Lavande Hotel (Beijing Shunyi Shimen Metro Station) Reviews
Lavande Hotel (Beijing Shunyi Shimen Metro Station)
11-15F, Building 1, No.8, Zhenghua Guomao International Fortune Center, Zhanqian Street, Shunyi District, Beijing, ChinaView Hotel Details
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Lavande Hotel (Beijing Shunyi Shimen Metro Station) Guest Reviews
4.8/5
Excellent
3558 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(3558)
Positive reviews(3493)
Reviews with photos/video(1061)
Friendly front desk staff(272)
Classy environment(238)
Delicious breakfast(144)
Convenient parking(88)
Perfect for business trips(71)
Convenient for shopping(71)
Stayed multiple times(35)
Close to metro(30)
Negative reviews(65)
Globetrotting
Deluxe Room (2 Beds)
Stayed in Oct 2024
Couples
14 review
2.5/5
Posted on Nov 20, 2024
The breakfast hours was 7.30-10am . We arrived at 8.30am but the food was leftover scrapes and hence we asked if they are gonna to replenish the food items and was told that was all left . Other guests also commented the same and was informed the same this is what is left . The shopping malls around were very locals one and seems to be a banking district . It you are guests that expect decent breakfast this is a disappointment.we left around 11am as pretty disappointing stay.
Response from Property: Dear guest, thank you for your evaluation of Xiaofeng in your busy schedule. Your feedback is the driving force for Xiaofeng to move forward. First of all, Xiaofeng would like to say sorry to you. As a service industry, we failed to satisfy you, which is our shortcoming. We will strengthen rectification and improve customer satisfaction. Xiaofeng saw that my dear had chosen to stay at Xiaofeng's home many times, which made Xiaofeng very happy, and especially thank you for your support along the way. When Xiaofeng received your comments for the first time, Xiaofeng reflected on his own problems. As a service industry, I was sorry that I failed to deal with this matter for you in the first time. As a result, you have a bad stay experience. Xiaofeng will definitely face the wall and reflect on it and make corrections as soon as possible. Although Xiaofeng knows that Xiaofeng has not done enough to make my dear feel dissatisfied, Xiaofeng still wants to tell you what is in his heart. Although Xiaofeng loves you and every customer very much, maybe it is Xiaofeng's tone of speech or improper words that makes my dear feel unhappy. It is Xiaofeng's fault. Please don't be angry. Xiaofeng will definitely work hard to make corrections. Regain your favor and love, and Xiaofeng will live happily with your dear.
Guest User
Deluxe Room (2 Beds)
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 11, 2024
very very good
Response from Property: 麗們看見客官對麗楓這麼的滿意內心有那麼一點點的傲嬌呢…很感謝客官對麗楓以及小麗們服務的肯定和喜歡,但您説的這些都是小麗應該做的,能為每一位客人服務是小麗的驕傲呢,從您的字裡行間能看出您和您的家人一定是温暖且心思細膩的人,我們把最好的東西都用在了您的使用感受上,房間裏的香薰加濕器助眠好幫手,沐浴音樂給您最好的淋浴體驗,房間, 温馨、舒適卻不浮華,您的感受以及滿意就是對我們最大的肯定!我們會繼續努力!麗楓酒店·順義石門地鐵站店,旅途中的家,我們相約下次哦
Guest User
Deluxe Double Bed Room (Derucci Mattress + Electric Curtains + Shower Music)
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 21, 2024
Hao was ciak 溪
Response from Property: 很感謝客官對麗楓以及小麗們服務的肯定和喜歡,但您説的這些都是小麗應該做的,能為每一位客人服務是小麗的驕傲呢,從您的字裡行間能看出您和您的家人一定是温暖且心思細膩的人,我們把最好的東西都用在了您的使用感受上,房間裏的香薰加濕器助眠好幫手,沐浴音樂給您最好的淋浴體驗,房間, 温馨、舒適卻不浮華,您的感受以及滿意就是對我們最大的肯定!會繼續努力!麗楓酒店·順義石門地鐵站店,旅途中的家,我們相約下次 小溪
BE ABROADABLE - Nat the Expat
Elegant Double Room
Stayed in Jan 2024
Couples
14 review
4.0/5
Very Good
Posted on Feb 20, 2024
Foreigners can stay at this hotel, and the rooms are just like the photos. The AC didn’t work, and only blew hot air, so we had to turn it off. When we arrived, our room didn’t have toilet paper or toothbrushes. The next day, room service came and provided them for us. Also, there are stains and splashes here and there on the walls in the room. It’s clean enough to feel comfortable, but not immaculate.
