Mackay Hotels with Balcony

Amazing room, thought i could live there! It had a washing machine and a dishwaser and lounge room. The bedroom was lovely too, sliding mirror cupboards nd a tv. The bed was so comfy too, wish i could have stayed longer. Also the shower pressure was great! You know how hotel showers can be iffy, this one was hot and good presure. Also had a bath which was great to relax after a long day. Only thing i didn't love was the fact the iron was steamless. I understand that's probably safety. It did the trick.

My second time visiting Lanai since last August. Similar experience: Check-in and out after hours was seamless. This time I was in room 607. The lift as well as the apartment was had a musty smell- likely related to the warm humid weather at this time of the year. The apartment layout is almost identical to the previous (see my previous review of room 307)- spacious, clean and neat. The balcony was very spacious and even bigger, having a table setting as well as outdoor lounge. The bedroom looked over the water. Main bedroom had queen sized bed while the other, two double beds. The leather dining chairs and couch was fantastic – can be wiped down for cleaning. Again, no blinds in the living room for privacy. Despite being near the street, it was quiet most of the time. Two exceptions- one evening when the apartment above had a gathering into late the evening on the balcony. Another morning, construction work started before 6am (not on the grounds). Both of these are of course, random events. The cookware and utensils were of good quality and range. The bathroom exhaust fan was not very powerful and did not combat the humidity. Shower door had a gap, resulting in water in the bathroom after a shower- slip hazard. However, I’m aware this is not uncommon for many showers. Comfortable bed. Both pillows were very flat but I’m sure they would’ve been able to provide a higher one if I’d asked (I don’t like to be troublesome!). No flyscreen door- so be mindful to keep balcony door closed in the wet season! Admittedly this is a very different experience to coming here during the dry season, where the doors can be left open and I enjoyed walks before and after walk. One thing I am conscious of, is indoor lighting. It would be much warmer and welcoming to have warm white indoor lighting instead of white light. Particularly in an era when so many are conscious of “blue light” and wearing lenses to filter that out. (White light = high percentage of blue light). The gym, sauna and pool were quiet (no crowds). Nor the lifts. I’ve never had to wait for the lift. Internet speed (wifi) can be slow and drop out. But it is secured with a password. Overall, a pleasant experience without any main issues. Special mention- The staff was exceptional. On mentioning the musty smell (I didn’t expect anything to come of it) as an aside to something else, Andrea (manning the front desk) notified the maintenance technician (Richard), who cleaned my carpet on the same day. Andrea is pleasant, professional, attentive and takes pride in her work. It does not go unnoticed! Thank you! I now specifically ask to stay here for work each time. (I realize this review contains many personal preferences but hopefully it’s useful for those who share the same ideals.)

Great service at check-in, kindly upgraded which was much appreciated, clean rooms, great size, great location - was able to walk most places. The only down side was that there was a smell musty, damp smell when the air con was on.

The hotel is clean and tidy, and the bed is very comfortable to sleep. It is very close to the sea, and you can see the sea when you open the balcony door. The room has its own refrigerator, microwave, bowls and plates. I bought something to eat and put it directly in the refrigerator. The front desk of the hotel is also very welcoming and will visit again.

Check in at reception a little disappointing... other then that, excellent would definitely stay here again 🙂

Rooms clean and modern even thought he external face of building is dated the room re clean and contemporary. Front desk officer a bit rude - but only one interaction . No problem to stay here again - good central location next to river and easy walk to shopping ,mall and restaurant.

Nice and clean room. Comfortable bed to sleep. However it was close to airport so you can hear the noise when the flights are around but it won't be any of night so don't worry about when you sleeping. Nice place to stay if I got chance would be visit again. BTW when I booking from trip.com the staff said they didn't receive my information from the website but they solved at the end so no drama at all. So I will recommend you guys if you booking for this please make a call after booking to confirm to avoid any incident.