Check Chandler Hotels with Balcony

The food is generally delicious. The room was bigger than I expected. The hotel was in a great location. I think the service is good.

Usually I don't write reviews, but this experience as Hilton Diamond Reward member almost left me sleeping in the car. I was moved from Doubletree Hilton hotel due to water issues, on night 1of3 of my stay. Since Doubletree was not successful to secure another Hilton hotel for me, I was advised and proceeded to call Hilton hot line and get the hotel through Customer service line. Over 40 min on the phone and I was put in to Hilton Phoenix Chandler. As I was advised by Doubletree Manager, my rate would stay the same as I was to pay $160 per night and would be awarded points for my inconvenience. Customer service has discussed over my personal phone details with Doubletree Manager, before I left. Points were awarded right for my inconvenience. Hilton Chandler had my reservation ready and I was able to get in to the room close to 10pm. In the morning I noticed that an email came in that all my awarded points were used for 1st night at Hilton Chandler and also my CC is to be charged an additional $130 on top. Stop by at front desk around 7AM next morning and explained all the situation as mentioned above. Was told that the manager would come in and check all and get back to me. Back in the hotel around 4:30PM and noticed a VM left on the room number (not my personal phone, but a room phone) Called back to manager that left me a VM and she called right back. Manager of Hilton Phoenix Chandler advised me that room charge is to be $220 and they will not be matching Doubletree as was promised to me by Doubletree and Hot Line CR that booked this hotel. I asked manager to call in to Doubletree so we can discuss further and was advised that she is leaving in about 15min and that the rate is to be at $220 per night for next 2 night (was to be $160 as was Doubletree original rate) At that time I tried unsuccessfully reaching out to Doubletree manager. I told Hilton manager that I will not be paying $220 as that is not right and was basically told to vacate the room. I packed up and left Hilton Phoenix Chandler Hotel, manager did not even come out or already left by around 5:15PM as I was leaving the hotel. No apology or any words from front desk just a simple BYE BYE. This manager more concerned about her leaving on time, then taking care of basic duties as following up on hotel issues. As a Hilton Diamond Reward member with travels on weekly bases and spending 3-4nights a week in different hotels throughout US, this experience definitely sticks out and deserves a Negative review. Manager never reached out back or any other apology was given and will definitely is being reported to Hilton Hot Line for an investigation in to this issue. Lost Points Lost work hours Almost slept in the car. I ended up staying at Marriott for the next few night, which is just ok. Issue cost me over 4 hours of lost work time, and that is just mind blowing!!! I would Highly recommend NOT to stay at Hilton Phoenix Chandler due to Management Ignorance. I would Hi

Ask for a room in the new tower, as we did. The corner balcony room had a nice wrap-around balcony although the view was horrid, flat, and unimpressive. The entry was expansive, as were the room and bathroom. Seriously spacious! Movies were on-demand only. Of course they want guests to spend time and money in the ******. Check out Prime for dinner. It was delightful.

The location of this resort is very quiet and peaceful, yet also close enough to the airport or the city as to make it a very convenient place to stay if you have to catch a plane. The atmosphere at the hotel isn't ”cookie cutter” hotel, but rather has its own look that doesn't look like any other Sheraton I have stayed at before. Furnishings are well maintained, everything in the room was in working order, staff was pleasant, and public areas appeared clean. Pool did need a bit of cleaning, just due to excess debris in the pool. Water was clear though, so no problems with algae or cloudiness in pool. The meal we ate from the pool bar was tasty, though prices were a bit high (but definitely in keeping with average prices at higher end hotel properties). We chose this hotel over others in the area due to description of it being more influenced by the Native American tribes in the area, and we are very happy we did choose this. The cultural aspects, the decor, and the plentiful displays available to admire while on property greatly added to our appreciation of the area we were visiting. We had hoped to explore more of the paths around the resort, and take a ride out on the horses, but the heat kept us at the pool (not a bad place to be!) so I can't speak to how any of the walking paths nor horse rides would have been, but what we did see would have me guess that all of the surrounding property would be very nice to explore in cooler weather. Overall, a very nice stay was had by us, and we hope to return again at some point.

My husband and I have just completed a stay at this hotel. The room itself was nice, clean and comfy. However, Alexandria at the front desk was not nice at all. She had a bad attitude in general. My husband, myself and our dog had just completed a lengthy amazing stay at a Sonesta ES Suites, but unfortunately there were no availabilities for the upcoming dates. So we decided to go to this hotel since it was reasonably priced. We are having work done on our house that is taking longer than expected so we had a lot of bags and belongings with us. My husband called ahead and asked for a ground floor room for our pet, and mentioned this. When we arrived however, they didn’t charge us the deposit for the pet which we honestly did not realize at the time. When my husband went to the front desk later on to get a snack, Alexandria very rudely told him that “a maintenance man saw a dog go into your room” in an accusatory manner. My husband attempted to pay the deposit at that time but had problems with his credit card. We paid the next day, even though our dog ended up leaving to stay with friends. As if that wasn’t bad enough, this morning I went down to the front desk around 11:15, to ask about a luggage cart and a possible later checkout (even by 12:30, nothing big) she rudely said No, we are fully booked,etc, etc. I then asked her for a luggage cart because we had a lot of bags (as mentioned above) and she said, We’ll if there’s none at the front then we don’t have any available. Not, let me ask housekeeping or any type of help. Luckily a housekeeper passed by and was concerned and wanted to help and got a luggage cart for me. When I checked out, before I returned room keys, I asked if she could allow the room key to work at the side door where we were packing up our car and she said, No they stopped working at 12 o’clock. I am a very well seasoned traveler, who has lived in many different states and 2 foreign countries and this person was one of the most rude and unhelpful people I have encountered at a front desk. If this is the impression you want to put out about your brand culture, then that’s not good business sense. The reception desk is the face of your hotel and should be run by a pleasant , helpful person, not someone who couldn’t care less about the vibes they put out. Disappointed is not the word and rest assured we will never be back. 2 Stars for clean, comfy room and nice housekeeper.