Floral Hotel·Heyuan Courtyard Light Luxury Hotel (Beijing Normal University Jishuitan Branch) - Photo Gallery

Response from Property: Thank you so much for choosing to stay with us and sharing this warm experience! We are honored to have brought you a comfortable and pleasant time. Our team always aims to serve with enthusiasm, and we're glad we could assist you. We hope the convenient nearby facilities added more ease to your journey. Looking forward to meeting you again and creating another unforgettable stay for you!

Response from Property: Thank you for sharing your stay experience! We're glad you like our location, clean rooms, courtyard and alley architecture. Regarding the issue of employee English communication, we have included it in the improvement plan and will strengthen training in the future. We look forward to providing smoother services to international guests. Welcome to visit again!

Response from Property: Thank you for your stay and good reviews! We are honored to have your recognition. The hotel has always been committed to creating a unique living experience for guests. The Beijing-style courtyard style and considerate service are our characteristics. The hotel is adjacent to famous attractions in Beijing such as Houhai and Yonghe Palace, and is an 800-meter walk to Jishuitan subway station, with a superior location and convenient transportation. We look forward to your next visit, and we will definitely prepare more warm surprises!

Response from Property: Dear guest, it is a great honor to receive your praise, this is a great encouragement to us, we will continue to strive for your 5 points of praise! Have a nice life!

Response from Property: Dear guest, thank you very much for choosing to stay in our hotel and taking the time to share your real feedback! We are deeply sorry that the experience of this stay did not meet your expectations. The stain problem you mentioned is due to the fact that when we do the room hygiene, we will thoroughly disinfect and clean the room, especially the bathroom and basin. Over time, the original gold-plated layer has been corroded. As shown in the picture, it is not a stain that can be wiped off. I hope there will be no misunderstanding. In the future, we will also consider gradually replacing various utensils that affect the appearance to avoid causing a bad experience for guests. Your recognition of the courtyard environment gives us great encouragement. We will continue to optimize the service details in the future. We look forward to the opportunity to make up for the shortcomings and invite you to experience it again with better service!

Response from Property: 尊敬的客人，非常抱歉此次入住給您帶來了困擾，我們深感愧疚！首先酒店的好評均來自每一位客人自發真實體驗，民宿地處海淀區二環邊的小西天附近，相對周邊來説價格比較適中哦，另房間在客人退房後，為確保衞生，我們會用清潔、消毒劑進行全面清潔，很苦惱的是水龍頭五金器具有的已經被葯劑腐蝕掉了鍍金層，並非水跡、污跡呢，希望不要造成誤解。您的真實反饋是我們改進的動力，若您願意再給我們一次機會，真誠期待能為您帶來全新體驗，祝您生活愉快，萬事順遂！

Response from Property: Dear guest, thank you very much for choosing our hotel and sharing such a heartwarming stay experience! We are honored to know that you and your family enjoyed your journey in a comfortable and fresh environment. From the considerate facilities (refrigerator, microwave, self-service washing machine and dryer, etc.) to the meticulous service, and to the convenient travel conditions, we hope to create a living haven for every family-like guest. Your recommendation is the greatest encouragement to us! Looking forward to the next opportunity, we will continue to use warmth and professionalism to create more beautiful memories for you and your family!

Response from Property: Dear guests, thank you very much for your detailed and heartwarming sharing! We have always hoped to integrate the ancient charm of the courtyard with the needs of modern travel and residence. Seeing you in a good mood in the courtyard when the flowers are in full bloom is the greatest compliment to us~ The convenient transportation around us really wants to save you time on the road and explore the charm of Beijing. Although breakfast is not yet provided, you can enjoy the rich breakfast food of the old store in the alley by turning left. It is also a unique way to start the morning in this comfortable and pleasant way! Your recognition of cost-effectiveness is the driving force that motivates us to move forward. We look forward to welcoming you with the fragrance of the courtyard and attentive service next time!

Response from Property: Thank you very much for your stay and good comments! We are honored to receive your recognition of the environment, bedding comfort and cost-effectiveness. The hotel has a superior location and convenient transportation. We hope to help you explore the charm of the city more conveniently. As a national chain brand, quality and service are our commitments. Looking forward to your next visit, we will provide you with a more intimate stay experience!