3-Star Hotels in Bristol

Because the Premier Inn (PI) hotel car park was quite small, I couldn’t find a parking slot one day and was suggested to park the car at the car park of holiday inn (HI). The staff said they would provide us a discount voucher. Later when we gave the HI car park entrance ticket to the PI hotel staff for the discount voucher, the staff JUST returned us with the discount voucher (which very much looked like the entrance ticket) but not with the entrance ticket as well. At that time we did not notice this. Until we wanted to drive out from the HI car park, we found that the one we got back from the PI staff was a voucher! We went back the PI for help and would like the staff to check whether the entrance ticket was left somewhere at the check-in counter at the lobby. It’s because when the voucher (which looked like the entrance ticket) was returned to us, we were sure that only the voucher was returned but not with the entrance ticket. However the staff became very rude and refused to check for us (she did not even called the staff who dealt with the car park voucher for us last time). I think she was very irresponsible! She just asked us to call the HI car park manager, who never caught our calls. We actually did not mind to pay the parking fee. We just wanted to drive out from the HI carpark. Finally, after 2 hours, problem was solved!! We were suggested by the HI carpark staff that we actually could simply press the button “lost ticket” on the pay machine located at the HI carpark and pay the fee. I think the PI staff should have provided us with more information about how we could deal with this problem and should have called her colleagues about the loss of HI carpark ticket. It must be somewhere at the PI check-in counter where we gave it to the staff earlier. Therefore, due to the irresponsibility of the rude staff, I don’t really recommend staying at this hotel if you drive to Bristol. On the other hand, other staff were polite, helpful and friendly.

A very nice experience, staff friendly and room clean. Food a bit disappointing not everyone likes curries etc but we managed just with soup.

Trip.com has not confirmed with the hotel when we arrived there. The Hotel reception had to contact trip.com hotline and it made us to wait for a while.

Very clean and great atmosphere. Great locaion for a short city break with comfortable rooms. Staff were friendly and helpful however service could be slow at times.

Great central hotel with parking. Staff were extremely friendly. There was an issue with the lifts not working during my stay, so I was offered discount on my stay and complimentary drinks. Great customer service! I will definitely stay again.

The location is okay. I took an Uber until there was a bus station nearby. There was no toothbrush or toothpaste in the room, so I asked for it. There were no slippers and a shower cap. I was a bit overwhelmed. The space in the house was small. Breakfast is ok

Great location, a couple of minutes walk to Bristol departures/arrivals. The check-in and check-out was easy and the staff were very friendly and polite. The amenities in the room was fine. Most hotels these days do decaffeinated tea & coffee and even a range of herbal teas or hot chocolate which I was surprised to find was not an option in the room, just English breakfast tea and regukar nescaffe sachets. The room was really nice, very clean and comfortable, big enough for the suitcases as well. We didn't have hot water for the shower which was a shame. We were in a rush to check-in for our flight so didn't bring it to the attention of the staff. The breakfast had a good range of options, sweet, savoury & healthy. We would stay again for any night-time/early morning flights.

i like it it wasnt something like woow but yeah, and its expensive also but if ur really need to stay somewhere i can say its alright

It was a nice hotel on the whole, but the room had water/damp stains on the wall and could have been cleaned better (few hairs and dust etc). Staff were all very friendly and the facilities were average, as you would expect from a budget hotel.

Conveniently located between Temple Meads and the centre, in a new development area. The room was clean and comfortable, and the staff were helpful.