LoLoIslandGirl
September 11, 2024
We stayed at Fairways and Bluewater Boracay for a week and we had such a great time there.
Let's start with the positives:
1) After getting a room change, we were able to enjoy our room and the view. The cleaners did a good job cleaning up the room every day and providing whatever we needed.
2) We loved that they had so many amenities on the property. Honestly, there's so much available that you don't even need to leave the hotel. But we would recommend you get out and explore the island and support the locals.
3) The staff was very kind and respectful. Always greeting us at any time of the day. So that was lovely.
4) The breakfast was good. We enjoyed eating breakfast at the hotel. They had quite a very good variety.
5) The property is really big so thankfully there are shuttle buses that take guest from their building to the gate or wherever else you would like to go on the property. We also thought it was nice of them to provide a shuttle bus from the hotel to DMall.
6) The hotel also has a private beach, which is nice. I'd recommend wearing beach shoes in the water. My partner didn't have and he got injured in the water so be aware of that.
On to the negatives:
1) Before our trip we tried contacting the hotel to ask questions multiple times and we were faced with so many challenges. We had to ask trip.com customer service to assist us and the response from the hotel would be very basic and not satisfactory. I would recommend updating your email and number because they're both incorrect, especially for first-time guests on the island of Boracay.
2) We would've booked our hotel a month in advance and would've left specific requests for our rooms so that the hotel could prepare for us, well. Once we arrived, they took us to our room and the hotel was certainly not prepared. That made us feel very ignored in terms of our requests. We had to ask for a room change, luckily we were able to get it but our 1st-day experience at the hotel was not good.
3) There is a policy for stained sheets and pillows at the hotel. But funny enough some of their sheets and pillows have stains on them! So before you sleep on the bed, take pictures of everything so that they do not accuse you. Thankfully, we did that so we weren't charged for what was already there.
4) On our checkout day, the lady at the front desk tried to have us pay for the soap dispenser that was in the room. Why would a guest take the soap dispenser 🙄😒. Luckily, I was very firm in letting her know the dispenser was in the room and we had no reason to take it. Literally, a minute later, another guest was checking out and they asked them the same question. Implying that the guest would've also taken the soap dispenser from their room. Please stop trying to get a payout from your guest. The hotel is already expensive, we paid a lot of money to stay there, so we don't need to be accused of stealing.