DoubleTree by Hilton Hotels in Bloomington

This hotel is pretty with its hip colors etc, and the food was good with easy access to airport and the big mall. But the rooms lack function including very few drawers, sink has very little counter space so not much space to place toiletries, strange blue carpet and sparkle tile in rooms on top floor, big silver closet doors (on top floor only possibly) that are about 2 inches above the floor which means when you close one it can slide right over your bare foot (which happened to me both cutting and severely bruising my foot). I reported the injury as soon as it happened. A gentleman came up and told me the doors are suppose to be like that. (Go look at your doors they all are much closer to the floor so this doesn't happen.) I left a note for them when I checked out after hobbling around for 2 days in pain and a week later still no reply or inquiry regarding that situation from anyone in management. I don't like to complain but maybe someone will read this review and care? Hotel shuttle was good at picking us up at the airport but not so good taking us back. We had a reservation for the return shuttle but they let other people on instead telling us airline crew had priority over us. Not sure about those other people who got on. We had to wait for shuttle to return since 2nd shuttle was having maintenance issues. We did like how your room key only allowed you to go to floor your room was on. That seemed safe. If you want maid service you have to request it.

NO BREAKFAST, despite the fact that it still says there's a breakfast served in the pool area. I stayed here several times pre-covid and it was the typical Choice Hotel hot breakfast with sausage, eggs, waffles, fruit. etc. They're using Covid as an excuse to provide so-called grab n go bag. I will not recommend this hotel if you're expecting or enjoy a decent breakfast. I gave it 3 stars because the bed was comfortable, and because they were kind enough to honor my request for a room close to the elevator so I didn't have to carry my heavy bags far. If you don't mind paying for a decent morning meal down the road, then you will not be disappointed. I travel constantly for work and find that most decent hotels are now doing breakfast again, which is a very important perk for me and my clients. C'mon, Comfort inn!

The room was clean and the staff we dealt with were very pleasant. However, the room felt slightly outdated and some items weren't working. After 10 minutes, the coffee pot had only put out a 1/3 of a cup of sludge and the light by toilet/tub would flicker for second & then go out, both of which I'm sure would have been taken care of had we requested. There was an obvious small section on the upper left side of the tv screen where you could only see a bright light, rather than the picture, as if the screen had pulled away. The paint in the bathroom appeared to be starting to pull away from the wall in places. Again, while clean, it is showing its age & need of an update. That all being said, we would stay there again with no reservations. The breakfast was excellent & items were replenished quickly. There was plenty of parking.

The room has a kitchen, kitchenware, dishwasher, microwave, refrigerator, and you can cook by yourself. The hotel is clean and bright and has a gym. Although there are not many types of breakfast, there are various nutrients. Nearby is the airport, like to see the feeling of the plane. No planes take off and land at night, so you can sleep well.

Great stay! Had small technical problems but was resolved right away. So I would stay here again because it was comfortable.

Our family of four (parents, 9 yo, 11 yo) had a nice stay. So nice in fact that we stayed an additional, unplanned night for a total of five nights. The location was perfect and close to everything we needed—Mall of America, outlet mall, restaurants, Target Center, and more. The hotel was clean and smelled fresh. We’ve had several musty rooms at other hotels, so this was nice. Loved that there was a Starbucks/cafe and a restaurant. Both the hotel and restaurant staff were kind and professional. We seemed to get a late start in the mornings, so housekeeping wasn’t able to come in. We just asked for towels and extra tp when we needed them and it was no problem. Our toilet wasn’t flushing properly the first night. When we asked if someone could look at it, staff fixed it Immediately. The kids only swam once. The pool was clean and spacious, just very hot and humid in the pool area. The beds (2 queens) in our room were comfortable. Our room had a fridge and coffee maker. It was a fun, relaxing stay and we would return.

No hot WATER!! For showers in the morning. This doesn’t make a happy customer. I had a early flight. Notified the front desk and said they could not take care of the problem until later in the morning. I have stayed at this hotel numerous times and this is the first time i have had a problem. I asked the front desk if they could adjust the bill and they said the manager was the person to speak too and of course that person wasn’t available until later. That ruined my experience with this hotel

Overall the hotel was good. Asked to have room cleaned after 4 of 5 days staying at the hotel and was told we were not on the list, that I needed to call the front desk. I felt if I asked that this shouldn’t a hard request to fulfill? Cleaned the garbage and topped up the toilet paper my self. Rooms were starting to show signs of wear and tear. Needed some maintenance or new furniture in the room I was in.