Hotels with Breakfast in Brea

Very good hotel, but the breakfast is too Western, the kids are not used to it, the kitchen is fully equipped, great

Thanks for your quick response thru the Tripadvisor platform. Back to the response, what you talked about is NOT what the “color“ of the Complaint. It’s not related to how many messages you left, it’s not related “over charge”, and for sure it’s not related “you feel we fell short”. “Our complaint doesn’t come out from the billing concerns. It’s related to hotel group’s image and reputation, sense of services, communication skills, and those behaviors have touched the Code of Conduct of the hotel group.” The so called “apology” mentions about “not clearly explaining the discount” which is not the fact, they are just excuses you have made for yourselves. Furthermore, the so called “apology” doesn’t address your very bad attitude which was really rude behaviors that I have ever seen from an assistant of GM and Sales Director from a hotel, please recall your performance during our checking out. There is no acceptable apology from you, instead, the inadvertently indescribable feedback and comments, unspeakable sarcasm and irony let us suffer more hurt than we stay in the Hotel. “We can do whatever you guys think it will take to make … go away” –this is comes from the Regional Director of Operations-/Hardage Hospitality Executive Team’s instruction. But I’ve seen the official web site of Chase Suite Hotel regarding to the Mission-How we treat our guests is our highest priority at Chase Suite Hotels and we believe this accountability for guest satisfaction extends well beyond your stay. My e-mail open 7X24 and as always will response accordingly. One more thing…, Be kind, and be a kind person.

I unexpectedly found myself staying here for an extended period of time and, although there's 2 other properties in the immediate vicinity, I'm glad I selected the Hyland Inn to accommodate my temporary displacement from home. The on-site managers are very friendly, the 2 gals who service the rooms are professional and attentive and the owners are engaging and caring about guest satisfaction. If you're looking for a clean, comfortable property while visiting So Cal attractions like D-Land and Knott's, Hyland Inn is a great option to consider away from the bustle surrounding the amusement parks. The Brea Mall is close by and both Brea and Fullerton offer less crowded night life activities and dining alternatives as well. Overall excellent choice!