Sheraton Jakarta Soekarno Hatta Airport Reviews

I liked the service at the hotel; the staff was friendly, the food had many variants and was delicious, and there was a 24-hour gym.

Good place to stay since it was near to the airport. The hotel will arrange for the shuttle to airport. Will stay again if landed going to jakarta.

Just a few minutes from the airport, making it ideal for business travelers needing a night stop before their next flight. The room was comfortable, but the toilet tiles were slippery—something to watch out for if you have kids or elderly guests. Breakfast had great options, and I’d definitely stay here again.

Breakfast was good, hotel gave us late checkout until 2pm, facilities ok. Front desk very friendly, overall, it was a decent stay, but nothing nearby the hotel.

The airport shuttle service was disappointing. The hotel staff failed to provide the pick-up location and did not inform me of the shuttle schedule at the time of booking. Although I had provided my flight details and arrival time when reserving the service, I had to send several messages after arriving at the airport before receiving a reply with the pick-up location and shuttle schedule. This left me waiting at the airport for 40 minutes. While the hotel eventually arranged for a private car to pick me up immediately, such a mistake is unacceptable for a five-star hotel. The gym equipment is somewhat basic. Given that this hotel is located near the airport, most guests likely choose to stay here because they have a flight the next day. As such, guests are unlikely to leave the hotel once checked in, making the quality of the hotel's facilities even more important. This is an area I recommend improving.

Great nice hotel with resort feeling Enjoy the pool for short swimming Nice dinner at the restaurant with affordable buffet price.

This is a very beautiful place ! All the staff is really kind and polite, always smiling on face and makes you feel warm ! The hotel breakfast had lot of choices , they will keep cleaning your table and ask you regarding the foods. This place near KIP/KIP2 so I just spent time at the new township for my 2 days 1 night trip.

It's beatiful envirmonent and rich breafast.As you know have clean the swimming pool and can swimming.

Spacious, but pretty old hotel. You easy get lost, as the indication is not that clear. A good resort I guess

Everything is good. Staff are really nice. But there was mosquitos in the room.

Newly renovated and this really a luxury Airport Hotel. Nice for short stay. it takes 30-45 minutes to central

Excellent service and nice environment. Love to come back again

Very nice hotel and nice staff. Great swimming pool and fantastic food for a reasonable price!

Good stay near airport, just the bathroom waterflow needs to be adjusted