The front desk was helpful. It was a comfortable stay overall. We were just staying while we were waiting for our flight, and since there are many banks and restaurants in walking distance, the location of the hotel was excellent. For transit purposes, we’d stay there again 👍
Response from Property: Dear customer, first of all, thank you for choosing to stay in our store. It's a great honor to serve you. Xiaofeng deeply apologizes for not being able to give Qinqin a good check-in experience during this stay. Lavande Hotel is a combination of lavender elements, fragrance culture and hotels. With the empowerment of Li Energy, the unique value proposition of the brand is refined - natural freedom. Adhering to: a natural and carefree attitude towards life, making everything relaxed and natural. In the wonderful balance between man and nature, please yourself in the magnetic field of natural elements, and switch from the lazy mode of life from complexity to simplicity. Through the in-depth creation of natural elements, aromatic environment and comfortable services, it provides a comfortable living space for every traveler who yearns for a free life. The room is equipped with Lavande brand care and high-end customized bedding. Mousse mattress and intelligent room operation allow you to completely relax during your stay. Regarding the parking lot issue reported by relatives, the parking spaces next to the hotel are shared by Lavande and Orange Crystal, but the side parking spaces are limited. When the parking space on the side of the building is full, you need to park your car in the parking lot inside the hotel. Xiaofeng's room is equipped with an induction hair dryer, which can be started when you hold it and stops when you leave your hand. It is very convenient. It has a built-in negative ion generator to make hair shiny and reduce static electricity. The room is equipped with an air purifier and aromatherapy humidifier to purify the air in the room. The natural lavender fragrance makes customers feel as relaxed and comfortable as if they are in a lavender room. Regarding the feedback from relatives, the Xiaofeng family has a cold service attitude. The Xiaofeng family must impose strict requirements and training on the service personnel of each department. In order to create a better stay environment and atmosphere for Qinqin, Xiaofeng has been working hard. In order to satisfy Qinqin, everything Xiaofeng does is worth it. Looking forward to your stay again.
Guest User
Deluxe Room (2 Beds)
Stayed in Jul 2024
Family
2 review
4.7/5
Amazing
Posted on Aug 6, 2024
good breakfast close to airport very clean. liked the hospitality. not related to the hotel but seems people still smoke in hotel rooms even not allowed we felt old smoke smell although room was well cleaned
Response from Property: Ladies and gentlemen felt a little arrogant when they saw that the guest officer was so satisfied with Laifeng... Thank you very much for the guest officer's recognition and love for Laifeng and our services, but what you said is what Xiaoli should do. Xiaoli is proud to be able to serve every customer. From your words, we can see that you and your family must be warm and considerate people. We use the best things to provide you with the best experience. On top, the aromatherapy humidifier in the room is a good helper for sleeping, and the bath music gives you the best shower experience. The room is warm, comfortable but not flashy. Your feelings and satisfaction are our greatest affirmation! We will continue to work hard! Lavande Hotel Shunyi Shimen Subway Station Branch, your home when traveling, let’s meet next time
Guest User
Elegant Double Room
Stayed in Aug 2023
Business travelers
7 review
4.0/5
Very Good
Posted on Sep 18, 2023
Far from the city center and 1,5 Km from the metro. But there are many shopping malls nearby. If you are looking for a place to stay near the airport, is the best option for value and comfort.
Response from Property: Dear guest, thank you for your review of Xiaofeng despite your busy schedule. Your feedback is the driving force for Xiaofeng to move forward. First of all, Xiaofeng would like to apologize to you. As a service industry, our failure to satisfy you is our shortcoming. We will strengthen rectification and improve customer satisfaction. Xiaofeng is very happy to see that Qinqin has chosen to stay at Xiaofeng's house many times, and she is very grateful for your support along the way. When Xiaofeng received your comment for the first time, Xiaofeng reflected on his own problem. As a service industry, Xiaofeng should be able to do a better job of handling the day's affairs. Xiaofeng will definitely think about it and work on it as soon as possible. Rectification. Although Xiaofeng knows that Xiaofeng has not done enough to make Qinqin feel dissatisfied, Qinqin Xiaofeng still wants to tell you what is in his heart. Although Xiaofeng loves you and every customer very much, maybe it was Xiaofeng’s tone of voice or inappropriate words that made Qinqin feel unhappy. All the mistakes are Xiaofeng’s fault, please forgive me. Don't be angry, dear. Xiaofeng will definitely work hard to rectify it. Winning back the favor and favor of Qinqin, Xiaofeng lives a happy life with Qinqin and everything goes well.
