Harper Kuta Hotel by Aston Reviews

Response from Property: Dear Meidyta Puspa Maulana,Thank you so much for your wonderful review!We’re thrilled to hear that you enjoyed our prime location near Kuta Beach and experienced excellent service during your stay. Your kind words mean a lot to us, and it’s truly rewarding to know that we were able to make your visit memorable.We definitely look forward to welcoming you back to Harper Kuta Hotel by ASTON in the near future for another great stay!Warm regards,Rony Y.General Manager

Response from Property: Dear Valued Guest,Warm greetings from Harper Kuta by ASTON!Thank you very much for your thoughtful and detailed review.We’re delighted to hear that you enjoyed our strategic location, surrounded by convenient amenities like shops, restaurants, and pharmacies, and within walking distance to the beach. It's also great to know that the travel time from the airport worked well for your trip.We’re especially pleased that you found our Deluxe Room to be spacious and clean, and that you appreciated the water dispenser we’ve provided to support our environmentally friendly efforts. It's also wonderful to know that our check-in/check-out process was smooth and that you enjoyed the breakfast selection we offer.Your recognition of the overall value we provide truly means a lot to us. We look forward to welcoming you back for another great stay in Bali!Warmest regards,Rony Y.General Manager

Response from Property: Dear Jack Sarawak,Thank you for your incredible review and for choosing Harper Kuta as your go-to hotel for the past three years. We are truly honored to be a part of your annual tradition, and it brings us great joy to know that your stays here have been consistently enjoyable.We’re delighted that you appreciate our convenient location, comfortable pool access, and cozy ambiance. Your feedback regarding the room price increase is noted, and we assure you that we continuously strive to provide the best value for all our guests.We look forward to welcoming you back again next year and to being part of more special moments during your time in Bali.Warm regards,Roni Y.General Manager

Response from Property: Dear Karina,Thank you for taking the time to share your valuable feedback with us. We are pleased to hear that you appreciated our convenient location and the friendliness of our staff.However, we sincerely apologize for the shortcomings you experienced regarding the cleanliness of your room and bathroom. Your comments are very important to us, and we have shared them with our housekeeping team to ensure immediate improvements and closer attention to detail in these areas.We truly value your input, as it helps us enhance the quality of our services. We hope to have the opportunity to welcome you back in the future, where we aim to provide a much better and more comfortable stay.Best regards,Rony Y.General Manager

Response from Property: Dear Guest,Thank you for sharing your experience. We're glad you enjoyed our prime location, just a short walk from Beachwalk Shopping Center and surrounded by great shops and restaurants. Your feedback about the hotel's condition is noted, and we continuously strive to maintain and improve our facilities for a better guest experience.We appreciate your stay and hope to welcome you back for another visit soon.Best regards,Rony Y.General Manager

Response from Property: Dear Yvonne,Warmest greetings from Harper Kuta Hotel by ASTON!Thank you for taking the time to share your feedback with us. We appreciate your positive note on our strategic location in the center of Legian and that you found the room in line with its price.We are, however, truly sorry to hear that our cleanliness and the hospitality of our team did not meet your expectations. Please accept our sincere apologies for the disappointment caused. This is certainly not the standard we aim to deliver, and we have shared your comments with the relevant departments for immediate follow-up and improvement.Your input is very valuable in helping us enhance the quality of our service. We hope you will give us another opportunity in the future to provide you with a much better experience.Warm regards,Rony YGeneral Manager

Response from Property: Dear Shane,We sincerely apologize for the distressing experiences you have encountered during your stays with us. Guest security and trust are of utmost importance to us, and we deeply regret that we were unable to provide a satisfactory resolution to your concerns.Please know that we take such matters very seriously. While we do have strict security protocols in place, we understand your frustration and disappointment. We truly regret that you left with such an impression and that we could not assist you in a way that met your expectations.Additionally, we would like to note that you previously brought an outside guest into our hotel. If you would be willing to provide further details regarding this matter, please feel free to contact us so we can investigate the case further.We appreciate you sharing your feedback, and we will review our procedures to ensure better handling of such incidents in the future.Best regards,Rony Y.General Manager

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay at Harper Kuta by Aston. We are pleased to hear that you found our location convenient and felt safe walking at night. It's great to know that you enjoyed the easy access to Kuta Beach as well. We appreciate your understanding regarding the traffic congestion in the area and hope it did not detract too much from your overall experience. Your feedback is valuable to us, and we look forward to welcoming you back in the future. Warm regards, Roni Y. General Manager

Response from Property: Dear Keshia,Thank you for sharing your detailed feedback about your recent stay at Harper Kuta. We truly appreciate your honest observations as they help us to continuously improve.We are delighted to hear that your experience with cleanliness was positive despite initial concerns. Maintaining a clean and welcoming environment is one of our top priorities, and we’re glad it met your expectations.We acknowledge your feedback regarding the soundproofing and the temporary inconvenience caused by ongoing renovations. These improvements are part of our efforts to provide an enhanced experience in the future, and we appreciate your understanding during this time.We also take your comments about the breakfast seriously. Your input on taste and variety will be shared with our culinary team to ensure we address these areas for improvement.Thank you for your candid review and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide a more seamless experience.Warm regards,Roni Y.General Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We're glad to hear that your stay was comfortable and met your expectations. While you had nothing to complain about, we always strive to go beyond "just okay" and hope that on your next visit, we can create a more memorable and delightful experience for you.Looking forward to welcoming you back to Harper Kuta Hotel by ASTON 🩷.Warm regards,Rony Y.General Manager