I am disappointed with my stay at Legend Sarovar Portico Baddi. The room was spacious and the toilet was clean, which were the main positive points of my stay.
However, there were several issues that affected the overall experience. The air-conditioning in the room was not cold at all, making it uncomfortable. The reception area also lacked proper air-conditioning, and the chairs in the lobby appeared old and worn out.
Room service was extremely slow. We had to wait a long time for assistance and often needed to follow up multiple times. In addition, many food items listed on the menu were unavailable. We were told that the chef was not available, which was surprising for a hotel that offers room service.
The TV entertainment system was also disappointing, as some apps such as YouTube were unavailable or not functioning properly.
While the room size and cleanliness were good, the hotel needs significant improvements in maintenance, service efficiency, dining availability, and guest facilities. I hope management takes these concerns seriously and works on improving the overall guest experience.
The hotel was very good. Quite luxurious. Neat and clean. Friendly and helping staff. Gaming zone was also nice. The food was average. The room was huge and spacious. The bathroom was also very spacious. The view from the balcony was amazing! suggestions: they can add an ac as it is getting hotter these days. The see-through glass window can be omitted. The balcony of family room should have a few extra chairs. Altogether, the was very nice. Thank you.
Pros:
Secure parking
Good food
Good views of the valley from roof terrace
Clean, large, modern room
Friendly, helpful staff
Cons:
Few insects in the room
Not as close to the centre of Shimla as I expected
Excellent property away from city chaos. Well maintained and clean rooms, washrooms and the entire overall keep up. Courteous staff. Food is also good and fairly priced. Kudos to the entire team.
Our stay at Kasauli Exotica was really enjoyable. The staff was very courteous and helpful at all times. The food was extremely well made. The rooms were warm and the balcony was a cherry on the cake as we could enjoy the beautiful view.
We want to express our deepest gratitude for making my sister and brother-in-law’s 25th anniversary celebration at ore n kasauli absolutely unforgettable. From the moment we arrived until our departure, every detail was meticulously planned and executed with perfection. Your warm welcome and exceptional service created a welcoming atmosphere that made us feel truly special. The accommodations were luxurious, the dining experiences exquisite, and the amenities exceeded our expectations. Every aspect of each planned event during the course of three days ran smoothly thanks to your professionalism and expertise. Our guests were impressed and thoroughly enjoyed themselves, and that's all thanks to you! the efforts of your staff did not go unnoticed; their professionalism and attentiveness ensured that every aspect of our guests stay was seamless and enjoyable. Thank you once again for being part of such a significant milestone of our family. We will cherish the memories created during our stay at ore n kasauli for years to come. We look forward to the opportunity to host another event at ore n kasauli in the future. Please extend our gratitude to everyone involved in making our event and stay so special.
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Price per night from:€32
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