Hotels with Parking in Bergen County

The room was dirty and smelly. Found a chik fila cup in my freezer from a previous guest. The toilet seat was not cleaned as there was a poop stain on the back of seat. The swimming pool was green. The breakfast was terrible, we got to the lobby at 9:10 for breakfast on a Sunday and nothing was restocked. The spot for bagels and muffins was empty. 3 pieces of toast left empty hot tray of who knows what very disappointed!! Had to ask for a fork and knife set as they were empty too! Do not stay here.

I was looking for a clean, safe place to stay during a recent trip to the area as a solo female traveler - what I found was anything but that. Check-in took forever (more than 30 mins). When I finally got to my room there was hair in the bathroom. Ew. It was late so I wiped it up and moved on. There was also still garbage in the can. When I pulled back the covers to the bed there was HAIR IN THE BED. It was midnight but I wasn't going to sleep in a dirty bed. I called downstairs and told that someone would come with clean sheets. 60 mins later I called again when no one had come - it was now 1 am. I was told ”they will get there when they get there” and the person hung up. Finally the manager on duty showed up with a sheet that had holes in it. I had to wait another 30 mins for her to return with a clean set of sheets. By now it's about 2 am. She then lays into me how this is not her job and she is the manager on duty and that I should be thankful she came at all. ??? I'm sorry what? She launches into a tirade in my room at 2 am. I asked her to leave a few times citing the late hour and she would not. My husband heard the entire exchange as I had him on the phone. I asked for the manager to call me the next day - no one ever called. I called every day I was there and no one ever got back to me. During my stay I observed: urine in the elevator, garbage in the hallways, questionable guests of guests coming and going at all hours down the hallways, questionable things going on in the parking lot at all hours and a lot of noise. The room itself was filthy beyond the hair in the bed and bathroom. I checked in at night in daylight there was a thick coat of dust on various surface and a used bandaid on the desk chair (ugh). These were things in plain sight. Management contacted me after my stay only when I complained to Marriott. They refuse to take responsibility for their employee's behavior or the concerns I relayed re: cleanliness.

The whole hotel is good, there is a problem with the service attitude. Although the room provides a free extra bed, but does not provide a quilt, the extra bed can not be used. I hope to improve in the future.

my family was there for a reunion. All arrangements and requests were ready when we arrived. However, the highlight of the stay ,was at breakfast in the morning 7/28,2024, when a most professional and joyest welcome was received by all coming down to eat.Shout outs to WAYNE!!! With the most enthusiastic smile and greeting!!! He welcomed us all with heart. I was captured by his warmth.The hotel is forntunate to have such an employee!!! Thank you WAYNE for being you.

The hotel is located in the suburbs of New York. The room rate for our Saturday stay is more than double that of New York City. The room is big, the bathroom is small, and the facilities are very old. Especially the quilt is super bad. I didn't sleep well, but because we were going to New York City, we were afraid of traffic jams, so we went out after 7:00 in the morning

This is a crappy hotel. I've stayed twice. The facility is aged and items are often broken or hard to use. My thermostat was broken and the A/C would not stop. The toilet handle was so hard to push down I sometimes had to remove the lid and flush by lifting the chain in the tank. I asked them to send maintenance, but they never came. Both times I stayed I was placed in a mobility enhanced room. The second time, doubting it was really the only available room, I asked if anything else was available. The desk clerk upgraded me to a suite, indicating that this was a major favor instead of what she was supposed to do for me as a Marriott Titanium member. The breakfast is abysmal. Limited options. They frequently run out and are slow to refill them. As others have mentioned, early check in via the app and Mobile key are not honored. Hotel options in the immediate area are limited, but this is one of the worst.

Beautiful room, with a pull out couch and balcony for smoking. The King bed was perfect. Everything was clean and convenient. Quick drive to get decent food in the area. It was a local getaway for my birthday and I loved it for that. I would go again and def recommend it if you just want a place to stay for a change of scenery. Highly recommend and would stay again.

The hotel is cost-effective and the transportation is very convenient.

We have just returned for being here for two weeks as a family. Firstly welcome was great. Reception staff - Emily, Noami and Kim were lovely! really helpful and nice - Hilton you picked three nice people there for there jobs! We had the apartment room as there was four of us! - nice, clean tidy and amble space. Kitchen and fridge was useful. We were out for most of the day, but nice to come home, shower and relax. Breakfast was ample and nice, lots of options. All I would say is maybe do pancakes daily. I would have liked Baked Beans and Fried eggs, but the bagels and other stuff was fine. ALL of the staff were lovely, friendly and very happy. We would have no reason not to stay here again and would recommend it for families! There is a bus stop down the road - 5 min walk straight into the Port Authority in Central New York! for two adults and two kids the return ticket is $22 ! which is great. There are lots of restaurants locally which is great. I would defiantly come back here again if we have the opportunity. Hats off to you ! Thanks for a great stay. 100% Hilton :) xx

We have stayed at this Fairfield several times. From desk staff pleasant and helpful. Rates are reasonable considering proximity to NYC. Room was clean and everything functioned (microwave, coffee maker, mini-fridge). Beds very comfortable. There was a good variety of breakfast offerings, just wish there was a waffle maker. Breakfast crowds depend largely on whether a school group is staying there. Breakfast staff kept things stocked as best they could. Wish there was a waffle maker, but that probably would have slowed things down considerably at the buffet. Very conveniently located on the NJ Transit bus line into the city, schedule and easy to read directions available at the front desk. Bus info needs to be updated with changed fares. Would stay here again.