This is the first time I have reviewed a hotel so seriously. I told everyone about the problems I encountered and prepared myself for the expected events in advance.
Let me talk about the good things about the hotel first, and then complain about the bad things.
Advantages: Ruijin Haifeng has a good location, with convenience stores and seafood restaurants downstairs. It is indeed the best hotel in Semporna. The hotel's infinity pool has a nice view, clean water, and a children's entertainment area. The rooms are of a suitable size and the view facing the sea is also nice.
Minefields:
1. The hotel service attitude is good, but they just don't do anything. I asked for mineral water for three consecutive days, but no one brought it. No matter how much I told the front desk and the cleaning staff, it was useless. They just said: no one brought it. I had to buy it at the convenience store downstairs.
2. I checked into a twin room booked by the hotel, but the hotel changed it to a double room without my permission. After we found out, we communicated with a person in charge at the front desk and asked if we could get an extra quilt. The hotel said: pay more! (RM250 a day) I was speechless. It was the hotel's mistake and they asked me to pay for it. Moreover, the front desk knew that they had changed the room type without permission, but they just asked us to pay extra for the quilt (hotel policy). I asked the hotel to contact the manager, but they said he was off work and I didn't know how long it would take to get in touch with him. Ctrip subsequently intervened, but communication was fruitless. But Ctrip is still very helpful and provided us with a guaranteed plan, so we have to give it a thumbs up. At around 12 o'clock in the morning, when I went to the front desk to argue again, the guy who made the mistake and was processing the on-boarding procedures quietly gave me a quilt. Alas...this is the so-called 5-star service in the local area.
3. There are two strange designs in the room, see the attached pictures.
The shower head in the shower room is estimated to be 1.3 meters high. Men basically have to half-squat or use one hand to take a shower. I don't know what the hotel was thinking when designing it.
There is no plug for the hair dryer on the sink, so you have to move to the water-boiling area to blow dry your hair. This design is speechless.
4. Breakfast is very average, very average, very average.
5. There is no service in the infinity pool, so please bring your own towel when you go there.
The above is my own experience, and I understand the local situation. In order not to affect everyone’s mood for travel, I share my experience and make mental preparations in advance.
Very Good
41 Reviews