Hilton Garden Inn Hotels in Bangkok

Positive things: Great room views. Hotel is clean. The variety and quality of toilet ametities are very good. Negative things: Awful staff attitude. I inserted in the reservation, made sure to the lady at the check-in, that I would like a quiet room. However, I was put into a room next to the elevator, and that elevator there is VERY NOISY. Everytime the elevarot worked up or down, I could hear it working in side my room. I inquired the reception, informing my room number, to be told immediately the hotel was fully booked, I did insisted that the noise was not pleasant at all. The answer given, in a very rude tone, was that I should try to change for the other night. I then told them that I am staying for one night only. To no avail or change of attitude. After much insistence and even the interference of a local friend who works for the brand, I was changed to another room. In this oher room, to my surprise, there was CONTINUOUS LOUD NOISE FROM RENOVATIONS. Note that it was already 21h00 (9pm). I was even told that in this brand the have a ”golden rule” of not making noise after 17h (5pm). Which again, more unpleasant exchanges with reception with another interference of my friend (who was also shocked) almost one hour after I was ”upgraded” the room. At this new room, which by my view wasn't that different from my original ones, it was finally quiet. Seems that was a room rarely used and with various stains in carpet and bed sheets. However with the stress that I went by, really didn't cover it. It was now five hours of annoying unnecessary stresses with the hotel staff. It is not really a cheap hotel and it has an image of a prestigious brand. The staff attitude was less than acceptable throughout the whole experience. Fortunately I was lucky for my friend to intervene in my favour. Glad that I had to stay only one night. At check-out, I was faced with even unprepared individual who did not know how to use a card machine. I know it's a Hilton, but I can say it was one, if not the most irksome experiences that I have ever dealt with.

The worst hotel under Hilton that I had ever stayed. Totally far away from Hilton's standard! I was here for 6days5nights. Lots of hiccups and room for improvement. 1- No conceriage 2- No bell man service 3 - No room service 4 - Pillow wasn't nice to sleep on 5 - Room was okay, But when comes to daily housekeeping its just absurd nonsense - Daily room make up was not done throughly, Floor not vaccummed, bathroom not cleaned. It was till I made a complain to front desk then I come back with a clean room - The worst experience I had thus far as I have never stayed in a hotel whereby I come back daily with a unclean room. I understand that it might just be a 4star hotel but being under hilton, the basic standard should be expected! Nevertheless, I got to praised the front desk staffs for their good service and readiness when attending to request