kai9999
April 5, 2025
After checking in, the hotel staff will invite you to join the hotel's official WhatsApp, so you can contact the staff if you need any assistance. However, the replies are always very slow, and sometimes they don't answer the questions, which is quite annoying. In addition, the exclusive butler that comes with the villa also feels a bit useless... The help we need is not provided immediately. For example, for the most basic buggy, it will take at least 15 minutes for them to appear at the door😓. In addition, this time because I wanted to upgrade, the front desk staff promised that the upgraded villa room could be shown in the room, but the time was greatly delayed. In the end, I had to go to the counter to ask again, which was really a bad experience. But this is something I discovered after traveling here. Maybe this is the efficiency of Filipinos. Exchanging money at the bank, receiving food at a restaurant, etc. are all relatively slow.
In addition, the airport shuttle service, private beach, indoor swimming pool, recreational facilities, exclusive activities for guests, etc. are all great! I highly recommend Cielo restaurant!
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