I reserved a king mobility room via phone to the front desk 9/23 for 10/2-10/5. My confirmation email showed pictures of just such a room. I believe this property has 4 such rooms. On 10/2 I did a digital key checkin at 3:00 pm as we would be arriving late in the evening and wanted to be sure we got the type of room my wife needed. On arrival, we found the shower was a walk-in with a fixed shower head and no seat rather than a roll in with adjustable shower and seat as we had been told in the confirmation. While considered an accessible room, it was not a mobility room. Perhaps the digital checkin system doesn’t differentiate between accessible and mobility rooms. This made my wife’s showers VERY difficult. Regardless, the hotel did not have the room I reserved available, despite my best efforts, and the desk staff could not offer any explanation other than they were out of all such rooms when we arrived. HOWEVER, before submitting this review, I included the same text in the comment section of the satisfaction survey requested by the hotel. Two days later, I got a very nice email from the property manager thanking me for my input, apologizing for the inconvenience, and informing me he had refunded the cost of one of the 3 nights! So, instead of ⭐️ ⭐️, it’s now ⭐️ ⭐️ ⭐️ ⭐️ ⭐️. My advice: don’t trust the digital checkin system if you require a specific type of room. Also, unless you live in a cave, bring an extra light or two. The room we had was very poorly lit, even with all the lights on. And, if you have a problem and the staff doesn’t offer the opportunity contact the manager, as in my case, just ask. It will be worth it.
93 Reviews