3-Star Hotels in Bristol

Because the Premier Inn (PI) hotel car park was quite small, I couldn’t find a parking slot one day and was suggested to park the car at the car park of holiday inn (HI). The staff said they would provide us a discount voucher. Later when we gave the HI car park entrance ticket to the PI hotel staff for the discount voucher, the staff JUST returned us with the discount voucher (which very much looked like the entrance ticket) but not with the entrance ticket as well. At that time we did not notice this. Until we wanted to drive out from the HI car park, we found that the one we got back from the PI staff was a voucher! We went back the PI for help and would like the staff to check whether the entrance ticket was left somewhere at the check-in counter at the lobby. It’s because when the voucher (which looked like the entrance ticket) was returned to us, we were sure that only the voucher was returned but not with the entrance ticket. However the staff became very rude and refused to check for us (she did not even called the staff who dealt with the car park voucher for us last time). I think she was very irresponsible! She just asked us to call the HI car park manager, who never caught our calls. We actually did not mind to pay the parking fee. We just wanted to drive out from the HI carpark. Finally, after 2 hours, problem was solved!! We were suggested by the HI carpark staff that we actually could simply press the button “lost ticket” on the pay machine located at the HI carpark and pay the fee. I think the PI staff should have provided us with more information about how we could deal with this problem and should have called her colleagues about the loss of HI carpark ticket. It must be somewhere at the PI check-in counter where we gave it to the staff earlier. Therefore, due to the irresponsibility of the rude staff, I don’t really recommend staying at this hotel if you drive to Bristol. On the other hand, other staff were polite, helpful and friendly.

My partner and I have just returned from a very enjoyable weekend in Bristol(19th-21st Aug). We stayed here back in July this year so decided to return. We recommended the hotel to two friends who came and stayed there as well. We had room 213 which is at the back of the building but as we only needed the room to rest it didn't matter. The room was clean and very comfortable with a good shower. Check in was simple and the staff were very pleasant. We like the idea of the hotel having its own ironing room which we used whilst there. We used the bar on the Friday night when we returned to the hotel, Two double Hendrick gins and a mixer was nearly £20.00 ! But I suppose that's city prices for you. We are looking forward to returning in October for another enjoyable time. Thankyou to you all at Ibis Temple Quay.

Trip.com has not confirmed with the hotel when we arrived there. The Hotel reception had to contact trip.com hotline and it made us to wait for a while.

Incredible staff. That’s the first thing to stay, they really make the difference. The hotel itself is very on trend, you get a free cocktail on arrival, and the breakfast which isn’t expensive, is good. The room is very comfy and well appointed, the bed was comfortable and the shower room, although small, was more than adequate. It’s all about the staff though, incredible service.

Great central hotel with parking. Staff were extremely friendly. There was an issue with the lifts not working during my stay, so I was offered discount on my stay and complimentary drinks. Great customer service! I will definitely stay again.

Visited to settle offspring into University. The best feature for me was the small lockable hotel garage, which meant a car full of student ‘stuff’ could be safely left overnight- gave tremendous peace of mind. Staff were really friendly and helpful. There was a reliable lift. Racks restaurant also had responsive, efficient staff, and the food was palatable. I expected the location to be much quieter than was the case, there was a lot of noise from outside, including happy drunks and traffic. Whiteladies road, with a wide choice of cafes and restaurants is within walking distance and Clifton village and The Downs a short drive away. On-road parking is mainly permit for residents and pay & display parking is extremely limited. We booked single rooms for a short stay, but they were extremely small, so if staying longer, you would definitely want a larger room. Overall, a good place. The secure parking was the outstanding feature for me.

We arrived on a late flight from Portugal with a particular room booked which we had done through a third party booking service (queen). The hotel was clearly very busy and we were put into a room with twin double beds. This was not ideal and we asked the receptionist if it was possible to have the room we had booked. She moved us to a much nicer room (same footprint but better layout which meant I could share a bed with my husband!). This was a real 5/5 from us because despite an initial problem the really kind and professional receptionist went out of her way to fix it, and also comped us a couple of drinks which was unexpected and massively appreciated. It has made me much more likely to choose this chain again, knowing that a small hiccup will be dealt with nicely. Great staff. Room was comfortable and well proportioned and I like the fact that the toiletries are in dispensers so less plastic waste! The bar was lovely as well with really nice common areas to relax. Late night bar staff were charming and friendly. Well done Hilton!

We needed to be near the Cathedral for a Graduation ceremony and the Ibis was a 5 minute walk away. Reception on arrival was quick & efficient. The bedroom (320) and bathroom were clean and appeared to have been totally renovated very recently. Everything worked as it should. There was some background noise from the air-con on a nearby building but this did not prove to be a problem for us when the window was closed. A very fullsome buffet breakfast was enjoyed. We took advantage of the secure luggage room after vacating the bedroom. All the staff we encountered were very pleasant, polite and helpful. We parked at the nearby Britannia Car Park (which was clean and well lit) and the Ibis reception processed our parking ticket which resulted in up to 24 hour parking costing £10 instead of £17. Checkout was painless. Would we stay again? Yes - but for only one or two nights.

It was a nice hotel on the whole, but the room had water/damp stains on the wall and could have been cleaned better (few hairs and dust etc). Staff were all very friendly and the facilities were average, as you would expect from a budget hotel.

This is the second time I have stayed at this hotel for my work travels. The location is perfect really, just a short walk from Temple Meads train station and also close to where I was delivering my training. The staff I met were very friendly and helpful. I had a room on the 4th floor, it was a large room with good facilities and the usual comfy bed, work desk, free Wi-Fi, good sized bathroom, etc. There was a kettle and a small box of tea / coffee / milks. Breakfast was good, with a generous selection of cold and hot options. The hot food was tasty and served at the perfect temperature. The only minor niggle in my room was the shower, which had just a fixed head and was plumbed into the bath taps so it was a bit hit and miss regarding the temperature, but otherwise it was a great stay.