3-Star Hotels in Bakersfield

Great ambience, from the design to the music, what a great atmosphere. Staff were attentive, polite and welcoming. The pillows, bedding and bed were comforting. Breakfast is great, loved the crispy potatoes with my breakfast and the bar is a great place to have a meal and a deal.

This review happen during CoVID (Feb 2022). My wife and I where visiting friends in Bakersfield. We spent one night. The hotel is located right off the freeway in an industrial area with other hotels located around it. The area around the hotel has a lot of fast food restaurants and some sit downs. But with that said we had a pleasant stay. The hotel was clean and the staff was friendly. The check in process was quick and easy. They have a little shop next to concierge where you can but chips, soda, and candy. The lobby was nice and the restaurant was open (Happy to see it was open). The room was nice, clean, and with plenty of room. For one night in Bakersfield it was perfect. We would stay here again.

A Fantastic Hotel in downtown Bakersfield and close to everything. Rooms are very well appointed and spotlessly clean! Service is outstanding in every way! From the Airport Transportation, Front Desk Staff, to Housekeeping the staff is very well trained and professional! When you call the front desk everyone answers with a pleasant, ”Front Desk, this is XXXX, how may I help you!” A special shout out to Eleonor Gonzales who showed amazing Kindness, Care, Hospitality and Professionalism to my colleagues and I during our flight delay! I am a Bonvoy Member and stay at HUNDREDS of Marriott Affiliated Hotels every year. I was VERY impressed with the amazing Service, Care and Hospitality of the entire staff! THANK YOU for going the extra mile in caring for your Guests!

The hotel location is not in the city center, there are many brand hotels next to it, the breakfast is good, there is a large free parking lot. Bakersfield is a passing city, the appearance is not good, but the hotel feels good.

I stayed at this hotel several times years ago when it was a different name and really liked the property. When I was back in the area I immediately looked it up and found different name/owner(?). Booked one night although I was going to be in the area several nights just to check it out first. I am passionate about great customer service and OMG walking in found world class customer service in April who was at the front desk. Friendly, welcoming, great personality and attitude and extremely helpful! I was already a fan of the hotel at that moment! Later in the evening I encountered another front desk person named Paul who was fantastic as well! Always helpful and smiling and a fun personality. If hotels could all clone these two employees they would have award winning customer service! The lobby is gorgeous and tranquil. It has been done in shades of beautiful soothing gray along with silver accent pieces. Seating areas are inviting and visually very nice. The room continues on with the same gray tones and made me just want to relax in there all day as it just sets the tone of serenity and calm. Extremely clean and well maintained and good sized (I had a king bed) The pool is a beautiful pool and super clean and sparkling and cabanas have been added since my last visit and a great touch. Grounds are well maintained and parking is easy. And as a note to my first night “test” stay, I am still here almost a week later!

Please bear in mind there is no food no breakfast no services of any kind as far as I can tell. Except for perhaps the gym and Business center maybe. If you want water they will charge you. And even though some places will claim that they have breakfast there is literally nothing. You can get a cheaper hotel with better services. Also the building was noisy it is lacking soundproofing. Also the staff is not wearing masks so if you consider masks a reasonable thing a business could do to make you feel like they're trying to keep you a little bit safer, this is not the place for you.

We stumbled on this hotel at the last minute when diverted by traffic jam on I-5 heading towards Palm Springs from the north. Room was just fine. Breakfast was very good, even with limited selection in a time of COVID. The standout, however, was the people who staffed the place. Shoutout to Angi, but also to the housekeeping staff and its manager. They were beyond friendly and helpful. We liked the place so much and appreciated its very reasonable price that we went somewhat out of our way to stay there on our trip back north 10 days later. When my wife left behind the remote that ran her hearing devices, the housekeeping manager (Maura?) went so far out of her way to make sure that we got the expensive device successfully returned to us via UPS (no thanks to UPS) that we owe hear a GREAT debt of gratitude.

Hotel facilities and environment are ok. However, after checking out, the credit card was inexplicably deducted. After communication, the hotel admitted that it was a misoperation, and then it continued to deduct, up to five times before and after. There are three more refunds after leaving for more than a week, and coordination is continuing.

This is one of the worst Marriotts I’ve ever (not) stayed at. I travel over half the month for work and stay almost exclusively at Marriotts so that’s saying something. I had a reservation before Labor Day but was running early with appointments and could make it home instead. I called the hotel asking if they charged a fee for cancellations and was told no and they would cancel my stay. If they would have said yes I would have stayed the night and head home in the morning. But I went off what the front desk told me and took the no fee cancellation and headed home. Then I find out they charged me a fee. Not the quoted rate, just some random fee. I call and speak with the same woman who originally told me there would be no fee, only to be told she couldn’t help me and that only the manager could but since it was before Labor Day she wouldn’t be in until after the holiday. Fine. I call back multiple times the next week before speaking with said manager who said she was aware of my case and understands. She said she would refund the charge. A month later it’s still not refunded and they have not sent any invoice for the charge on my account. I called again several time and was given an array of reasons why they have yet to either a) refunded my account as promised or b) at least provide a receipt for me to process the charge on my expense report. Only yesterday after several calls over several days did I get a receipt. Absolutely unprofessional and will not stay here again. Do not give them your card information. Do not trust them when they tell you there is no charge. Ultimately, I’m fine with the charge; it’s for work so it’s not coming out of my pocket but to not provide any sort of documentation for a charge is absolutely unacceptable. It is unacceptable for the manager of all people to say they will issue a refund but never process the refund. I’d expect that from a low level employee but not someone who runs the place and that I had to track down. Horrible customer service.

This Residence Inn is absolutely one of the cleanest hotels around. Every part of the room was cleaned with care. Seriously, the cleaning staff deserves a raise. Every employee that I passed by said hello or asked if I needed anything. The staff were so kind, helpful and funny. Some of those that deserve recognition are Bella, Desiree, Marijane, Fortino, Dennis and Carlos, that made my stay better. Ex: asking if I needed help carrying my luggage down from the upper level. Of course, being a RI, there's the usual breakfast, some popcorn or cookies throughout the day The hotel is conveniently located off the freeway. Close walk or short drive to many places to eat. Across the street is an AMC theatre and a grocery store.