location and comfort of the room were great, and that’s why it’s all the more disappointing when the basics fall through. Hopefully, these are things the hotel can look into—it wouldn’t take much to turn a good stay into a great one.