Agar-Erdene
Elegant Double Room
Stayed in Jul 2023
Couples
3 review
2.5/5
Posted on Aug 4, 2023
The hotel reception cannot speak English. It was difficult to understand. The receptionist didn't know the visa procedure and wasted time to check in. The rooms were dirty, the elevator was slow.
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Adamoz
Deluxe Room (2 Beds)
Stayed in Jul 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 25, 2023
Beautiful and great hotel in a great location near the airport. Had a pleasant stay.
Response from Property: 謝謝您 麗們看見客官對麗楓這麼的滿意內心有那麼一點點的傲嬌呢…很感謝客官對麗楓以及小麗們服務的肯定和喜歡,但您説的這些都是小麗應該做的,能為每一位客人服務是小麗的驕傲呢,從您的字裡行間能看出您和您的家人一定是温暖且心思細膩的人,我們把最好的東西都用在了您的使用感受上,房間裏的香薰加濕器助眠好幫手,沐浴音樂給您最好的淋浴體驗,房間, 温馨、舒適卻不浮華,您的感受以及滿意就是對我們最大的肯定!我們會繼續努力!麗楓酒店·順義石門地鐵站店,旅途中的家,我們相約下次哦
Guest User
Deluxe Double Bed Room (Derucci Mattress + Electric Curtains + Shower Music)
Stayed in Jul 2024
Other
2 review
5.0/5
Outstanding
Posted on Aug 31, 2024
设施:(好)
服务:。。tinghaode
Response from Property: 麗們看見客官對麗楓這麼的滿意內心有那麼一點點的傲嬌呢…很感謝客官對麗楓以及小麗們服務的肯定和喜歡,但您説的這些都是小麗應該做的,能為每一位客人服務是小麗的驕傲呢,從您的字裡行間能看出您和您的家人一定是温暖且心思細膩的人,我們把最好的東西都用在了您的使用感受上,房間裏的香薰加濕器助眠好幫手,沐浴音樂給您最好的淋浴體驗,房間, 温馨、舒適卻不浮華,您的感受以及滿意就是對我們最大的肯定!我們會繼續努力!麗楓酒店·順義石門地鐵站店,旅途中的家,我們相約下次哦
Guest User
Elegant Double Room
Stayed in Feb 2025
Solo travelers
9 review
5.0/5
Outstanding
Posted on Mar 15, 2025
The front desk staff is very friendly and thoughtful. The room is very comfortable. The bedding is comfortable and the pillows are comfortable. I will come again next time. Parking is convenient and free.
Original TextTranslated by Google
Response from Property: Seeing that you are so satisfied with Lifeng, we feel a little proud inside... Thank you very much for your recognition and love for Lifeng and our services. But what you said are what we should do. It is our pride to serve every guest. From your words, we can see that you and your family must be warm and thoughtful people. We have used the best things for your experience. The aromatherapy humidifier in the room is a good helper for sleep, and the bathing music gives you the best shower experience. The room is warm, comfortable but not flashy. Your feelings and satisfaction are the greatest affirmation for us! We will continue to work hard! Lavande Hotel Shunyi Shimen Subway Station, your home on the road, let's meet next time.
Guest User
Deluxe Room (2 Beds)
Stayed in Feb 2025
Travel with friends
6 review
5.0/5
Outstanding
Posted on Mar 15, 2025
Xiaoxi's service is good. The room is clean and tidy without any odor. The hygiene is in place. The takeaway robot delivers it 🤖🤖🤖🤖🤖🤖🤖🤖🤖🤖🤖 The facilities are very complete. The breakfast is delicious. The network is very fast. It's great. You are the best.
Original TextTranslated by Google
Response from Property: Seeing that you are so satisfied with Lifeng, we feel a little proud inside... Thank you very much for your recognition and love for Lifeng and our services. But what you said are what we should do. It is our pride to serve every guest. From your words, we can see that you and your family must be warm and thoughtful people. We have used the best things for your experience. The aromatherapy humidifier in the room is a good helper for sleep, and the bathing music gives you the best shower experience. The room is warm, comfortable but not flashy. Your feelings and satisfaction are the greatest affirmation for us! We will continue to work hard! Lavande Hotel Shunyi Shimen Subway Station, your home on the road, let's meet next time.
