Best Western Plus Hotel Bern Reviews

From arrival it felt I was judged as I just came for hike and now in my going out clothes. 3am footsteps above ere so pound kept me awake, moving at that time caused me anxiety so I tried putting my headphones in. 7am it started again. I came to check out and mentioned it and basically was told off my the male reception most for not coming to them and then asked for city tax. Customer care was zero! I was tired and upset and all I got was rudeness. At 3am I don’t want to be moving room. I hasn’t asked for a refund. Maybe a coffee or a wave of the city tax would have been nice rather that this lack of regard. Never ever will I stay here again and I would highly appreciate a chat with the manager as I am not happy about this treatment.

Wonderful city. Delicious food. Staff was great, bery helpful.

Very nice hotel

As expected of a 4 star hotel, room is clean, location is great, staff are friendly and helpful. Everything is perfect, will stay here again for my next visit.

Great location, clean environment

very nice location but we were given a room that was crazy to reach and we had a lot of luggage. Take the lift from the reception, get out on second floor go to the connected building, take the lift, go down, get out and take the stairs. Everything about the hotel was great minus this "find your room adventure" with my four bags :)

Excellent hotel and great location. Very spacious and comfortable, can recommend and will stay at again

Good hotel

Location wise is easily accessible. 12mins walking distance away from the train terminal.

The hotel is very well situated, in the center of Bern. Beds, bathroom and corridors of the hotel are clean. Highly recommended !

Great hotel in the centre of old town. Amenities were great and very comfortable for 3

A newly refurbished hotel at the heart of bern city centre, staff were friendly and helpful

It was nice. Good location, nice breakfast, and good customet service!

The most mentioned comment is that the room is big, but my room is very very very small!!! How small is it? The bed is right after the door is opened, and there is no place to put the suitcases The room fee is over 2000, and it is the smallest room I have stayed in in Switzerland for more than ten days If the suitcases are opened, there is no place to step, and you have to climb over the bed to move And the window faces an inner patio, and the room is very close opposite, so there is no privacy and the curtains have to be drawn all the time And the toilet setting is also very weird, there is no partition between the toilet and the shower, and there is water all over the floor after taking a shower, and you have to step in the water barefoot to go to the toilet Except for the good location of the hotel, there is nothing good about it