Family-friendly Hotels in Broadbeach

The building is at a good location and the view from the high floors are great. However, the place is quite worn and, such as carpets, toilets, handles, walls are very scuffed and dirty, etc. not the cleanest place too.

After booking a room for 1 night initially, we made a booking for an additional night both via Expedia. The recent reviews on here had me worried as they were much more positive when I made and paid for the booking. Parking - currently free but the hotel provide no detailed instructions on booking etc so I can see why people get frustrated. Thankfully a review on here gave us some tips to make our arrival smooth. I would recommend parking in tower 1 on levels 3, 3M or 4. These floors provide direct lift access to the hotel. Look for gold lifts - these indicate your attached to the hotel. Check in - the girl checking us on (Sara I think) was nice but the hotels booking system didn’t link that there were 2 separate bookings for the same person. The hotel didn’t offer us the lower standard room for the 2 nights so that we didn’t have to move. We opted to pay an additional $60 to stay in the better room for the 2 nights. Pool - is as nice as the photos although some of the cabana cushions are filthy. It is mildly heated and there were no towels, only the ones provided in your room. After house keeping we had 2 taken and only 1 replaced which made it hard to use the pool again. Food - we used Uber eats one night and ate at Harvest Buffet in the ****** on the other. The Harvest Buffet was good. We didn’t eat breakfasts at the hotel. Room - the lounge needs to go, there is no room for it and an additional luggage rack would be more practical as storage is lacking. The room would benefit from a spare pillow and blanket like nearly every other hotel we have stayed in. There are no robes or slippers provided. Gym - the gym was ok however the cable machine was broken, there were no kettlebells or spin bike. Access is via the ****** and in to another lift. Check out - we didn’t bother returning to reception, at 8am we were woken by a drill in the adjoining room/wall to us. Very unpleasant when you have an 11am check out. If we were told about the short maintenance work we wouldn’t have minded but we expect more of a hotel that is part of the Star. Would we stay again? No, it’s not the level we have come to expect as guests of the Star in Sydney.

The hotel room is clean and housekeeping services are good. The only issue is that the car park is not free. Take note if you do plan to go to the ****** to play, always take a ticket when you enter the car park and when any of your travel mates have earned 5 tier points in the ****** with the star club card, go claim the free car park and you can save on paying for it. You can rent a car and go places like Yatala Pies and eat great pies.

The room is large in size and clean. The kitchen and laundry facilities are fully equipped. It is convenient to eat and buy nearby. There are no facial tissues and poor toiletries. The daily maintenance of the internal facilities is not good. There were false alarms during the day and night during the stay.

Difficult check-in, reception is open till certain time if you arrive latter they supposed to send you information for self check-in. Never did and I had to call them to get the information. This is an older, low-rise property with no lift or fancy extras. Room was big and clean; if you use the soap or toilet paper you have to buy more from reception.

Stayed here for 5 nights as attending an event at the Convention centre across the road. Very central hotel and only 5 minutes to convention centre. Plenty of restaurants nearby. Breakfast was excellent with attentive staff and good food. Bar on ground floor also good. Balcony was nice but exterior light not working. Overall a great stay and they credited my points as an accor platnimum member.

Stayed in the 1BR, study, ocean view. Fantastic stay. I booked direct through The Star, requested an early 11am check in and a high level and both were granted. Good amenities in the apartment, clean and quiet, comfortable bed. Ceiling fans in addition to very effective air con are fantastic for the humid summer. Stunning views over GC high rises and the ocean. Other reviews complain about lifts, I had no issue even in peak time. I used both pools - when Isoletto was crowded or I wanted to get out of the sun and chill out in a quieter place I went to the L20 pool. Gym good too, but probably could do with a few fans. My only criticism would be the blinds are not block out - the sun rises early in summer so better block out curtains/blinds would be nice to avoid a 430/5am wake up!