Guest User
Deluxe Double Bed Room (Derucci Mattress + Electric Curtains + Shower Music)
Stayed in Feb 2025
Business travelers
5 review
4.0/5
Very Good
Posted on Mar 17, 2025
The hotel is in a good location, close to the business district and convenient for eating and shopping. The room is large and comfortable, and the front desk service is warm and thoughtful 😊 The first choice for business trips
Original TextTranslated by Google
Response from Property: Seeing that you are so satisfied with Lifeng, we feel a little proud inside... Thank you very much for your recognition and love for Lifeng and our services. But what you said are what we should do. It is our pride to serve every guest. From your words, we can see that you and your family must be warm and thoughtful people. We have used the best things for your experience. The aromatherapy humidifier in the room is a good helper for sleep, and the bathing music gives you the best shower experience. The room is warm, comfortable but not flashy. Your feelings and satisfaction are the greatest affirmation for us! We will continue to work hard! Lavande Hotel Shunyi Shimen Subway Station, your home on the road, let's meet next time.
Guest User
Deluxe Room (2 Beds)
Stayed in Jan 2025
Couples
3 review
5.0/5
Outstanding
Posted on Feb 26, 2025
The front desk Xiaoxi has good service. Room 7 has advanced facilities and is clean and hygienic. Zhengjie is very satisfied.
Environment: Good
Service: Good service
Facilities: Clean. Great. Great breakfast. Free parking. I will come again in the future. I recommend it to everyone. It is very good and satisfying to stay.
Original TextTranslated by Google
Response from Property: Seeing that you are so satisfied with Lifeng, we feel a little proud inside... Thank you very much for your recognition and love for Lifeng and our services. But what you said are what we should do. It is our pride to serve every guest. From your words, we can see that you and your family must be warm and thoughtful people. We have used the best things for your experience. The aromatherapy humidifier in the room is a good helper for sleep, and the bathing music gives you the best shower experience. The room is warm, comfortable but not flashy. Your feelings and satisfaction are the greatest affirmation for us! We will continue to work hard! Lavande Hotel Shunyi Shimen Subway Station, your home on the road, let's meet next time.
Zhangzhangqiyuzhilvo
Elegant Double Room
Stayed in Jan 2025
Other
5 review
5.0/5
Outstanding
Posted on Feb 25, 2025
Facilities: The mattress is quite comfortable, the bathroom is average, the shower head is stuck tightly and difficult to take down, I didn't experience the bathroom music in the booking, the sensor seems to be broken. It's good to have a refrigerator, the toilet door will block the exit, and the dry and wet are separated.
The laundry room and gym are shared with the hotel next door, and the breakfast and these two rooms are on the first floor below ground
Hygiene: OK, there is no dust on the table
Environment: The bed and sofa are quite comfortable, but those who are sensitive to smoke need to consider it. There will be obvious smoke when turning on the air conditioner and heater
Service: It depends on the person. There are people with good attitudes who help to upgrade the room type for free, and there are also people who don't pay much attention to people. The aunt who helped to take me to the laundry room when I had breakfast was very nice.
Original TextTranslated by Google
Response from Property: Seeing that you are so satisfied with Lifeng, we feel a little proud inside... Thank you very much for your recognition and love for Lifeng and our services. But what you said are what we should do. It is our pride to serve every guest. From your words, we can see that you and your family must be warm and thoughtful people. We have used the best things for your experience. The aromatherapy humidifier in the room is a good helper for sleep, and the bathing music gives you the best shower experience. The room is warm, comfortable but not flashy. Your feelings and satisfaction are the greatest affirmation for us! We will continue to work hard! Lavande Hotel Shunyi Shimen Subway Station, your home on the road, let's meet next time.
Guest User
Elegant Double Room
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 24, 2025
The hotel room is soundproof and I slept well. The room type was upgraded to be quieter. The toiletries are brand new and very considerate. The geographical advantage is that it is easy to travel. The bed is soft and of high quality. The helpfulness is impressive. The service of the front desk creek is also very good.
Original TextTranslated by Google
Response from Property: Seeing that you are so satisfied with Lifeng, we feel a little proud inside... Thank you very much for your recognition and love for Lifeng and our services. But what you said are what we should do. It is our pride to serve every guest. From your words, we can see that you and your family must be warm and thoughtful people. We have used the best things for your experience. The aromatherapy humidifier in the room is a good helper for sleep, and the bathing music gives you the best shower experience. The room is warm, comfortable but not flashy. Your feelings and satisfaction are the greatest affirmation for us! We will continue to work hard! Lavande Hotel Shunyi Shimen Subway Station, your home on the road, let's meet next time.