Beijing Poly Plaza Hotel - Photo Gallery

Response from Property: 尊敬的賓客，您好！非常感謝您入住保利大廈，並在此分享您的入住體驗。您對於我們服務工作的肯定是我們前行的動力，我們將繼續積極踐行保利待客之道的服務理念，讓這裏成為您在北京的“家”。衷心期待您的下次光臨！祝您生活愉快。

Response from Property: Dear guests, thank you for staying in Poly Plaza and taking the time to share your stay experience here. Thank you for your recognition and praise, we will continue to maintain high standards of service quality, and strive to bring you a more perfect experience, look forward to your next visit!

Response from Property: Dear guest, hello! First of all, we sincerely thank you for staying at Poly Plaza. We deeply apologize for the unpleasant experience during your stay. We are also very grateful that you can report these problems to us. The hotel management attaches great importance to this and immediately investigated and replied to you as follows: Regarding the issue of "hotel reservation cancellation" you reported, after verification, the hotel received your order at 8:41 on October 1. Because the reserved room type did not match the bed type in the remarks, there was no matching room type. In order to ensure the quality of service, we returned the reservation at 9:27 on the same day. The cancellation record was immediately displayed on the backend of the third-party Ctrip website, but the information transmission between the third-party Ctrip website and the trip.com you used may not be timely, and may cause you not to receive the notification of the cancellation of this reservation in time, causing you to doubt the cancellation of the reservation, but the hotel is indeed unable to participate in or control the transmission process. When you arrived at the hotel to check in at 14:50 on October 2, we informed you of the situation and actively assisted you in completing the new check-in procedures. We fully understand your inconvenience at the time and have promptly reported the problem to the Ctrip website. Regarding the problem you reported, "no one accompanied you to see a doctor after an accidental fall in the hotel room", after verification, the front office, housekeeping and security staff on duty promptly assisted in solving the problem after the problem occurred. At the same time, considering that you are not familiar with the situation in Beijing and the two of you are old, the lobby assistant manager took the initiative to accompany you to see a doctor. Unfortunately, our proposal did not get your wife's permission. Thank you for reminding us about this issue, so that we can pay more attention to the personalized needs of guests in future work. We deeply apologize for the problem you reported, "your wife encountered an unpleasant bathing experience and physical discomfort". After learning of this news, the hotel arranged a visit as soon as possible, and took the initiative to arrange for the catering department to provide light meals and fruits to help your wife recover as soon as possible. At the same time, a special person was arranged to greet you every day to continue to pay attention and provide relevant help. The hotel also organized an emergency meeting of the engineering department to eliminate such problems in the future to ensure that guests are provided with a good stay experience. Based on the above situation, although the "application for room fee reduction" you submitted to the hotel is not within the scope of reasonable compensation, the hotel management has arranged special personnel to actively follow up and continue to communicate and resolve the issue, hoping to bring you a more pleasant stay experience and express the hotel's care for guests. Finally, thank you again for the problems you reflected to us and the valuable suggestions you put forward. We will listen to you humbly and promote us to show more excellent service in the future. I wish you a speedy recovery!

Response from Property: Dear guest, hello! Thank you very much for staying at Poly Plaza and sharing your experience here. Your affirmation of our service work is our driving force. We will continue to actively practice the service concept of Poly Plaza's hospitality and make this your "home" in Beijing. Sincerely look forward to your next visit! I wish you a happy life.

Response from Property: Dear guests, hello! Thank you very much for staying at Poly Plaza and sharing your experience here. Your affirmation of our service work is our driving force. We will continue to actively practice Poly’s service concept of hospitality and make this your "home" in Beijing. We sincerely look forward to your next visit! I wish you a happy life.

Response from Property: Dear guest, hello! Thank you very much for staying at Poly Plaza and sharing your experience here. Your affirmation of our service work is our driving force. We will continue to actively practice the service concept of Poly's hospitality and make this your "home" in Beijing. We sincerely look forward to your next visit! I wish you a happy life.

Response from Property: 尊敬的賓客，您好！非常感謝您入住保利大廈，並在此分享您的入住體驗。您對於我們服務工作的肯定是我們前行的動力，我們將繼續積極踐行保利待客之道的服務理念，讓這裏成為您在北京的“家”。衷心期待您的下次光臨！祝您生活愉快。

Response from Property: 尊敬的賓客，您好！非常感謝您分享入住體驗，持續提高服務水平是我們永恆追求的目標，酒店5115客服中心在您入住期間，24小時聽候您的問詢，並及時提供服務幫助，期待您的再次光臨！

Response from Property: 尊敬的賓客，您好！非常感謝您入住保利大廈，並在此分享您的入住體驗。您對於我們服務工作的肯定是我們前行的動力，我們將繼續積極踐行保利待客之道的服務理念，讓這裏成為您在北京的“家”。衷心期待您的下次光臨！祝您生活愉快。