23 Church St, Bowness-on-Windermere, LA23 3DF, United KingdomView Hotel Details
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Macdonald Old England Hotel and Spa Guest Reviews
3.8/5
Good
62 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities3.5
Service3.7
Cleanliness4.0
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All reviews(62)
Positive reviews(56)
Reviews with photos/video(19)
Awesome stay(16)
Great location(13)
Friendly staff(9)
Convenient location(4)
Negative reviews(6)
Guest User
Standard Double Room
Stayed in Nov 2024
Couples
1 review
4.2/5
Very Good
Posted on Dec 30, 2024
Booked in for two nights could not sleep because of nesting birds all night long one lift broken.breakfast was not the hottest
Peter
Standard King Room
Stayed in Mar 2024
Couples
1 review
3.7/5
Posted on Apr 28, 2024
Great location, friendly/helpful staff. Fine views from the bar and restaurant. Parking is expensive at £20 per night. Room was clean and decent, but overall it’s a little bit tired, with Wetherspoons-like carpet, worn paintwork, creaky doors etc. It could certainly do with a spruce up. Spa was very good.
Guest User
Standard Family
Stayed in Nov 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Feb 21, 2025
Check in easy and smooth. Near lake Windermere. Room is clean.
Guest User
Super Deluxe Double Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 15, 2024
The Macdonald Old England Hotel is well situated, being just a stones throw from the lakeside and the shops in Bowness.
The staff are friendly and obliging and the service matches their attitude.
The breakfasts are fine, although the staff can sometimes be a bit slow in replenishing the tureens.
We did not use the Spa, so we cannot comment on that.
Overall, we found the hotel to have all the facilities that we were lookling for and we would be happy to stay there again.
Guest User
Standard King Room
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Jan 7, 2024
Excellent visit room food and experience was 10 out of 10 from start to finish
Response from Property: Dear Guest, Thank you for leaving us an amazing review! I am so pleased to hear that you enjoyed the stay and the food. We look forward to welcoming you back. Kind regards, Agata, General Manager.
LilyQ
Deluxe King
Stayed in Oct 2023
Family
1 review
3.7/5
Posted on Nov 20, 2023
It’s a little bit frustrating that we can just see a small window in the lark view room..
Response from Property: Dear LilyQ, Thank you for leaving a review following your stay, I am sorry that you were slightly dissapointed with your room, but hopefully next time you come, we can book you a lake view room. Kind regards, Agata, General Manager.
ShahBijal
Standard Double Room
Stayed in Jul 2023
Couples
1 review
4.2/5
Very Good
Posted on Aug 18, 2023
Everything was perfect except the gym… the gym is dated and all the equipment is falling apart
Guest User
Standard Double Room
Stayed in Mar 2023
Family
1 review
5.0/5
Outstanding
Posted on Apr 27, 2023
Enjoyed my stay at the hotel, it was very comfortable and the staff were extremely pleasant and helpful
Guest User
Super Deluxe Double Room
Stayed in Aug 2023
Couples
1 review
5.0/5
Outstanding
Posted on Sep 7, 2023
amazing hotel oozing with charm,
Response from Property: Dear Guest, Thank you for your lovely 5/5 review! I am so delighted you found the hotel to be amazing and charmful. I do hope you come and stay with us again. Kind regards, Agata, General Manager.
WILON
Super Deluxe King Room
Stayed in Mar 2022
Family
26 review
3.5/5
Posted on May 19, 2022
Great experience at one of the best hotels in the lake districts.
Stylish hotel with magnificent views overseeing Windermere.
Will definitely revisit again in future.
Billy仔
Standard Double Room
Stayed in Apr 2022
Family
28 review
5.0/5
Outstanding
Posted on Jun 23, 2022
Very nice hotel. And good services. Beautiful views. You must love it
Anonymous User
Standard Double Room
Stayed in Jul 2024
Family
1 review
1.5/5
Posted on Aug 13, 2024
The room ceiling is slanted, which is not consistent with the promotional photos. The front desk service attitude is too poor, the breakfast is average, and I will not come again.
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Guest User
Deluxe Twin Room
Stayed in Jan 2025
Family
9 review
2.2/5
Posted on Feb 3, 2025
Already checked in, when sleeping, I heard the sound of rain. I didn't expect that the room was really leaking, and the roof facing the bed was also leaking. Although you changed us to a bigger room with a large and two single beds, the single bed was an extra bed and was not comfortable. We were wearing pajamas, carrying shoes, and some birthday gifts. Finally, my daughter's headphones were left in the previous room. Later, we had to get up and go to the original room to find the headphones. Because the room card was in the original room, we had to go down to the lobby to find someone to open the door. In short, it was terrible. What's more ridiculous is that there were only 2 small bottles of water in the room. When I asked them to send more, they said they would charge. This is the first time I have ever encountered this. We changed to the so-called big room, but there was no heating. The mattress of the small bed I slept on was also uncomfortable. We didn't sleep well for one night. The next day, we were all in pain all over. My daughter's condition was even worse. She caught a cold, but I barely managed to get to the next attraction. The UK is very damp and cold. Just imagine an empty room with no heating, cold hands and feet in the morning. This experience is really terrible. I must give them a bad review.
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Guest User
Standard Family
Stayed in Dec 2024
Family
11 review
5.0/5
Outstanding
Posted on Feb 14, 2025
Good, very good, the room is relatively large, the hygiene is also good, very close to the attractions
Original TextTranslated by Google
Guest User
Family Deluxe
Stayed in Jun 2024
Family
1 review
1.3/5
Posted on Jul 21, 2024
The family deluxe room was a loft room, which was also amazing. When negotiating with the front desk, the front desk told me that the family deluxe room type is this type, with a skylight. I asked to change the room, but was told that it was full and there were no rooms. A minute ago, other foreign guests came in to ask about the room and price, and they may not check in because of the price. As for me, this is the only room, the loft skylight room. You can stay there or not, find an agent yourself. Due to the time difference, it was early morning in China, and I couldn't contact Ctrip staff. The next day, Ctrip contacted the hotel, and Ctrip customer service began to ask them and insisted that the family deluxe room was a loft room. The customer service confirmed again and again and finally admitted that there were several types of family deluxe rooms. Because we arrived late, we were given a loft room and there were no other rooms. The attitude towards Chinese guests is clear at a glance. It is strongly recommended that Chinese people stay away from this hotel. I believe that all the bad room types in the hotel are reserved for Chinese people.