Holiday Inn Express Braintree Reviews

Title: Disappointing Stay - Would Not Recommend My recent stay at this hotel was very disappointing. The room was not clean, with visible cobwebs and even spiders, which left a very unpleasant feeling. To make matters worse, my children developed rashes during our stay, possibly due to insect bites. The breakfast experience was equally underwhelming. The selection was limited, and when I asked for a clean spoon, the gentleman at breakfast was quite arrogant. He pointed me to two dispensers, one labelled "clean" and the other "dirty." However, the "clean" dispenser also had dirty spoons mixed in. When I pointed this out, he showed no interest in addressing the issue. Given these issues, especially the impact on my children’s health, I would strongly advise against staying at this hotel. It was an unpleasant experience overall.

Stayed for a night for a departure the next day from Stansted airport. Very comfortable with full amenities. Good price and love the included free breakfast. X20 link HOURLY bud is so easy to catch to Stansted, at bus stop nearby. About 20-30mins journey. Plucked lots of sweet juicy blackberry along the way walking to the hotel.

All the people who work there are so nice and friendly and make you feels so welcome. That way I always want to come back . Well done for a very good service.

Really clean friendly helpful staff nothing was too much trouble and breakfast included will definitely recommend

We were initially given a room without sofa bed, when I read the description I was booking a room with a sofa bed. However the lady in the front- i cannot exactly remember her name but I think it was Tracy, she was very accommodating and moved us to a room with a sofa bed. The sink was blocked and the phone in the room wasn’t working. The whole hotel was dated and needs an upgrade. Breakfast was poor, compared to other holiday inn expresses we have stayed at this one was limited with their items and eggs etc didn’t seem fresh. We were in a small town but even then when you’re staying at a holiday inn you expect certain things to be in order and certain standards unfortunately we felt like this holiday inn wasn’t up to standard.

Standard hotel, with the basic comfort for a short stay. The receptionist in the morning was very nice and offered a late check out.

Friendly welcome at reception. Room clean and tidy. Our main issue was the bed, uncomfortable and mattress needs updating as saggy and created roll together. OK for one night but we stayed for 2 and both had stiff backs. Breakfast was good, although if you arrive after rush will need to wait for cutlery.

Quiet and clean place Hope to come and stay for more time

Great Staff at this Location

We have stayed here before and are never disappointed. Very comfortable and staff are always very helpful and welcoming.

very good stay

The stay was fine, clean and accommodating. Does need an update as it looks like it was a hospital or nursing home. Need to get ride of the emergency pull cords. It was comfortable and the aircon worked and close to town. A resturant across the road and an easy trip back to the airport for us.

A little dated and room was noisy being right next to the dual carriageway Otherwise okay

Parking was free, but breakfast time was quite early finish by 9am.