Hotels near Normandale Village, Bloomington

The room was clean and the staff we dealt with were very pleasant. However, the room felt slightly outdated and some items weren't working. After 10 minutes, the coffee pot had only put out a 1/3 of a cup of sludge and the light by toilet/tub would flicker for second & then go out, both of which I'm sure would have been taken care of had we requested. There was an obvious small section on the upper left side of the tv screen where you could only see a bright light, rather than the picture, as if the screen had pulled away. The paint in the bathroom appeared to be starting to pull away from the wall in places. Again, while clean, it is showing its age & need of an update. That all being said, we would stay there again with no reservations. The breakfast was excellent & items were replenished quickly. There was plenty of parking.

The hotel is in a great location, you can go skiing and shopping...

Though the ratings for this property are generally good and my past stays at Hilton Garden Inns have been good to excellent, this property fell a bit short of expectations. On the plus side, most of the staff were very nice, especially the evening hostess at the bar (I believe her name was Sue), and our room on the front side of the hotel was clean, comfortable, and quiet. On the downside, however, rooms and hallways were dated and a bit worn, there was no food and beverage service Sunday night (not sure if that's every Sunday or just when we were there), the breakfast was a serve-yourself set up with selections that were more limited than you'd find at many Hampton Inns, and there was no table service at all. The only staff person who came close to our table at breakfast was someone cleaning the table next to us, with his backside against our table. The evening meals and service were, however, good. In short, not a bad place at all, but some improvements are needed to match my usual Hilton Garden Inn experience.

So disappointed in how we were treated at Holiday Inn. We stayed 3 night's, the morning we left on 8/2 from room 425 I called the front desk and asked that someone bring up a roll of toilet paper. Cassie (?) or who ever answered the phone told that all house keeper where on a break, and someone would be up in 15 min. That did not happen. 2 hours later Ericka came to the room. In the meantime I had gotten dressed and found a maid at the end of the hall. Hilton is next door. Next year when we come back to shop we will be at the Hilton. Room cleaning should come in More than once every 5 day 's.

Our family of four (parents, 9 yo, 11 yo) had a nice stay. So nice in fact that we stayed an additional, unplanned night for a total of five nights. The location was perfect and close to everything we needed—Mall of America, outlet mall, restaurants, Target Center, and more. The hotel was clean and smelled fresh. We’ve had several musty rooms at other hotels, so this was nice. Loved that there was a Starbucks/cafe and a restaurant. Both the hotel and restaurant staff were kind and professional. We seemed to get a late start in the mornings, so housekeeping wasn’t able to come in. We just asked for towels and extra tp when we needed them and it was no problem. Our toilet wasn’t flushing properly the first night. When we asked if someone could look at it, staff fixed it Immediately. The kids only swam once. The pool was clean and spacious, just very hot and humid in the pool area. The beds (2 queens) in our room were comfortable. Our room had a fridge and coffee maker. It was a fun, relaxing stay and we would return.

Yash is AMAZING!!! He was working the overnight shift during a crazy storm. Helped me get a room for the night even though I was arriving super late and had to leave super early the next morning to get to the airport. He even made sure to arrange an airport shuttle for me at the right time and was still working the next morning when I left. He remembered my name and checked to make sure I was there to get on the shuttle. AMAZING!! The room was clean too. The true STAR is YASH!!! Yash was friendly, professional, polite, kind and just such a lovely person even after working the overnight shift. Give that man a raise. HE IS WONDERFUL!!!

From the moment I arrived I felt like a VIP guest. Immediately during my check in Mr. Nicholas P., the Front Office Manager, made sure I had a room to my liking. During my 6 day stay, Nicholas and his colleague Ms. Sonia W., Asst. Front Office Manager seemed to be there anytime I had a question or concern. They also made sure I had plenty of warm cookies the DoubleTree is known for! (a nice extra). The property is well situated, with both adult and family oriented dining opportunities. The dining room and bar on site are both well equipped and serviced by courteous and professional staff. Overall this location has everything you would need and well priced for all the amenities available. If you find yourself in Bloomington, MN. be sure to consider staying at this location.

Hotel was in a decent location and had ample parking (although confusing that they may or may not charge for parking). The staff were friendly and quickly changed our room when we found items left behind by someone else in the room at check-in. The manager's reception was the WORST that we've ever experienced at an Embassy Suites. Chips & Chex only that ran out quickly and was next to the buffet so people kept waiting for additional items to come out, no cleaning of tables, only 1 bartender for adult drinks so extremely long lines. Every other Embassy Suites I've been too has included a hot item or side dish item in the manager's reception and a manager or staff member rotating around to tables checking in with guests. That didn't happen here. We ended up ordering kids' meals at the restaurant but didn't get any adult meals because they would not allow any substitutions and all food items had something that adults could not eat. Turns out BBQ sauce for chicken strips was an extra cost at the restaurant, which seems odd for a $8 kids meal to not include a dipping sauce, plus it said it came with drinks but we didn't get any (which was ok because the kids already had some pop from the manager's reception). Luckily, the women working was wonderful and helped us out. Hallways were bright and noisy which is hard when there are window out to the hallway and curtains don't completely cover. At 2 am, there was a person yelling outside the door that we think was at the wrong room and it felt creepy that they were trying to look in! Hideway bed extremely uncomfortable, you could feel the springs poking through, no blankets provided. Only 2 towels in room even though it slept 4. We asked for blankets and more towels and both were provided so appreciate the staff for brining those up. Breakfast was the highlight of our stay. While it was slow to get plates and food restocked as well as tables cleaned, there was a good variety of breakfast items! Unfortunately, they only had 1 person making omlets and the line was a 10-15 minute wait the entire time we were there so no one in our group used that option. Check-out was easy. For the price, iffy if we'd stay again because we could have stayed at another chain with a breakfast option.

Overall the hotel was good. Asked to have room cleaned after 4 of 5 days staying at the hotel and was told we were not on the list, that I needed to call the front desk. I felt if I asked that this shouldn’t a hard request to fulfill? Cleaned the garbage and topped up the toilet paper my self. Rooms were starting to show signs of wear and tear. Needed some maintenance or new furniture in the room I was in.